Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AnsweredMore infoTo Whom it may concern,I am writing to express my deep concern regarding several unauthorized account with **********************/ROYAL PRESTIGE Account number: 2484 Account balance: $2,016.00, which I have been unable to resolve directly with them. I have discovered that accounts have been opened in my name without my knowledge, consent, or authorization. This fraudulent activity is not only a violation of my privacy, but it has also caused significant distress. I expect immediate action to rectify this issue. I am requesting that the Better Business Bureau assist in removing this account from my credit reports.I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case.I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation.Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.

  

  Business Response

  Date: 05/27/2025

  Hello Ambar, thank you for bringing this matter to our attention. We understand how concerning it is to see an unfamiliar account on your credit report, and we take these situations very seriously.  Please know that we are committed to protecting consumer information and resolving issues related to potential identity errors or inaccuracies. To investigate this further, we are requesting any relevant details, such as a copy of the credit report showing the account in question.  An account denial letter has been provided with documents to support your claim.   Well work with you promptly to review the matter and take any necessary steps, including verifying the account and correcting any inaccuracies.  Thank you! 

• Initial Complaint

  Date:04/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Royal Prestige, I do not have contact, business or goods from HyCite they did not provide me with Original Contract as I Requested. I have never done business or signed any documents. I have never given them permission to use my information and or signature. I have not approved of any electronic signatures by any of these companies. Correction to full removal off of my credit report. I demand for this report to be completely removed from my credit report.

  

  Business Response

  Date: 04/29/2025

  Hello Anacelys,

  Thank you for contacting us and making us aware of your claim.  I am sorry to hear you have an account in your credit report that is incorrect.  We will gladly investigate your claim and provide a resolution as soon as possible.  In order to initiate the investigation, we will need to speak to you directly and we do require further information for the claim.  You may email us at *************************** with the best time and date to reach you and we will also try to contact you as well.  Thank you! 

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I have called and spoken to several employees. I can forward my number for a call back to solve this issue as soon as possible please.  If has affected me tremendously due to the neglect and forgery of this seller that used without my knowledge or consent my person information . I have never done business with royal or hy cite neither have I ever jointly allowed anyone to use my information to do so . Please I just request this be removed imediately and completely from my credit history . For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ******** *****

  Customer Answer

  Date: 05/09/2025

  No resolution yet from the company. I have sent them all the information they required and proof of conversation from employees of them stating they were aware that I was not present during the transaction therefore they stole my information and processed my social security card and legal personal information without my convent or permission. No permision or convent was given verbally or virtually nor written.  Please just remove and fix your companys negligence and mistake. 

  

  Business Response

  Date: 05/12/2025

  Hello *** *****, 

  We are still investigating your claim but upon reviewing the notes in the account, there was a request from you back on November 10, 2022, requesting to separate this account placed by "ex-spouse" to which you were informed it was not possible due to the outstanding balance.   If you feel this is identity theft, we do recommend you take the proper actions towards all parties involved.  Your last call on April 16, 2025, you were requesting a discount to pay off the account to which you were provided a payoff balance.  If you feel this information is incorrect, we will contact you today, for further clarification.  Thank you! 

• Initial Complaint

  Date:04/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Hy Cite. I do not have a contract with Hy Cite.

  

  Business Response

  Date: 04/29/2025

  Hello ******, 

  Thank you for contacting us and making us aware of your claim.  I am sorry to hear you have an account in your credit report that is incorrect.  We will glaldy investigate your claim and provide a resolution as soon as possible.  In order to initiate the investigation, we will need to speak to you directly and we do require further information for the claim.  You may email us at ****************** with the best time and date to reach you and we will also try to contact you as well.  Thank you! 

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,I am writing to express my deep concern regarding several unauthorized account with **********************/ROYAL PRESTIGE Account number: 2484 Account balance: $2,016.00, which I have been unable to resolve directly with them. I have discovered that accounts have been opened in my name without my knowledge, consent, or authorization. This fraudulent activity is not only a violation of my privacy, but it has also caused significant distress. I expect immediate action to rectify this issue. I am requesting that the Better Business Bureau assist in removing this account from my credit reports.I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case.I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation.Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.

  

  Business Response

  Date: 04/17/2025

  Hello Stefaany, 

  Thank you for contacting us, I am sorry to hear you are experiencing incorrect information in your credit report.  I have escalated the issue to our team regarding inaccurate reporting to our customer's credit report.  I will be following up with you as soon as I have more information.  If you wish to contact us directly, you may do so at *************************************************************.  Thank you! 

• Initial Complaint

  Date:04/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I es t to complain about this people calling me every day about payment I always do my best to make my payments on time, but when I get behind because Im going through a situation or I dont have enough money to make the payment I feel harassed about the payment before I got behind because I wasnt working since I had an accident in which I was injured I explain the situation to this people and asked if they could help me with any solutions but they didnt offer me any help now I havent be working for almost 3 weeks because I had a surgery and this people doesnt stop calling me and extremely stressing me about it Im really getting affected by all this call like I know I have to pay and I will but I cant if im at home with a surgery right now,,,, if at least I can get any help or any adjustments so I can be able to pay this and be done with it..

  

  Business Response

  Date: 04/16/2025

  Hello *****,

  Thank you for contacting us.  I am sorry to hear about your health status and wish you a speedy recovery.  I understand that there are situations that happen unexpectedly and are out of control.  I am able to offer an account update for one of your payments past due since currently you are showing a total of 3 payments due by April 15th, if we receive 1 payment of $100. The account is at risk for collections and to avoid it, we ask for only 1 payment of $100 and I can update your account.  If you wish to accept this offer, please contact us at ************, Monday- Friday from 8am - 10pm (CT) and Saturday from 8am - 1pm (CT).  It is crucial we receive at least 1 payment before April 30, 2025.  Thank you for being a Royal Prestige customer! 

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not obligated for the debt claimed by HY CITE/ROYAL PRESTIGE. There is no contractual agreement between me and HY CITE/ROYAL PRESTIGE, and they have not furnished the original agreement as requested.

  

  Business Response

  Date: 04/07/2025

  Hello *******, 
  
  Thank you for contacting us.  I am sorry to hear about an account that is reported, and you do not recognize. We have previously sent a denial letter with documents to support your claim. If you wish for me to send you a letter, we will be happy to investigate your claim and provide documentation of our findings.  Feel free to contact us via email at feedback@hycite. com, Thank you! 

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the worst companies to do ********. the representative stole my item

  

  Business Response

  Date: 04/04/2025

  Hello, Mr. ********* are very sorry for the experience you mentioned. We will be happy to address this and contact you to provide assistance and resolve the issue as quickly as possible.

   

   

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hice una compra a una persona que trabaja para la compaa royal prestige, el producto se me da yo exiji la garanta con la misma persona que me vendi y *** persona yo an mandando evidencias del papel de comprar para cubrir mi garanta l opt por hacer una compra bajo mi nombre sin mi consentimiento y ahora me llama la compaa dicindome que tengo una deuda con ellos que si no pago ellos van a daar mi crdito. Yo me comuniqu con una persona de la compaa y le cre un caso del cual tengo el nmero del caso creado que es (******) la compaa sigue con el cobro an yo envindole prueba de que fui estafada por su vendedor. Hay le envo fotos de la conversacin por ******** que tuve con l cuando hice el reclamo de los productos daado y el recibo de la compra que le hice al inicio cuando me contacte con l para lo de la garanta de los productos malogrados

  

  Business Response

  Date: 03/29/2025

  Hola buen da, *******. Esperando te encuentres de lo mejor. Antes que nada lamentamos la mala experiencia que nos mencionas la cual con mucho gusto atenderemos. Nos pondremos en contacto contigo para brindarte asistencia.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a water faucet that continues to leak after closing the faucet. It runs for a full 20 seconds after. We have sent it back and it took over. Month for the new one to get here, only for the second one to do the same and to be told that's just how it works. We have been refused a refund and had to pay for shipping to get them to replace it.

  

  Business Response

  Date: 03/29/2025

  Hello, good morning, *****. We hope you're feeling well. First of all, we're sorry for the bad experience you mentioned with your water filter. We'll be happy to address it. We'll get in touch with you.

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order address and **** address missmaching. Order was delivery in my mother house. Neither me and my right address received the products. It's not fair. Deal was with me, I didn't ask for any change of delivery address. Several time I was explained to the company and nothing happened. By the way now in my credit report is appearing the wrong address that it doesn't exist. Because they try to delivery in ********************. But right is ********************. And was delivery in other address without my authorization. I said NOT DELIVERY PRODUCTS TO ME OR MY ADDRESS. THERE'S NOTHING TO PAY.

  

  Business Response

  Date: 03/19/2025

  Hello *** *******, 

   

  Thank you for contacting us and I will be happy to assist with your claim.  I was able to locate the account and unfortunately, we ar not able to cancel the order as previously stated.  The change of address of delivery was provided by you on October 28, 2024, to which the address of your mother was given by phone and the request was made with UPS.  On previous occasions, you confirmed your mother received the merchandise to which you are responsible for such order.  We will gladly contact you today to further explain and clarify any misunderstands you may have regarding the contract signed.  If you wish to contact us directly, you may email us at *************************************************************.  Thank you! 

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hello, they haven't delivered to me or to the requested address.
  
  1st. The written contract is between Royal Prestige and I, *******.
  
  2nd. The requested delivery address is the same one where they are sending me invoices: *********************************************
  

  3rd. I have not authorized delivery to anyone at another address.
  
  I believe that Royal Prestige has not fulfilled the contract agreement.
  
  This is due to their poor documentation work, as they have provided several incorrect addresses to the package delivery company: ******************************************
  ******************************************
  Their poor work and inconsistency in the information, which they have refused to acknowledge, are trying to get paid for an order that has not been delivered according to the contract agreement. This is demonstrated once again here.
  QUESTION: How is it possible that the address was changed on the date mentioned in the conversation note, if the contract was signed on November 3rd? This is illogical.
  The lack of veracity, lack of understanding of the customer, and their intention to collect money mean that this business was not accredited by the BBB.
  I demand that Royal Prestige (I mean Royal without Prestige) fulfill the contract, or cancel it.
  Royal Prestige has incorrectly reported the address to the credit bureaus. The address shows no house, only an empty lot on the map.
  I also demand that Royal immediately notify the credit bureaus to remove the incorrect report on my credit, which appeared on March 19, 2025.
  
  Five months of conversations and emails have passed, and they have not resolved the fulfillment of the contract, as mentioned at the beginning of this letter.
  I hope you understand.
  Thank you, ******* Matos *******
  NOTE: I have more evidence and witnesses that I have not yet been able to present here.
  
  Royal Prestige wrote this note of the conversation with *******.
  
  Thank you for contacting us, and I will gladly assist you with your claim. I was able to locate the account, but unfortunately, we cannot cancel the request as indicated above. You reported the change of delivery address on October 28, 2024, providing your mother's address by phone and submitting the request through ***. On previous occasions, you confirmed that your mother received the merchandise for which you are responsible. We will be happy to contact you today to explain and clarify any questions you may have about the signed contract. If you wish to contact us directly, please email us at ************************************ Thank you!

  

  Business Response

  Date: 04/02/2025

  Hello *** *****, 

  Thank you for your response but as previously stated, the contract you provided indicates the address that you later confirmed belongs to your mother.  There were three orders made in a span of two months to which one was cancelled.  On December 13, 2024, it was confirmed by you that the order was received at your mother's home and the order you were requesting to cancel was not that one, but the order made on 10/28 which was later cancelled.  The change of address was done initially in October because you placed your first order on October 28, 2024.  The copy of the sales order you provided in this claim, also has the address registered as your mother's address with your signature.  Once again, I apologize if there was any misunderstanding but based on the calls and notes in your account, the order placed on 11/3/2024 is no longer eligible for a cancellation.  We will contact your sales representative for assistance and clarification on our cancellation policy.  If you have any further questions or concerns, please feel free to email us at *************************************************************.  Thank you! 
  

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As I mentioned before, the address on the contract is incorrect, and it doesn't belong to anyone, nor does any house ********'s a desolate place on the map, not my mother's address.Once again ***** Prestige gives false information saying that three orders were ********* two months I only made two orders, the order numbers are here. Orden ******* and order 15777560  in 10/28/ 2024 and 11/03/2024. I didn't ask for a change of delivery to my mother's house. You delivered to her, and I no longer accept that delivery, as it has not fulfilled the contract with me for my address.Can you consult with sales representative ****** *** ********, who is a witness to everything I am expressing here regarding the case and who tried to speak with my mother in search of a solution.

  I have not received the order in my name or at my address, therefore I have no items to pay for.
  
  Regards,
  
  ******* Matos *******

  

  Business Response

  Date: 04/16/2025

  Hello *******, 

  Thank you for your reply, I would like to clarify that there are two 3 orders registered in the history of the account.  The original order is from August 2023 (paid off), the one in October 2023 was cancelled and the most recent one from November 2023.  
  
  The contract was signed with the address ************************, I understand you mention it is a non-existent address but in multiple calls, it has been confirmed by you that the address belonged to your mother, and she received the product but since there is no longer a communication with her, you are unable to retrieve the product.  The order was addressed under your name and acknowledging that a family member received it, to the address the contract arrived signed, unfortunately, it no longer qualifies for a cancellation.  We will be in contact with the sales representative, but he has expressed his concerns to this matter that no resolution has been made to resolve.  If you wish to file a police report for theft of an item that a family member is unwilling to return, you are entitled to do so as well. Please feel free to email us at ************************************ if you wish for us to contact you at a certain time and date for further investigation.  Thank you! 

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  To whom it may concern: As you can read and in writing, all the inconsistencies in the justifications and/or explanations that Royal Prestige is giving are remaining on each occasion that I have written and sent evidence demonstrating that it is not as they say, trying to justify their poor work and from Royal Prestige I have only received letters without evidence to demonstrate what they are saying. Recently they just said that there were 3 orders in a period of 2 months, I sent them proof that this is not the case with order numbers. And what did they say? They tried to justify what they were wrongly stating and they have gone back to August 2023 in the first order that was opened, paid and closed satisfactorily, making it clear that I am a responsible client. From the first moment they have contacted me to collect the order, I have always taken responsibility and answered emails and calls expressing my dissatisfaction with the poor work regarding this disputed order.  I did not receive the order at the requested address, and I never asked for it to be delivered to another address or to anyone other than my address. I acknowledge all the poor work, misunderstanding, and unpleasant intentions of Royal Prestige trying to charge me for something they did not deliver. Everything is documented. I will not pay for products I have not received.
  
  Regards,
  
  ******* Matos *******

  

  Business Response

  Date: 04/30/2025

  Hello *** *****, 

  Thank you for your response.  I am sorry you feel you have been given wrong information but clarifying that your account registers 3 orders, it's in the period of from the time you established credit with Hy Cite Enterprises and that indeed includes any and all orders from 2023.  

  A thorough investigation was completed, and multiple calls were reviewed regarding your claim as well as all the notes on the account.  Unfortunately, a contract was signed with a delivery address to which it was later confirmed it belonged to a relative, your mother, to which it was confirmed received but due to not being in speaking terms, unable to pick up.  If you feel this merchandise is still in the possession and unwilling to return, I would highly suggest filing a police report.  
  
  I understand the frustration this situation is causing, and we will continue to work with you to resolve this matter.  Please feel free to email us at *********************************** with a time and date that you can be reached. 

   

  Thank you, 

  ****** *****

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Thank you for your response. I really appreciate your acknowledgment that I've been provided with incorrect information from the beginning. I've been trying to communicate your poor work to you, and all you've tried to do is fix it by trying to collect for products you haven't delivered.
  Today, in the month of May, I'm about to complete 7 months since I signed a contract. Unfortunately, it has an incorrect address, a nonexistent address, and it's not even the address where the products were delivered. They also tried to deliver to other addresses that weren't correct, and they tried to make deliveries through **** In the end, they delivered to an address I didn't authorize. As you know, because I told you, it's my mother's house, and I didn't ask for it to be delivered to that address.  You did this of your own volition, without my authorization. Without my consent, my mother was trying to contact you, and through the distributor ****** **** ********, who is an eyewitness to everything I explained to Hy Cite, my mother tried to deliver the products to Hy Cite so that Hy Cite would deliver them to the correct address, and Hy Cite refused to accept my mother's return.
  Now, you are sending the invoices to the correct address where the products should have been delivered. Just as you deliver the invoice to the address where I requested delivery of the products, you should have delivered the products to that address.
  In my humble opinion, since you saw that the address did not correspond to the order and there were so many delivery problems with the address, you should have consulted and corrected the contract, the address, etc., before delivering the products to an unsolicited address.  Many things are wrong, and all on your part. 1. Delivering to an unsolicited address without prior authorization to an unsolicited person. 2. Trying to enforce a contract with a nonexistent address. 3. Refusing to accept redelivery from you, taking the products from the wrong address where they were left without prior authorization and consent to deliver them to the correct address where the collection invoices are being delivered today.
  In my opinion, the HYCITE contract with ******* MATOS ******* did not comply with the terms and conditions.
  Once again, I tell you that since the products were not delivered to me or to my address, I have not received any products to pay for.
  
  Regards,
  
  ******* Matos *******

  

  Business Response

  Date: 05/23/2025

  Hello *** *******, 

  I understand the initial contract had an incorrect address and during a phone call with you a new address was provided.  The items were shipped to an address that, unless it was provided, we had no knowledge if belonged to a family member.  You have stated multiple times the items were in possession if your mother and refused to deliver, at that point, a police report could have been initiated for property theft.  During the review of your account, there was no attempt made with Hy Cite Enterprises on behalf of your mother, to return such products.  We do need you to speak to our credit department as the account has now defaulted for non- payment into collections.  If you wish to receive a call from our team, please provide a contact number and call back time/date to our email ************************************ Thank you! 

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Hello. As I've told you before, HY Cite contracted with ******* Matos ******* to deliver the products to the same address where they are sending the invoice to collect for the products I did not receive. I sent and have sent them proof of their poor work, and my evidence is physical, documentary, and with an eyewitness to their poor work. However, you only say and write that in phone calls I requested a change of delivery to another address. That is not true. And as a witness to all of this is the supplier HY Cite, who was in charge and who you never contacted, ****** **** ********, who can prove in person that they have not delivered the products to me. My position does not change regarding payment. I WILL NOT PAY FOR WHAT WAS NOT DELIVERED TO ME OR TO MY ADDRESS WHERE THEY SEND ME INVOICES.
  Regards,
  
  ******* Matos *******