Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not obligated for the debt claimed by ROYAL PRST. There is no contractual agreement between me and ROYAL PRST, and they have not furnished the original agreement as requested.

  

  Business Response

  Date: 03/05/2025

  Hello ********, thank you for contacting us, I am sorry to hear about your claim but will gladly investigate to ensure we can provide you with the information required for your dispute.  I located the account you mentioned, and I see an online dispute was submitted back on January 20, 2025 and a letter was issued that same day with the information required to determine the account is not yours.  Once we can confirm this information, we will provide you with a letter as well as notify all three major credit bureaus.  Please feel free to email me at *********************************** if you have any questions regarding the process of account dispute.  Thank you and we look forward to your reply with the documents to get this resolved as soon as possible. 

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company royal prestige and its salesmen conned me into a sure sale for them by opening the product knowing that i wouldnt be able to return it back and on top of that lied to me about low interest rate saying i was going to get the lowest interest rate ever at 2% when in reality they gave me an interest rate of 24%

  

  Business Response

  Date: 03/05/2025

  Hello *****, 

  Thank you for contacting us and brining this to our attention. We are sorry to hear there was a miscommunication regarding the finance charges applied to your credit line.  I will be happy to review your sales order and credit application to clarify any misunderstanding. I was able to locate your account and will be contacting you today.  Thank you for being a valued customer! 

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I dont need for someone to explain to me the interest that im getting, what i need is for someone to explain to me why the salesmen specificly told me and guaranteed that i would get a 2% interest rate and didnt deliver on his promise and even went to say this will be the lowest interest rate i have ever received in my life. The sales men lied to my face. What is your business going to do about these corrupt sales tactics that were abusively implemented on me?
  
  Regards,
  
  ***** *********

   

   

  

  Business Response

  Date: 03/07/2025

  Hello *****,

  Thank you for your response.  Once again, I am sorry to hear about the miscommunication that transpired with your sales representative.  We are actively investigating this situation and speaking to him as well regarding your claim.  Unfortunately, since we were not present during the sale, we do have a signed contract acknowledging your acceptance to a 24% APR.  Once we have completed our investigation, the issue will be escalated to our compliance team to review the Independant Sales Representative actions and any measures necessary will be presented. I can still have one of our representatives contact you via phone call to ensure we have all the information necessary for our investigation.  Thank you! 

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed.

  This does not resolve my issue i was sold on a lie and if i dont see anything from you to resolve my issues i will seek legal help and take this in front of the civil court to let them resolve it for because you are giving me the ring around with no resolution for me.

  
  
  Regards,
  
  ***** *********

  

  Business Response

  Date: 03/19/2025

  Hello *****,

  Thank you for your response.  I understand your claim is not denying the order but more so, the distributor was not clear on the terms and conditions of the contract.  I will be happy to further discuss the terms and conditions of both the sales order and credit application we have signed.  We will be in contact with you to discuss what was not clear but unfortunately, at this time, we cannot honor the resolution you are seeking. Thank you! 

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I can read i dont need for you to read the contract to me what i need is a resolution to this contract not an explanation, i was lied to and he even opened the product so i wouldnt be able to return it. which i wanted to doand couldnt because of his fault!
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This crazy company charge me 2000 for something I did not order they are criminals and con artists all I wanted was for a filter change not the entire unit which they did on they own.

  

  Business Response

  Date: 03/05/2025

  Hello ****, 

  Thank you for your taking the time to bring this to our attention.  I will gladly review your account and more importantly contact the sales office to get a better perspective of what happened. I was able to locate your account and will be reaching out to today to gather more information of the events.  Our priority is to always be transparent with our customers and ensuring only what the customer requested is on their account.  If you wish to contact me directly, feel free to do so at *************************************************************.  Thank you! 

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  ********************************************************************************************************************************************* Waiting for a response

  
  

  
  Regards,
  
  **** ****

  

  Business Response

  Date: 03/19/2025

  Hello *** ****, 

  Thank you for your response.  An email was sent on March 14, 2025, at around 2:20pm from one of our team members at *************************************************************.  We are awaiting your response to continue with the case.  Can you please confirm if there is a different email for contact?  Thank you 

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just found out that an unpaid and closed account exists under my name with Hy Cite/Royal Prestige Entreprises since October of 2022. I have never authorized an account to be opened under my name with this company nor did I ever received collect notifications. I request this account be removed from my Experian credit report. It is not showing up under Equifax or Transunion.

  

  Business Response

  Date: 03/03/2025

  Hello *****, 

  Thank you for contacting us, I know how important it is to only reflect accurate information on your credit report.  I will be more than happy to contact you today and explain the steps to disputing an account on your report. If you wish to contact us directly, you may do so at *************************************************************.  Thank you! 

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached two letters to this company without any reply or the correct part needed.

  

  Business Response

  Date: 03/03/2025

  Hello ******, 

  Thank you for contacting us, I am sorry to hear about the issue you are having with requesting warranty on your Xtractor.  I would like to apologize for the miscommunication and the delay in a response.  I was able to locate your parent's account and the date of purchase for the item.  Unfortunately, the warranty is 10 years from the date of purchase which was in 2011 and expired in 2021.  I will be happy to contact you today to clarify any questions and concerns you may have and try to assist you as best as I can. Thank you for being a Royal Prestige customer! 

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am not asking for a warranty.  I am asking to let me purchase the part that is missing on my juicer, since I believe it was thrown out by mistake.  I only want to purchase the part.
  
  Regards,
  
  ****** ******

  

  Business Response

  Date: 03/05/2025

  Hello ******, we appreciate your quick response and clarification on the part you are requesting.  One of our representatives tried to reach out on March 3, ************************************************************************************************* stock.  Please fell free to email us back to *********************************** and we will assist you immediately.  Thank you! 

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  O recently asked a question to a royal prestige seller, I asked the question about frescaflow filter with no intention to purchase. That person immediately started to give me prices offers and insisting for me to purchase and I get it thats a sales person normal behavior. I went ahead and signed the documents and I definitely take full responsibility for that because I should know better. The salesperson was supposed to do certain proof that never was done and certain details was also missed. When i received the package I started looking for videos of installation when I found out that it needed to be plugged and I dont have a plug available near by. She offers to send me a person who can do installation and she mentioned oh he will only charge $250 so i thought ok perfect $250 for electrical work not bad. So the electrical work offered was an extension so basically no electrical work required and charging $250 to install the filter when in the email said installation free within the first 30 days . I was mad and proceeded to cancel the order. Called on the feb 5th, an email was sent and never received the return labels. It was never clarified that they needed to receive the item within 20 days in order to proceed with cancelation. Contacted that department later on. Saying that i never received the labels. And they told me yes we did send it and you didnt follow up and now is being more than 20 days so you cant cancel the order, that rep ****** from cancelation department hanged the call on me twice. I call after the call was perfectly fine and i was informed indeed that was my fault because I didnt follow up on time and everything is written on the contract. I definitely loved Royal prestige but after today (2/17/25) will definitely find other alternatives. Note: the nonstick pan are garbage as well.They all work together to s**** you up!

  

  Business Response

  Date: 03/03/2025

  Hello Yorkis, 

  Thank you for contacting! I am sorry to hear about your request for a cancellation and not proceeding.  I was able to locate your account and review the notes and indeed I do see your initial request and the label issued on February 5, 2025, to which the item was never returned. We will contact you today to clarify any misunderstanding and answer any questions you may have regarding the cancellation process.  Thank you! 

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a salesman by ***** Ilbi Yaramani from Royal Prestige on 01/27/2025 at a **************** near my home while I was out grocery shopping. After refusing his pitch at the beginning he was very persistent and I unfortunately caved and purchase a 12" skillet from him with the initial price of $450 with payments of $25 a month with no interest. He stated he would be coming every month in person for a payment.Once I received my package in the mail I called him immediately and informed him that I had received the 10" skillet by mistake and would like it exchanged. He stated he would stop by later in the day to verify and help with an exchange. one week went by and he never showed. I continuously called him and and texted him to which he would respond that he was on his way and he never seemed to make it. Finally, I contacted Royal Prestige customer service and they informed me that Royal Prestige has a 10 day return and exchange policy and I was just shy of 2-3 days over that policy. I contacted them again and asked to speak to a manager because I need assistance in clarifying the situation to either receive the item I was paying for or return the product all together. I spoke to representative ********* who then transferred me to a ****** **** Cangrejo whom stated that someone form the distribution center would reach out to me the following Monday to assist. After having reviewed the order I saw that he also included a false ITIN number on a credit application that I never agreed to submit. I also saw that there was an interest attached to the account of 2%. Over all I have had a very unpleasant experience with them and I feel taken advantage of with no help or resolution to my issue.

  

  Business Response

  Date: 02/19/2025

  Hello ******, 

  Thank you for contacting us and bringing this to our attention. I will be happy to review your account and be able to assist with your concerns.  I was unable to locate your account with the information provided to which we will be calling you today to obtain more information for our investigation.  If you wish to contact us directly and provide your customer account number, please free feel email us at *************************************************************.  Thank you! 

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company causing negative credit reporting even though I paid off the item 4 years ago.

  

  Business Response

  Date: 02/14/2025

  Hello *****, 

  Thank you for contacting us, I am sorry to hear your credit report reflects and outstanding balance when you state the account was paid in full four years ago.  I will be happy to review your account and make sure the correct information is reported.  We will be contacting you today to obtain your customer account number and review your claim.  If you wish to contact us directly, you may do so at *************************************************************.  Thank you! 

• Initial Complaint

  Date:02/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not accountable for the debt associated with HY CITE/ROYAL PRESTIGE. There is no contract between me and HY CITE/ROYAL PRESTIGE, and they have not provided the original agreement as requested.

  

  Business Response

  Date: 02/14/2025

  Hello *** *******, 

  Thank you for contacting.  I am sorry the dispute of a correction on your credit report, is still pending verification.  As requested previously, if you have no recollection of signing a sales order and credit application, we must receive your proof of denial to investigate your claim.  I will be happy to provide the letter with supporting documents required for your claim.   If you wish to contact us directly, you may do so at *************************************************************.  Thank you! 

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's complicated with the warranty. My faucet started to leak just 4 months after installing the system and I called them to send me a new faucet, and they told me to uninstall it and send it in for them to check it. I told them that then I would be without water for 15 days while they checked the faucet? I just need a new faucet and I'll send the one that doesn't work. But they don't accept it. It's complicated. I'm not happy with how they handle the warranty.

  

  Business Response

  Date: 02/05/2025

  Hello *** *******, 

  Thank you for contacting us and I am sorry to hear the issues you are facing with the water filter warranty. Our warranty procedure is receiving the defective item for inspection and providing the service and/or replacement.  There are items/ parts that may be purchase and sent without having to send in the item for inspection.  In order to have the faucet kit replaced under warranty, we will need that specific part back in order to for it to be covered by the warranty.  We will be contacting you today to further explain the warranty process or if you wish to email us directly, you may do so at *************************************************************.  Thank you for being a Royal Prestige customer! 

  Customer Answer

  Date: 02/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******