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Average of 530 Customer Reviews
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Review fromValerie W
Date: 01/11/2023
5 starsValerie W
Date: 01/11/2023
Ive had my products for almost a year, and its easy to say that I LOVE them! The rep I bought from is very attentive, and very knowledgeable with the cookware. I will remain a customer of **********************.
Hy Cite Enterprises, LLC
Date: 01/11/2023
Hello *******, We're really grateful and appreciate you taking the time to share your feedback with us. Please do not hesitate to email me at ************************************ if you have any questions or concerns. Thank you, *********************** ******** Service SupervisorReview fromAlejandra Q
Date: 01/09/2023
3 starsAlejandra Q
Date: 01/09/2023
The product is really good but there was some problems with communication. My provider told me my first payment will be on January 30th and then when I receive my package this new year four days later I receive an email saying I had two months behind for non payment when in those months I didnt have had the product and it was really difficult explaining that to the customer arrive and customer service didnt seem to care and they were kind of rude to me. I really didnt like thatHy Cite Enterprises, LLC
Date: 01/11/2023
Hello **************************, I appreciate your feedback and are thrilled to hear you are happy with your product. Regarding your payment due date, please email me at ******************* and I will gladly take care of that. I apologize the customer service was not an outstanding experience, rest assured this is not what we thrive to give our customers. Thank you, *********************** ******** Service SupervisorReview fromMatilde L.
Date: 01/07/2023
1 starMatilde L.
Date: 01/07/2023
Muy mala experiencia, prometen mucho responden poco. Mala atencion mala calidad. Muy alto el interes desde antes de que se vensca el pago. El peor de los creditos que existe. Las vendedoras muy tramposas nunca conestan de resgrereso. Me quede endeuda y los productos muy malos. 000 recommendable. Puse 1 estrella porque se tenia que poner en verdad queria poner 0Hy Cite Enterprises, LLC
Date: 01/09/2023
*******************, Lamentamos escuchar que no has tenido la misma experiencia que el resto de nuestros fans. Por favor, comuncate con nuestro ************ de ******************* al ************** para que podamos ayudarte de inmediato o escrbenos un correo detallado a ************************************ Esperamos que te comuniques con nosotros el da ****** para poder remediar un poco la mala experiencia. ******************************** ******** Service SupervisorReview fromKevin D
Date: 01/06/2023
1 starKevin D
Date: 01/06/2023
The worst experience ever I waited for over a month for an exchange on a product and I haven't received it till this day and I tried to cancel my order and they told me there was no possible way for me to do it because it was past the 30 days what type of service is that worst company everHy Cite Enterprises, LLC
Date: 01/06/2023
Hello ****************, I appreciate your time in bringing this to my attention. I would like to further review your account but with the information you provided, I was unable to locate your account. Please email me at *********************************** and I will gladly verify your return request. Our return policy is 30 days from the date you receive the product that is shipped from our warehouse. Thank you, *********************** ******** Service SupervisorReview fromMargaret L
Date: 12/29/2022
5 starsMargaret L
Date: 12/29/2022
Excellent service and top quality products. The company responds immediately to calls or emails within 48 hours. They go out of their way to satisfy their customers. I am so happy I purchased their products and they do stand by them 100%. I purchased a set of their royal prestige cookware and items in 2007 and have been completely satisfied with their response when I needed new parts for the lids. They also followed thru with a new set after a recall. I could not speak highly enough of how wonderful this company is. I do not work for them nor do I know anyone who does. I am a customer. They are so friendly and stand by their warranty. The cookware is the best I've ever purchased.Hy Cite Enterprises, LLC
Date: 12/29/2022
Hello ********, Thank you for sharing your experience with us, we are thrilled to hear you are enjoying your Royal Prestige products. The best reward for us is to hear our customers are satisfied with not only our products but also our customer service. Thank you,*********************** ******** Service SupervisorReview fromDigna M.
Date: 12/21/2022
1 starDigna M.
Date: 12/21/2022
This company is a scam and authorities need to do something. I bought something and was not satisfied with the product considering the price of it as well. I could buy the same items for less than half the price and would work better that what I received. I also contacted the company trying to cancel my order but they told me that it was coming and to return it when I received it. But when I returned it they denied it and sent it back, but not to me. They sent it to their so called "advisor" and he kept it and has been calling me nonstop to pay him. I called customer service because they knew they sent my order to their advisor but they hang up on me everytime because they know what they did. Don't ever buy from here!! They charged me for something I haven't even receivedHy Cite Enterprises, LLC
Date: 12/28/2022
Hello ****************, Thank you for taking the time to submit your review. I apologize the return process was not as you expected. I was able to locate your account and review the notes on the account as to why your return was not approved. Our return policy states the product has to be new and unopened, unfortunately during the inspection of your product, upon its return, did not meet the criteria. Please email me at *********************************** and I can further clarify any misunderstanding of your return request and make sure you receive the product from the sales representative since it does not qualify for a return. Thank you, *********************** ******** Service SupervisorReview fromCARMEN T
Date: 12/13/2022
1 starCARMEN T
Date: 12/13/2022
VERY DISAGREE! I LIVE IN NJ AND PURCHASED A $1200 WATER FILTER. SOMETHING EXAGGERATED TO BE A WATER FILTER BUT I STILL BUY IT, ITS INSTALLATION LASTED MORE THAN 4 MONTHS. WHICH I PAID FIRST BUT I DECIDED TO WAIT UNTIL THEY DID ME THE INSTALLATION AS THEY HAD PROMISED. I CALL MANY TIMES UNTIL I TRY TO RETURN THE PRODUCT BUT IT WAS NOT POSSIBLE FOR ANY CIRCUMSTANCE. NOW THAT THEY MAKE THE INSTALLATION PAID FOR ME, I CALL TO DEFER THE PAYMENTS OF AFTER MONTH AND THEY TELL ME THAT THEY CAN DO NOTHING. FOR 3 MONTHS I DID NOT USE THE FILTER AND THE RESPONSE WAS LITERALLY "THAT IS NOT MY PROBLEM YOU HAD IT IN YOUR HANDS" REALLY I WOULD NEVER BUY WITH ROYAL PRESTIGE AGAIN THEY FOOL SENIORS. THANKS FOR NOTHING, THE AUTHORITIES SHOULD DO SOMETHING WHEN SEEING ALL THESE COMPLAINTS.Hy Cite Enterprises, LLC
Date: 12/14/2022
Hello ***************************, We are sorry to hear your experience has not been satisfactory but I am here to try and assist you as best as I can to remedy the situation. My name is ***************************, I am one of our ************* Supervisors. I would like to speak to you directly in regard to your product, ensure it is working properly. The next step would be to review the account status with Hy Cite Enterprises, the financing department. If you can reach me directly at ************************************ I will be glad to assist you. Thank you, *************************** ************* SupervisorReview fromNancy S
Date: 12/07/2022
1 starNancy S
Date: 12/07/2022
I purchased a blender around 6months ago , very disappointed not what I was promised it will do . The blender sometimes works and sometimes it doesn't and it's super stressful to get it touch with a representative. So I stopped making payments the stupid loan is hurting my credit and now they even call my job and started to disclose PERSONAL information to my coworkers , which I think is against my rights . I would even wanna sue them for that . It's a scam !!Hy Cite Enterprises, LLC
Date: 12/12/2022
Hello *****, I appreciate your feedback and would like to further discuss the status of your account. My name is ***************************, I am one of our ************* Supervisors. The first thing I would like to touch base is scheduling service for warranty by sending in your product for inspection and then move further into the credit aspect with the financing department. Any call made to a reference or place of employment is with a message regarding a personal business matter. I would also like to further review the status of your account to avoid having a higher impact on your credit. Please email me at *********************************** to get this resolved as soon as possible. Unfortunately, with the email address and name provided, I was unable to locate your account. Thank you, *************************** ************* SupervisorReview fromBob N.
Date: 11/22/2022
1 starBob N.
Date: 11/22/2022
I placed an order and decided to cancel and return the items. Trying to get through to customer service is ridiculous. Everytime I call it's a minimum of 30 minutes on hold. The waiting system makes no sense I can be there next one in line and they say it will be 30 second. Next thing you know they repeat the same thing 15 times and 15 min passes. I just want the status on getting my deposit back. It's outrageous.Hy Cite Enterprises, LLC
Date: 11/29/2022
Hello ***,I apologize you have been experiencing higher than normal wait time. I will gladly check the status of your refund. With the name and email address you provided, I was unable to locate your account. Can you please contact me directly at ************************************ my name is ***************************, I am one of our ************* supervisors. Thank you,*************************** ************* SupervisorReview fromY G.
Date: 11/12/2022
1 starY G.
Date: 11/12/2022
Hi First I would like to make a complaint about how they in the street harassing the citizen to purchase the products. Then when we sat down. He didn't know any English n we had to do the translation app. Then he was trying to tell me if u don't like the products to return it. Then the products came in. I look at it n wasn't satisfied with the product. When I was about to bring the box to the post office to drop off. I had a family emergency n I couldn't drop it off. They had called me several times while I was at another states. I explained that due to the hurricane taking place I couldn't get back in time. To return it. Then when I finally back I called n told me that I couldn't return it. It still in the box untouched. And still they are harassing me calling me. On top of the it went to credit. Please help me this is a scam.Hy Cite Enterprises, LLC
Date: 11/15/2022
Hello ***, I appreciate your feedback and would like to further discuss your return request. My name is ***************************, one of our ************* Supervisors. If you can please email me directly at *********************************** and I will be more than happy to review how your return request was worked and ensure that it was done properly. Thank you,*************************** ************* Supervisor
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