This Business Is Not BBB Accredited

Hugger Mugger Yoga Products, LLC

Hugger Mugger Yoga Products, LLC

(801) 268-9642

Hugger Mugger Yoga Products, LLC

32 years in business
1190 S Pioneer Rd
Salt Lake City, UT 84104-3717
Fax Numbers
  • (801) 268-2629
Additional Phone Numbers
  • (800) 473-4888
Additional Email Addresses
  • comments@huggermugger.com
  • sales@huggermugger.com
  • customerservice@huggermugger.com
BBB File Opened: 10/22/2002
Business Started: 06/04/1985
Business Started Locally: 06/04/1985
Business Incorporated: 06/04/1999 in DE
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Sheila Hargrave, CFO
  • Tom Chamberlain, President
Business Category
  • Athletic Organizations
  • Yoga Supplies

Products & Services
Yoga products
Methods of Payment
  • We accept all major credit cards, cash, check, or wire transfer
Refund & Exchange Policy: 

Returns
You have 30 calendar days to return an item from the date of shipment for products purchased online at www.huggermugger.com.  Sorry, we cannot refund shipping and handling charges from your initial order, or return charges to our warehouse.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

You must provide proof of purchase.

Items purchased from a Reseller, Studio, or Online Reseller, must be returned to the place of purchase for a refund or exchange.

If you experience a problem or are unsatisfied with the quality of any of our products, please email comments@huggermugger.com

Exceptions
We cannot accept the following items for return:
Open media (Books, DVD's or CD's)
Damaged items or items with missing parts
Worn garments
Special orders or customized products.
Any “Last Chance” products purchased as ALL SALES ARE FINAL ON ALL CLEARANCE OR SALES ITEMS.

Restocking Fee
Any returns received outside of our 30 Day Return policy will be subject to a 10% restocking fee.
We do not refund the initial shipping and handling charges nor return shipping costs.

Refunds
In order to process a refund, you will need a Return Merchandise Authorization (RMA) which you can obtain by either:

Email: returns@huggermugger.com
Telephone: 1.800.473.4888 – Available Mon-Fri from 8am-5pm MST.
Online chat via www.huggermugger.com website – Available Mon-Fri from 8am-5pm MST.

RMA NUMBERS ARE ONLY GOOD FOR 30 DAYS.  After obtaining your RMA number please include the RMA number in your package or on the return label and return to:

Hugger Mugger Yoga Products
Returns Departments
1190 S. Pioneer Road
Salt Lake City, UT 84104

You must provide proof of purchase; your item must be in its original unused condition to be returned, unless there is a manufacturer defect and you must return the item within 30 days of your purchase. 

Refunds will be issued to the original credit card used for purchase.  If a gift card or certificate is used a store credit will be issued.  Refunds cannot be issued back to a credit card for any purchases over 90 days.

Please allow 14 days for us to receive and process your return.  We will credit the value of the items returned to your credit card or issue a store credit depending on original payment method.

Exchanges
You may exchange products instead of collecting a refund for a return.  There are two options to process an exchange order. 

Once we receive and process your return we will send the exchange order out, however, you are still responsible for the shipping costs and any price differences that exceed the original cost.

If you prefer to have us ship out your exchange order right away before we receive your return, we would charge you for the exchange order up front and then issue a credit for the returned products once they are received.  Please note our 30 day return policy still applies for exchanges.

Shipping
You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non­refundable.

Hugger Mugger will not be liable for packages that get lost in transit. We recommend you insure your package, or use a method of shipping that provides a tracking number.

Most retail orders are shipped within 48 hours Monday-Friday 7am-3pm MST.  Items that are handmade to order (Bolsters, Meditation Cushions, Sandbags, etc.) can take an extra 3-4 business days to ship.

If an item goes on back order we can ship you the part of your order that is in stock and when the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

The rate charged for the shipping of your order is based on the total weight of your products and your location.  Extra fees can be incurred for over-sized shipments.

Contact Us
If you have any questions on how to return your item to us, contact us.
Email: returns@huggermugger.com
Telephone: 1.800.473.4888 – Available Mon-Fri from 8am-5pm MST.
Online chat via www.huggermugger.com website – Available Mon-Fri from 8am-5pm MST.

A+

Overview

Yoga supplies and props including mats, bolsters, meditation cushions, blocks, straps, bags, and more. 

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Hugger Mugger Yoga Products, LLC

This Business Is Not BBB Accredited

Hugger Mugger Yoga Products, LLC

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