Complaints

This profile includes complaints for WiConnect Wireless LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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WiConnect Wireless LLC has 2 locations, listed below.

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  WiConnect Wireless LLC

  27129 US-14 Richland Center, WI 53581

• 

  WiConnect Wireless LLC

  2670 E Main St Ste F Reedsburg, WI 53959-8710

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/28/2023 I took my computer (ASUS notebook) in to Computer Connections for repairs. I was very clear that I didn't want it repaired if the repair work would be too expensive and would not fix the problem for a reasonable time. The computer started malfunctioning within a week, but not so bad as I couldn't keep working. I am enrolled in on-line grad courses, requiring almost daily work, but it is all word processing and some research, no games. I had called twice about the issue, receiving no answer but left messages. When I was called about payment, I explained the problem to the person who called, who told me that I had to pay the amount due $319.19 + *****. No one got back to me about the continued issues ( blue screens ).The computer quit working completely on Feb 21. I was able to find a used hp laptop for $300. to replace my computer.I was very clear that I didn't want expensive repairs if it appeared that such would be of short (a few weeks) duration. Obviously, that is what happened.I cannot afford the repair bill AND still having had to buy a new (used) computer. Consequently, I want to deduct the cost of this computer from the existing repair bill. I will pay, in cash, the remaining total, and I will give you the computer you tried to repair so you can sell it used or salvage parts. $61.39

  Business Response

  Date: 04/02/2024

  This is an attempt to write a bad check and not pay the bill by the customer. On January ********* we received a letter from the bank saying the check for the services we provided was unable to be cashed. The services were provided on December 28th and the customer picked up the computer on December 29th. The customer was fully aware of the charges before the work was done because we filled out the costs on the service agreement and the customer even initialed off on the repair and wrote their information in the service agreement. We attempted to contact the customer multiple times to receive payment and only now are we hearing back from the customer because we sent them a final letter in the mail that required a signature upon delivery stating that if the amount isn't paid by April 1st that we will be looking into small claims court to recover the amount of the two invoices plus any and all expenses related to collecting the two invoices.

  The discussion of the repair: The customer was informed that the symptoms pointed to a bad **** controller or a bad storage device. Because of the nature of the issue, we recommended backing up the files before the old storage device failed, customer agreed to backing up the data. We informed the customer that if it was the **** controller that the computer would need to be replaced and the repair would go towards a new computer if they bought it through us. Our standard repair policy is that if the customer has issues after a repair within 30 days and they would like to replace the unit "through us" then we will discount the new computer by the amount of the labor they paid attempting to fix the old one.

  The invoice that the customer provided for their new computer purchase from somewhere else does not appear authentic as it looks home-made and does not seem to have a business name attached to it.

  We would like to avoid the time and expense of small claims court by having the customer pay invoice ****** and ****** in full.

  Customer Answer

  Date: 04/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wiconnect wireless has provided internet and cable services to my residence for many years. In Late July 2023 a different company installed and offered fiber optic internet to my home. I switched providers in early August and called Wiconnect and terminated service. They came to my residence and removed all equipment from my home. The problem is they did not stop debiting charges from my bank account. They have taken ****** from my bank account every month since I terminated service. They are very hard to get on the phone. I e mailed and left a message on their voice mail and got a return call in early November.They blamed it on inexperienced help and said they would credit me back and stop debiting my account. They did credit me one month. I just opened my bank statement and they debited me again on December 5th. They owe me a minimum of October and December refunds.