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Business Profile

Retail Florist

Flowers by Walter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order that was never fulfilled. When I called the florist directly, *****, was uncooperative and combative -- claiming no order was received. She refused to take my order # and claims that the item displayed on website is not even in inventory. The store is fraudulent. They are fraudulent in what they claim to sell. They charged my card and refused service.

    Business Response

    Date: 04/08/2024

    To Whom It May ******************************* order never printed on the date and the customer called Friday to see where the order was.  She was swearing at our employee because it never went out.  Some things are out of our control if the internet was down.  We didn't have the product that she was looking for as well.  Our staff does not have to put up with any foul language from a customer since she was trying to explain what had possibly have happened to the order. 

     

    Kind Regards,

    ***************************************

    Flowers by Walter

    Customer Answer

    Date: 04/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]

    Regards,

    *******************

    Customer Answer

    Date: 04/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Website still displays product they claim they dont sell. 

    Regards,

    *******************

    Business Response

    Date: 04/25/2024

    The customer was never charged for this, please advise her asap.  We never even had her credit card information.  **** who dealt with this customer can be reached in the am at ************

     

    Kind Regards,

     

    *******************************

    Flowers By Walter

Flowers by Walter is NOT a BBB Accredited Business.

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