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Business Profile

Moving and Storage Companies

R & R Moving Corp.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    R&R helped us move from one house to another with household goods and also moved a shed for us. They are bonded and insured. Unfortunately the movers broke the shed. We understand these things happen and just wanted to file a claim to have it fixed or replaced per the contract. So we contacted the company with pictures and details via email twice with no response. When we called to follow up, the office manager said shed talk to the movers and never called us back. We emailed again to no response. About a week later I called again to follow up and she said the movers said they didnt damage it and so she refused to start a claim for us. I said we needed to file a claim per their terms of service. She refused to do so. They now will not answer our calls. We paid $400 to move the shed but the shed itself and base costs over $1,000 to replace. We have pictures of the damage and emails we sent to the business with no response. It is not letting me upload them through the site though. If there is an email address I can send our evidence to, I am happy to do so.

R & R Moving Corp. is NOT a BBB Accredited Business.

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