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            Customer ReviewsforTony Divino Toyota

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            3 Customer Reviews

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            • Review from Sara M

              5 stars

              01/25/2022

              Tony Divino Toyota **************** in Riverdale was excellent at helping me find the car I wanted. In this time of limited car availability, I really appreciated their support and assistance. Big thanks to Kode!
            • Review from Dale S

              1 star

              12/09/2021

              We bought a 6 year ********** from dealership: 2015 Toyota Avalon.A little over 1 month later the battery died and wife was stranded. After getting car to AutoZone and having battery checked out, it was discovered there was severe corrosive accumulation on the battery posts causing slow charging during cold weather. Battery tested out fine and still good battery. The failure here was that Tony Divino failed to prepare the car so there would be no issues with it. We paid the premium dealership price to ensure everything taken care of. Due to their lack of ensuring the posts were clean, we feel they did not provide good service at all which led to my wife being stranded with a non-operational car.
            • Review from Constantine R

              1 star

              11/07/2021

              Buyer Beware. Tony Divino Toyota and Toyota Corporation refuse to honor factory warranty on a brand-new truck.I purchased a brand-new Toyota Tacoma from Tony Divino Toyota in Ogden, **** on June 25th, 2021. The buying experience was nice and easy. Gave them 5 stars. Two months later I noticed 3/4" paint defect on the roof of the truck. Clear coat and base paint were gone. I obtained touch up paint from Tony Divino and attempted to remedy it. I didn't like the result. Since it is a brand-new truck with around 500 miles at the time, I took it to *****************************************, Hatch Autobody, ********************* Autobody an ******************** in ******, ****. All four body shops told me it was a manufacture's defect with early signs of rust. They put that in writing in the estimates. I took the truck to Tony Divino where photos of the damage were taken and sent to Toyota corporation. Service advisor told me right then that Toyota most likely would not honor the warranty since I applied touch up paint. Three weeks later, I was told that *************** at the Toyota Corp. declined my claim. I called Toyota Motors and spoke with the ************* representative. I was given case for my claim. I was informed that the case will be sent to Tony Divino Toyota with the request to accommodate me. Customer relations manager ********************* called me and asked me to email him estimates with a written comment about factory defect from body shops and photos of the damage. I did that. ************ called me to advise that Tony Divino Toyota refused to honor the warranty since I attempted to remedy it with a touch up paint that THEY GAVE ME. I was mailed a letter declining my case which I quote here in its entirety."Condition"On 9/24/21 Cust request that we pay for his roof to be painted because of 3/4" factory defect or chip.Cause Can't tell because of a touch up performed by non-professional.Remedy 10/26 at 3:05 I informed ************** that we couldn't help him because of the 3 months sense (sic) now and when truck was purchased and the touch up." ************ also suggested that I take the truck for paint repair to their guy saying it would be less expensive "but less than perfect" (his exact words). Strange way to advertise a business.I love my truck but would like to warn potential Toyota buyers about their business practices and will not return to Tony Divino Toyota . I advise family and friends to do the same.*********************************

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