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Business Profile

Senior Living

Milestone Senior Living Rhinelander

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Mother, *************************, was a resident at Milestone Senior Living - Rhinelander from 6/30/2021 until 1/26/2024. Her monthly residence fee was deducted from her checking account on the 5th of each month.On January 19, I emailed *****************************, Milestone Community Director, that I was moving **** to an assisted living facility in *************, ** so it would be easier for me to get her to doctor ************* ******** responded that there wasn't any additional paperwork I needed to complete. I moved **** to ******************** on Friday, 1/26/2024.On February 5, 2024, Milestone deducted $6624.00 from ****'s checking. I did not notice until February 12, 2024. When I called and talked to ********, she said an electronic refund could only be done within 2 days of the transaction, so a paper check would need to be written. She said it would be at least 30 days before that could happen. I left a phone message for ******** on March 14. I asked when I should expect the $6624. In addition, I asked for 4 days prorated residence fees for the January days the **** was not at Milestone. I also requested that Milestone return the *** medications they received from Heartland Pharmacy on February 5 so ****'s account can be credited ($13.98).Today is March 27 and I have not received repayment, nor any communication.1. Milestone shouldn't have deducted $6624 from ****'s account.2. It shouldn't take 30+ days to write a paper check 3. I miscalculated the prorated fees for ******** It should be 5 days (6624/31 = ****** /day ****** x 5 days = $1068.40) 4. Milestone should return the mail-order medications to Heartland Pharmacy ($13.98) so she received credit.I believe Milestone needs to refund $7692.40 to *************************, ASAP Thank you,*********************** (daughter & POA for *************************

    Business Response

    Date: 04/17/2024

    I spoke to *********************** on 4/9/2024 informing her that she is to be receiving a check in the amount of $8,119.74 as there was another credit on the account. The check was mailed from our corporate office on 4/9/2024 and we are currently waiting for the check to be delivered. 

    Customer Answer

    Date: 04/17/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


    The check arrived April 13.


    Regards,

    ***********************


Milestone Senior Living Rhinelander is NOT a BBB Accredited Business.

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