Reviews

Review Details

• Review fromVicki H

  Date: 09/07/2024

  1 star
  I placed 3 different orders with this company. 2 orders for bulbs, 1 for plant materials. Of the 2 bulb orders, both arrived with dried or shriveled bulbs. I planted them anyway. Each of the bulb orders contained 3 bulbs. One order was for an Asiatic hybrid bulb variety, none of those ever came up. The second 3 bulb order was for Casablanca lily bulbs. I was able to get 2 of the bulbs to grow but not the 3rd. I ordered Astrantia root materials in the number of 3 pieces as well,, none ever emerged. I contacted the company well after the period of time that I should have been seeing emergence and growth. The person who replied, told me that I needed to allow them time to grow. I told this person that I had owned greenhouses previously and had given them a long window to emerge before contacting the business. I asked if they were using culled materials from other businesses and selling them as quality materials and he said that they were not. He said that they could only offer replacements if the length of time for them to grow had passed. I told him I wanted no replacements, but would not be placing any future oders with them. This company should not be allowed to advertise as a business offering quality products, because that is not the case IMO and should be considered false advertising. This "company" needs to be investigated, as it is defrauding its customers IMO. I owned a greenhouse business previously and reputation is everything.
  

  Tulip World

  Date: 09/13/2024

  Hello,Thank you for reaching out to us and I'm sorry to hear you did not have a satisfactory experience with our company. We do state in our Grow Guarantee on our website and also on the back of all packing slips included in every shipment that if there are any concerns with the condition of the items, our company needs to be notified and emailed images within 5 business days of receiving. Since we do ship out live, viable plant material, after the 5 days, any damage could have been caused from incorrect storing or other damage that could have occurred after the items arrived. If the items are still deemed in good enough condition to plant, we do then ask that you allow proper time to grow, most items being 6-8 weeks since they are sold as roots/bulbs and need time to become established. If they are planted and fail to grow, the failure may have been caused by environmental factors or incorrect planting techniques, both out of our control which is why we do not offer refunds. We also do not offer replacements. If an item failed once, it may not be suitable for the particular climate it is being grown in. Our Grow Guarantee does state we offer merchandise or store credits only for items that failed to grow. This way our customers can choose to try the same item again or something that may be more suited to the planting environment. I do apologize you are unhappy with the policies but we do have them clearly stated at any time during the ordering process and also after the items arrive. For future reference, if you do have any concerns with the items condition upon arrival, we ask you send the images right away as our policy states and before they are planted. Once they are planted, we do not have the proof they arrived in poor condition and therefore treat the items as failure to grow which we only issue merchandise credits for. We ask you familiarize yourself with our Grow Guarantee prior to your next purchase so our team can better assist you during the proper timeline we require.

• Review fromGary D

  Date: 08/30/2024

  5 stars
  I really like shopping at tulip world. They are really helpful with any problems after the sale. I had a issue with a purchase they fixed the issue the next day. Shipping was quick so i had my purchase in time for planting. Definitely will shop here first for sure.
  

  Tulip World

  Date: 09/04/2024

  Thank you so much! We are so happy to hear Tulip World is your first place to shop for bulbs! We always do our best to ship out high quality products but certainly stand behind everything we sell with our 100% Grow Guarantee. Thank you again and we are grateful for your business!

• Review fromLinda B

  Date: 08/30/2024

  4 stars
  I have placed many orders through Tulip World. Some bare root plants arrive in good condition. Some arrive rotten. Some of the plants grow beautifully, others don't grow at all. They do stand by their 100% grow guarantee, and I have received store credit or refunds for the items that did not grow. I have also received replacement bare root plants for those that arrived rotten.
  

  Tulip World

  Date: 09/04/2024

  Thank you so much! We appreciate the positive feedback and are thrilled to hear you are satisfied with the items purchased with our company. If there are ever any concerns, we are always willing to help find a solution with our 100% Grow Guarantee! Thank you again and we look forward to your continued business!

• Review fromJeff R

  Date: 08/26/2024

  5 stars
  Bought red potato seeds and everything grew. Product was excellent, prices were good and quick shipping. Would do business with Tulip World again.
  

  Tulip World

  Date: 08/27/2024

  Thank you so much for your kind review! We are so happy to hear everything has done well for you! We do our very best to ship out quality products and offer excellent customer service! If you ever do have any concerns, we do have a 100% Grow Guarantee as well! Thanks again and we look forward to your continued business!

• Review fromOri S

  Date: 08/24/2024

  5 stars
  The vendor ships orders quickly and the bulbs arrive in good condition. Tulip World seems focused on satisfying the customer. I will buy from them again in the next growing season.

• Review fromjim f

  Date: 08/07/2024

  4 stars
  I have bought products from Tulip World for 8 to 10 years, making usually several purchases a year. Its a good place for me since I enjoy growing plants from bulbs and from bare roots and Tulip World always has a good selection of both. You cannot grow plants from bare roots without having a few disappointments along the way, but many of those are my fault and I always return to buy more from Tulip World. Service has always been good, wit hfast shipping and good qulaity packaging. A couple of times I have contacted Customer Service with an issue and have found them to be quite fair in assessing the problem at hand. Very good place to buy bare roots and bulbs.Nobofy gets a 5 from me, so 4.5.
  

  Tulip World

  Date: 08/19/2024

  Thank you for your kind review. We appreciate your past business and are thrilled you have had great success with many of the items purchased from our company. We do understand that gardening is a lot of trial and error and not all items may be successful in all environments. That is why we do offer a 100% Grow Guarantee for the first growing season, providing an opportunity to try different items that amy be more successful. Thank you again and we look forward to providing you with all your bulb and bare root needs in the future!

• Review fromJoan L

  Date: 07/15/2024

  5 stars
  I have ordered several times from Tulip World. High quality bulbs were shipped to my door in time to plant before the ground freezes. Passerby frequently comment on the beauty of the 100 sq. ft. heart shaped bed. Glory to God! I have something blooming every part of early, mid, late spring & summer by adding more varieties of each species every year. (For late summer and fall color, I scatter annual & wildflower seeds to hide the fading bulb leaves.) Crocus, daffodils, jonquils, hyacinths, tulips, camassia, alliums, and lilies make the sequential blooming display. I use the small bulbs of scilla, chionodoxa, muscari, oxalis and Dutch iris, to fill the edge with interest. Thinking of using bulbs on all my borders. Great company! Their value packs are wonderful, and their sales are fantastic! You can't go wrong!
  

  Tulip World

  Date: 07/26/2024

  Thank you so much! We are thrilled to hear you've had such great success with the items purchased on our site! It sounds like your garden is beautiful throughout the entire season and we are happy to have been a small part of your success! We really appreciate your previous business and we look forward to helping your garden grow in the future!

• Review fromAnne S

  Date: 07/09/2024

  4 stars
  Ive bought daylilies and several types of lilies in addition to hostas. I always receive some rotten ones. I continue to purchase because of the prices. My plants that live are beautiful.
  

  Tulip World

  Date: 07/15/2024

  Thank you so much for your review. We are happy to hear many of the items purchased from our company are thriving and doing well. We are sorry to hear some of the items do arrive in poor condition. If you are ever concerned with any of the items upon deliver, please provide us images and we would be happy to find a solution per our Grow Guarantee. We stand behind our products and if there ever is a concern, our friendly customer service team would be more than happy to assist you! Thank you again!

• Review fromKatelyn H

  Date: 07/09/2024

  5 stars
  I've bought several times from this company group and overall I think they offer good value. Yes the color of bulbs that come up may not always be true to description, maybe 50/50, but there are some good deals, (I can always dig up and move them, garden is always changing!) and when I've bought stuff and it failed to grow/did not look good to begin with, the company has stood by their product guarantee and reimbursed those items. I'll be ordering from them again I'm certain. Also I like the fast shipping I've experienced being in the same state.
  

  Tulip World

  Date: 07/15/2024

  Thank you so much for your review! We are happy to hear you've had great success with the items purchased from our site. I am sorry to hear however, that some of the items didn't grow as advertised. We do work very closely with our suppliers and if any item is ever mislabeled or mispackaged by mistake, we would be happy to find a solution for you! Per our Grow Guarantee, send us images of those items at which time we will forward them to our supplier to make sure these mistakes are corrected for future orders. It is uncommon but human error can happen on rare occasions. We will always be more than happy to help find a solution if there is ever a concern with any of our products. We look forward to future business and helping your garden to continue to grow!

• Review fromHeather W

  Date: 07/05/2024

  5 stars
  All of my bulbs and rhizomes are thriving. Enough time has passed that I am now dividing them and sharing my garden with friends and family. My Tulip World flower beds receive many compliments from neighbors passing by, and the deer absolutely love the hosta 'buffet' I have planted for them.
  

  Tulip World

  Date: 07/15/2024

  Thank you so much for your positive review! We are so happy to hear the items purchased from Tulip World are thriving and the talk of your neighborhood! We look forward to helping grow your beautiful garden in the future! Thanks again and Happy Planting!