Business Profile

Collections Agencies

Professional Account Management, LLC

Complaints

This profile includes complaints for Professional Account Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

539 total complaints in the last 3 years.
173 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I found out I have an unpaid toll that was sent to them. I was given their information and when trying to contact the company no one answers. The hold time is well over an hour each time and its like no one is there. How am I suppose to resolve something if no one answers ever. I put my information in the website and it doesnt come up with anything. If this is valid I need to resolve it in order to renew my registration. I just dont see how I am suppose to resolve this without contact being made.
Business Response
Date: 03/01/2023
Our response to the complaint is attached.
Initial Complaint
Date:02/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PAM sent me an invoice for $52.90, which is apparently for a toll violation committed by a license plate number with which I have zero association. I received no prior communication about this violation, either. Finally, I've now spent hours of my life on hold without being able to speak to a human to understand this notice.PAM account number: ******** pAM notice: ************** Toll Violation: ******** I would greatly appreciate your help in resolving what is clearly an error, and one that has the potential to negatively effect my credit -- which has already cost me significant time.
Business Response
Date: 03/02/2023
*****,
I have included our response to the consumer's concerns.
Please contact me if you have any questions.
****
Initial Complaint
Date:02/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Invalid debt collection
Business Response
Date: 03/01/2023
Better Business Bureau, Inc.
Attn: *******************************
***********************************************************************************************
Re: ********
Dear ********************,
We thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to
complaint # ********. We received and reviewed the correspondence from your office
regarding the consumer and provide the following response:
On October 26, 2021, fourteen toll violations occurred under the consumers license plate. When
these violations were unpaid, a late fee of $25.00 was added to each violation. On August 18,
2022, these violations were placed with our office for collection.
On August 5, 2022, seven additional toll violations occurred under the consumers license plate.
When these violations were unpaid, a late fee of $25.00 was added to each violation. On January
13, 2023, these violations were also placed with our office for collection.
On February 2, 2023, we received written correspondence from the consumer, requesting
validation documents. That same day, the requested documentation was forwarded to the
consumer.
To date, there have been no payments received from the consumer. The balance in full is due for
the 21 violations placed with our office.
We agree it is our responsibility to attempt to resolve consumer complaints presented to the
BBB. We also understand the BBB may or may not publish the consumers complaint and our
responses on the BBBs website. By posting this information on your website, we believe that
the BBB has assumed responsibility for protecting the consumers privacy, and non-public
information from being viewed by third parties. In addition, there may be other federal and/or
state privacy laws that apply to release of information regarding the consumer in question.
Therefore, because of the possibility that the customers complaint and our response may be
publicly posted on the BBB website, we have omitted all nonpublic, personal information
regarding the consumer from our response.
Customer Answer
Date: 03/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[These charges are not for my vehicle license plate, these charges do not even correspond with my toll transponder either. These charges are erroneous and are not my responsibility. I have attempted to make contact with the toll office, to no avail. There is no in person customer service to visit and resolve these errant charges.]

Regards,

***************************

Business Response
Date: 03/16/2023
We thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to
complaint # ********. We received and reviewed the correspondence from your office
regarding the consumer additional concerns and provide the following response:
After a review of the consumers additional concerns, we have identified her dispute to be
incomplete and on March 8, 2023, forwarded documentation to her regarding this matter. The
consumer will need to supply additional supporting documentation regarding her dispute. We
apologize that the consumer experienced higher than normal hold times, as these attempts came
during a time when we were experiencing peak call volumes.
Currently, there have been no payments received from the consumer. The balance in full is due
for the 21 violations placed with our office.
We agree it is our responsibility to attempt to resolve consumer complaints presented to the
BBB. We also understand the BBB may or may not publish the consumers complaint and our
responses on the BBBs website. By posting this information on your website, we believe that
the BBB has assumed responsibility for protecting the consumers privacy, and non-public
information from being viewed by third parties. In addition, there may be other federal and/or
state privacy laws that apply to release of information regarding the consumer in question.
Therefore, because of the possibility that the customers complaint and our response may be
publicly posted on the BBB website, we have omitted all nonpublic, personal information
regarding the consumer from our response.
We agree it is our responsibility to attempt to resolve consumer complaints presented to the
BBB. We also understand the BBB may or may not publish the consumers complaint and our
responses on the BBBs website. By posting this information on your website, we believe that
the BBB has assumed responsibility for protecting the consumers privacy, and non-public
information from being viewed by third parties. In addition, there may be other federal and/or
state privacy laws that apply to release of information regarding the consumer in question.
Therefore, because of the possibility that the customers complaint and our response may be
publicly posted on the BBB website, we have omitted all nonpublic, personal information
regarding the consumer from our response.
Initial Complaint
Date:02/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They sent me a collection letter for a parking ticket. They do not have any way to speak to a person to explain problems. I had already paid the ticket and have my payment receipt. The only way to contact them is through the mail. I've sent them multiple copies of my payment receipt. They don't care. They continue to bully, send collection letters, threaten my drivers license and car registration, and they completely don't care or make any effort to handle this properly by accepting my proof of payment or even acknowledging it. They are a pure shakedown, scam company.I have moved since I got the ticket -- I was living in *******, ** but I live in ** now.The three pictures are: 1+2 - the front and back of the most recent collection letter; 3 - the payment receipt from my credit card, showing that I paid the ticket the same day I received it (April 11, 2022).
Business Response
Date: 02/21/2023
Our response to the complaint is attached.
Customer Answer
Date: 02/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They now claim that their collections effort is not regarding the ticket they mailed me about, but instead a seperate ticket that came into the system the day after the ticket they mailed me about? This makes no sense. They say I received a ticket on April 11. I paid that ticket. Now they say the ticket actually came into their system on April 12th and that I must have paid a prior ticket on April 11. I reject this. I was never notified of a 2nd ticket and they are attempting to collect not only this $50 ticket but also $84 in fees for a "second" ticket they never mentioned until today? I reject this and demand that they clear my account.

Regards,

***********************
Business Response
Date: 03/03/2023
Our response to the complaint is attached.
Initial Complaint
Date:02/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried several times to contact this company to resolve a debt. I keep getting the same message each day that I call. The message is they cannot take your call try again the next business day
Business Response
Date: 02/23/2023
February 22, 2023

Better Business Bureau
Attn: *** ***
***********************************************************************************************

Re: ********

Dear *** ***:

We thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to
complaint number ********. We understand the consumers concerns regarding toll violations
that were placed with our office by our client beginning on January 25, 2023. We take the
consumers concerns seriously and have taken the following steps to assist them.

It is important to note, our office is experiencing higher than normal call volume and our phone
lines are properly functioning. A detailed call report reflects the consumer started his attempts to
contact our office on February 8, 2023. With these attempts from the consumer, records reflect
the longest hold time experienced by the consumer was less than two minutes.

Our agent contacted the consumer on February 9, 2023 and assisted him with resolving the
outstanding violation with our office. A confirmation number was provided, and the consumer
expressed he was attempting to register a vehicle. It is important to note the update with our
client regarding the resolution could take up to five business days.

We agree it is our responsibility to attempt to resolve consumer complaints presented to the
BBB. We also understand the BBB may or may not publish the consumers complaint and our
responses on the BBBs website. By posting this information on your website, we believe that
the BBB has assumed responsibility for protecting the consumers privacy, and non-public
information from being viewed by third parties. In addition, there may be other federal and/or
state privacy laws that apply to release of information regarding the consumer in question.

Therefore, because of the possibility that the customers complaint and our response may be
publicly posted on the BBB website, we have omitted all nonpublic, personal information
regarding the consumer from our response.
Customer Answer
Date: 02/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

*********************

Customer Answer
Date: 02/28/2023
They lied in the response. I called them on three different days on different numbers when I got the response of unable to take your call, please try again on the next business day. I have attached my call logs to prove how many times I had to reach out to them. Also, when I told them that I already paid ****** to the **********, they refused to lower the amount that was on the debt owed and I was told ********** that they would. I have attached the payment to the ********** and to the collection agency to prove they over charged me. I have more files to attach, it only allows me 4 files
Business Response
Date: 03/15/2023

March 15, 2023

Better Business Bureau
Attn: *** ***
100 *****************************************
*********** 14228

Re: ********

Dear *** ***:

We thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to the rebuttal for complaint number ********. We understand the consumers concerns regarding a business matter placed with our office. We take the consumers concerns seriously and provide the following response.

Upon receipt of the consumers additional concerns, outreach to our client was made. A response was received from the client on March 8, 2023, stating: "The customer paid $150.00 on 2/8 on his Registered PBP account, ********, and transferred $111.75 to account number ********, which was the current balance he owed for that account at that time. The payment had nothing to do with a collections balance".

As expressed in our original response; our office is experiencing higher than normal call volume and our phone lines are properly functioning. We are at peak volume for calls Monday - Wednesday. Based on the response from the client, no refund will be processed. The consumer's account is no longer active with our office We consider this matter resolved.

We encourage the consumer to forward the supporting documentation to our office or to contact our office should she have any additional questions after the validation is received. We agree it is our responsibility to attempt to resolve consumer complaints presented to the BBB. We also understand the BBB may or may not publish the consumers complaint and our responses on the BBBs website. By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the consumers privacy, and non-public information from being viewed by third parties. In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the customers complaint and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information regarding the consumer from our response.
Customer Answer
Date: 03/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

*********************

I was told by "their client" that the told amount that I owed was ****** of which ****** had not reached the collection period but was about to be sent to Professional Management if I didn't pay that immediately, so I did and they said to make sure to let PROFESSIONAL MANAGEMENT SERVICES that I already paid that amount and to deduct it from the total of ******. in between the time that my payment was being posted, the ****** was sent to the collection agency. Therefore I overpaid what I truly owed and would like a refund for that amount, which professional management services that refused to take off the balance at the time I paid the full amount

Business Response
Date: 03/24/2023
March 24, 2023

Better Business Bureau
Attn: *** ***
***************************************************************
*********** 14228

Re: ********

Dear *** ***:

We thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to the rebuttal for complaint number ********. We understand the consumers concerns regarding a business matter placed with our office. We take the consumers concerns seriously and provide the following response.

At the time of placement with our office, the balance of $458.41 was due. To which, the consumer contacted our office on February 9,2023, and provided payment information for the full balance. The payment was applied to the consumers account on February 10, 2023, and was updated to reflect paid in full. We cannot speak on behalf of matters that are not with our office, or payments made for his EZ Pass account with *************.Additionally, confirmation with the client confirms there is no refund owed to the consumer.

As there is no additional information we can provide the consumer, we consider this matter resolved.

We encourage the consumer to forward the supporting documentation to our office or to contact our office should she have any additional questions after the validation is received. We agree it is our responsibility to attempt to resolve consumer complaints presented to the BBB.We also understand the BBB may or may not publish the consumers complaint and our responses on the BBBs website. By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the consumers privacy, and non-public information from being viewed by third parties. In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore,because of the possibility that the customers complaint and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information regarding the consumer from our response.

Customer Answer
Date: 03/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I wasn't given a chance to respond. I received new proof that PMC overcharged me. It was sent by PMC to me. It is an invoice stating my balance was ****** and that only ****** was to be collected by their office. I have attached the invoice. It is the fifth line down stating the amount of ******. Please reopen my complaint against them.
Thank you

Regards,

*********************

Business Response
Date: 03/28/2023
Response taken by phone: We collected only the authorized amount that our client hired ** to collect. Any questions or disputes should be directed to them
Initial Complaint
Date:02/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PAM is evidently a collection agency. I have received 5 letters in the email trying to collect on past due toll charges from 2021. All of the letters have my address, but none of them have my name. Some have other names and some have the names of banks. Additionally none of the license plate numbers referenced are for vehicles I own. I have tried to call them multiple times to clear this up and cannot get anyone on the phone. I have attached a photo of one of the five letters I've received.
Business Response
Date: 02/15/2023
February 15, 2023

BBB of *********
Attn: ***************************
10019 *****************************************
*********, ** 53214

Re: ********

Dear ****************:

We thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to complaint number ********. We understand the consumers concerns regarding a business matter placed with our office. We take the consumers concerns seriously and provide the following response.

Upon receipt of the consumers concerns, we investigated and found the incorrect address was provided by our client. The address was immediately removed from the account. Our office will not be contacting the consumer.

Additionally, PAM has been experiencing higher than usual call volumes. We are typically at peak volume Monday through Wednesday. We apologize for the inconvenience and appreciate the consumers patience while our representatives work to assist each caller.

We thank you for the opportunity to respond and hope this response has addressed the consumer's concerns. Please pass our sincerest apologies for any inconvenience this matter may have caused to the consumer.

We agree it is our responsibility to attempt to resolve consumer complaints presented to the BBB.We also understand the BBB may or may not publish the consumers complaint and our responses on the BBBs website. By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the consumers privacy, and non-public information from being viewed by third parties. In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore,because of the possibility that the customers complaint and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information regarding the consumer from our response.
Initial Complaint
Date:01/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a notice of unpaid Tool Violation. The date of violation listed is 7/9/2022. They want me to make a payment of $25.50. Said it was a toll violation in Georiga.1. The picture of the vehicle is a Van. (Have not had a van in 25 years)2. Did not travel to Georiga on 7/9/2022.3. The tag number listed is not my tag number. The tag listed is one number off. Tag listed is 13AL02. My tag is 13AL03.Not sure if this is a SCAM but would like your help to resolve because on the sheet of paper i received is states that PAM (Professional Account Management, LLC), is backed and accredited by the BBB.
Business Response
Date: 02/13/2023
Our response to the complaint is attached.
Initial Complaint
Date:01/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received (2) unpaid toll violation notices for 10/1/2022 Notice #: ************** Violation#: ********* Violation#: ********* I dispute these tolls. I would like the amount due of $57.70 removed.Thanks ***********************
Business Response
Date: 02/02/2023
*****,
I have included our response to the consumer's concerns.
Please contact me if you have any questions.
****
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a bill from the ** toll peach pass that had a ridiculous amount of fees one it. I bought a new car and the dealership and the state messed up my tag. They are still working to resolve it. But I got this toll bill. Peach-pass made some adjustments and were suppose to have a supervisor look at it and make a decision on it. I never heard back. I have called PAM after receiving their letter that was 4 times higher than the letter I received from peach pass. They advised they can not make changes that the number peach pass sent to them. I called peach pass and they advised that was not true PAM added those fees. Both organizations are long hold times and will not speak to each other. I have enclose the bill from Peach pass ($352.50). My Pam bill is $1211.80. This process is not fair and very frustrating.
Business Response
Date: 01/30/2023
*****,
I have included our response to the consumer's concerns.
Please contact me if you have any questions.
****
Initial Complaint
Date:01/07/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello - I just received what was a 2nd collection notice (had not received anything prior to this) for two unpaid bridge tolls dating back to the beginning of 2018 for a total owed of $150. I have numerous statements from Fastrak past these dates of supposedly unpaid tolls that do not show any balance due back to Fastrak. I tried to go on their website to see if there was more information but got a DNS server error so their website is down. This feels like a scam. Also the address and phone number are different on the notice than what is listed on this site. Please advise.
Business Response
Date: 01/23/2023
*****,

I have included our response to the consumer's concerns.
Please contact me if you have any questions.
****

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Professional Account Management, LLC is BBB Accredited.