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          Find a Location

          Total Care Auto Powered by Landcar has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforTotal Care Auto Powered by Landcar

            Car Service
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.13/5stars

            Average of 15 Customer Reviews

            Customer Complaints

            13 complaints closed in last 3 years

            8 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/17/2016

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Total Care Auto Powered by Landcar is the comprehensive solution to protecting and maintaining your vehicle.

            Business Details

            BBB File Opened:
            3/25/2013
            Years in Business:
            44
            Business Started:
            1/1/1980
            Business Started Locally:
            1/1/1980
            Accredited Since:
            2/17/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Ms. Kimberlee Reese, President
            Contact Information

            Principal

            • Ms. Kimberlee Reese, President

            Customer Contact

            • Ms. Kalani Romney, Attorney
            Additional Contact Information

            Fax Numbers

            • (801) 563-4199
              Other Fax

            Phone Numbers

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/30/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            So I bought a car plan. Paid just under $4k. Car brakes I send to ******************************************** ******, **. TCC said send it to closes ************ dealer. They lets set on there lot for 3 weeks did nothing. Then they send it to ******************. It sat there for 3weeks. While all three groups LHM ,TCC , MBD, they pointed the fingers at each other. I asked every group for help. So I end up having to pay MBD $516 to get my car back..They told it was the fuel. Pump. I already knew that I own OBD tool $516 down the drain. Towed the vehicle to my house.aka shop . I was able to make the repairs in 4.5 hour like the book said it would. I would not recommend this product to anyone especially if you cant do the work your self.
            Read More

            Customer Reviews

            15 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lorraine S

            10/16/2023

            Bought an oil package through *************** dealership in the amount of $90 for 3 oil changes.I used one, 3 months later my transmission on my ****** Murano with less than ****** miles, needed to be replaced. I received a quote from ****** and the bill to replace the transmission was over $8,000. I decided to buy another vehicle. I requested a refund for the remaining 2 oil changes in the amount of $60, was told by ******, they use a third party - Total Care Auto Powered by Landcar. I had to fill out forms which I sent, was told I would receive a refund. After 2 months and no refund I called and again was told by **** that he would send a refund, another 45 days go by and no refund. I called again, this time **** said to much time had gone by and that there was a cancellation fee of $25.00, he said I would not receive any money. I called ****** accounting, talked to *******, and she repeated that **** had sent them an email that said I was not to receive any refund. The complaint is against Total Care Auto and ******.

            Local BBB

            BBB Mountain West

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