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Review from Gregory S
1 star04/11/2024
Scummy Practice: Get a bunch of gift cards from their affiliated stores. See a couple items that would be good to have and would drop the price to around $10-$35. Think what a good deal this is awesome. Get to check out and the cheapest (basic shipping) is $22. Who charges $22 for basic shipping, especially when you are based in the US shipping to the US. The coupons are just a ploy to get you to cart and think "I saved money so this is fine" and buy. Its a scummy movie trying to get people to spend large amounts of money on things they can buy on Amazon for cheaper while paying no shipping. If you buy something good on you but this is a disgusting business practice.
Mothers Lounge, LLC Response
04/18/2024
Hi *******- Thank you for sharing feedback. We apologize for any inconvenience youve experienced. Our gift cards give the recipient the ability to redeem the value on the card for goods from the site. The gift card does state that it is not redeemable for cash, or valid towards shipping fees, or cannot be used in conjunction with any other offer. We offer a few shipping methods to try and meet a variety of budgets and needs. Most of our customers are using a promotional offer to receive a free product and only paying shipping. Feel free to contact us at ************** if we can assist with any further questions or concerns.Review from Daniel C
1 star05/03/2023
The issue i have is with their Little Wanderers. I had been waiting over 5 months for certain shoes to be available. On April 26th they were finally available so i ordered two pairs. I got an email confirmation later that day, but never received a tracking or shipment email. I reached out to them a few days later asking for a tracking number and after a day they responded by saying that the item was out of stock. So they had no intentions of letting me know until after i had to ask them about it. Im furious because *** been trying to get these for my son since last summer but they dont keep stock up to date and they dont update their customers either.Mothers Lounge, LLC Response
05/16/2023
Hi ******- We appreciate your feedback and apologize for any inconvenience you have experienced while shopping with us. We routinely go through any orders that have not shipped so we can address any potential issues with the customer directly. Unfortunately, you may have contacted ** before we were able to notify you of the stock issue. For that we are sincerely sorry. I checked and see that your order was canceled and fully refunded within 5 business days of the order being placed. Please feel free to reach out if we can be of any further assistance in the future.Review from Vienna H
1 star12/21/2022
Brutal! Over charge for shipping and I’m waiting over three months for my order. Was in the states then went to Europe. I live in Canada. Why did it go to Europe. Save your sanity and money. This company is clearly a scam. I should’ve listened to the other reviews.Mothers Lounge, LLC Response
01/17/2023
Hi ******- Thank you for your feedback. We are so sorry for any inconvenience you have experienced. Looking into your order details, your package appears to be lost in transit. The last email we sent was to confirm if your shipping address was correct, but we have not heard back. Please email ************************************************* or call us toll free at **************. We look forward to hearing from you so we can further assist.Review from Lesli C
1 star10/30/2022
This company is not ethical, in my opinion. They send "gift cards" to pregnant mothers and then mark up the shipping. Absolutely ridiculous. I have not yet received my items (they are on backorder), but, based on what I know of companies like this one, I do not expect very much quality. I should have known better. The people responsible for this means of making money should be ashamed of themselves.Mothers Lounge, LLC Response
01/17/2023
Hi *****- Thank you for your feedback. We are very sorry for any inconvenience or misunderstanding you have experienced while shopping with us. It looks like the products were on backorder when the order was placed. The estimated delivery dates were provided at checkout and in the confirmation email sent after checkout. This order has been fully refunded and canceled. Please feel free to reach out if you have any questions or concerns about our gift cards, policies, or products.Customer Response
01/18/2023
Thanks for your reply. I did reach out to your company about my concerns with your gift cards and polices. I did not receive any reply. Backorder was not the issue. The main issue is how your company goes about advertising to moms and then marking up your shipping. I thought the whole situation was odd, so after I completed my purchase I started looking into your company. What I found was a less than ethical (though quite legal) marketing system with low-quality products supported by polices that keep everything just above-board. The only reason that a refund was issued was because my items were on an extended backorder. If I would have disputed the matter with PayPal, the matter would have likely been decided in my favor because you exceeded your ship-by date. I was not offered a refund; I had to ask for it. I just want you to be honorable in what you do and stop with this rather immoral way of doing business.Review from Clinton A.
1 star06/16/2022
First ***** loafers arrived and were completely flaking the outer fake coating and falling apart. Little Wanderers sent a replacement and the second pair were doing the exact same. They need to stop selling this product immediately. When I asked to switch to a different shoe after the second pair where falling apart. They offered to pay me back $7 and some change... so reimburse me for the third pair of shoes that were the promo discount, when I could have picked something different originally and not of had this problem to begin with. Never buying from this company again.Mothers Lounge, LLC Response
06/23/2022
Hi ******** Thank you for taking a moment to share feedback. We are very sorry for any inconvenience this order has caused. A manufacturer defect is rare but can happen, we apologize that you were impacted by this. We have since pulled the defective shoes from our inventory and made the manufacturer aware of the issue. The defective shoes were fully refunded for the amount paid. Please contact our customer service team if you have any additional questions or concerns.Review from Daniela F
5 stars05/06/2022
The baby leggings were very useful and the prints were cute. I waited awhile for the prints I wanted to be restocked, but the customer service was helpful in informing me when they would be restocked. Good experience, I just wish they would fit my daughters chunky legs for longer!! I would definitely buy again.Mothers Lounge, LLC Response
05/09/2022
Hi ******** We are delighted to hear how much you love Baby Leggings for your daughter, and that you had a positive experience with our customer service team. Thank you for being our customer and sharing feedback!Review from Samara G
5 stars03/13/2022
I love my custom pacifiers. As long as you stay within the designated square everything will be flawless. My baby boy is five months and ***** his thumb but the pacifiers are for keepsakes and have personalized messages like his date of birth and name. Well worth the purchase.. oh dont mind the shipping costs once you get your product(s) and see your baby with it you will forget anything else matters!! Thanks guyssssMothers Lounge, LLC Response
03/15/2022
*********! Thank you for being our customer and leaving such a wonderful review and recommendation! It makes us happy to hear that your Custom Pacifiers are so cute, and that they will make a special keepsake for your sweet baby boy!Review from Yesenia G
5 stars03/12/2022
Awesome products. I have bought about almost every legging. Cant wait for my daughter to wear them!! Thank you so muchMothers Lounge, LLC Response
03/15/2022
Hi *******! Happy customers brighten our day here at Mothers Lounge! It's a pleasure to hear how much you love Baby Leggings for your darling little girl! Thank you for being a wonderful customer and sharing your positive shopping experience!Review from Yolanda A
4 stars11/16/2021
The breast pads are very comfortable and the prints are fun. They are not as absorbent as the lansinoh cloth pads but with 7 pairs its no problem to change them out.Mothers Lounge, LLC Response
02/03/2022
Hi *******! Thank you for being our customer and sharing feedback! Were so happy to hear that your Breast pads are both cute and comfortable!Review from Candy B
4 stars11/01/2021
These breast pads are really fun and cute. I have wore these at home also to town and havent had any problems with leaking through. They do move around so if your bra doesnt fit well , that *** cause an issue. The only trouble I have is keeping up with them when I wash them but thats on me. They also *** fall on the floor when you go to feed so you have to be a little cautious on how you pull down your bra.Mothers Lounge, LLC Response
02/03/2022
Hi Candy! Its a pleasure to hear how well the Breast Pads are working out as you go about your day. Thank you for your business and support, we sincerely appreciate having you as our customer!
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