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          GenoPalate, Inc. has 1 locations, listed below.

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            Business ProfileGenoPalate, Inc.

            Online Retailer
            BBB accredited business

            Contact Information

            10437 W Innovation Dr

            Wauwatosa, WI 53226-4838

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            Email this Business
            (833) 328-4436

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            Customer Reviews

            2.85/5

            Average of 13 Customer Reviews

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            Customer Complaints

            9 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/6/2022

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            GenoPalate, Inc., located in Wauwatosa, WI,  is a nutritional intelligence company that leverages its large and growing proprietary database of personalized nutrition and food behaviors to change how people make food choices for reaching and maintaining optimal health.  

            Products & Services

            genetic profile analysis

            Business Details

            Location of This Business
            10437 W Innovation Dr, Wauwatosa, WI 53226-4838
            Email this Business
            BBB File Opened:
            10/22/2018
            Years in Business:
            7
            Business Started:
            12/27/2016
            Business Started Locally:
            12/27/2016
            Business Incorporated:
            12/27/2016
            Accredited Since:
            1/6/2022
            Type of Entity:
            Corporation
            Alternate Business Name
            • GenoPalate
            Business Management
            • Jamie Schneider, Customer Service Manager
            • Sherry Zhang, CEO
            Contact Information

            Principal

            • Sherry Zhang, CEO

            Customer Contact

            • Jamie Schneider, Customer Service Manager
            • Sherry Zhang, CEO
            Additional Contact Information

            Email Addresses

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            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/01/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            7/25/22 $65.01 I ordered this and tried creating an account the page would only give me 404 error messages I tried to email the company's chat immediately with no response. I was finally able to create an account after hours of trying but then I couldn't reopen the page, I tried to download the app which just constantly crashes after 10 secs. I messaged the company over and over every day only to get a response that they would answer in 24 hours and was just completely ignored. I told them I would file a complaint here and still no response. After reading other reviews I think this company is a scam just trying to steal your information. Maybe I wouldn't be so worried if literally anyone contacted me after a week of me constantly asking for any help at all on any platform. Instead, I'm left to think this company doesn't exist and I sent them my DNA. What an absolutely horrible business if they actually aren't a scam. Either way I would like a refund.
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            Read 8 More Complaints

            Customer Reviews

            13 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Michal R

            05/26/2023

            Do not order the recipes. They ignored my foods to avoid, they included canned foods in the ingredients, their breakfast item was scrambled eggs with green onion and a few herbs -- really, for 5$, or for another 5$ a recipe for fruit and yogurt with gluten free oats. 1: oats are already gluten free; 2: my data says I don't have to worry about gluten. Additionally, there is not even the general nutrition data that Costco provides. I was interested in the food selection based on my DNA, but having bought their recipes I have very little faith at all in this company and would advise people to avoid them.
            Read 12 More Customer Reviews

            Local BBB

            BBB Serving Wisconsin

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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