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          Midvale Home and Auto has 1 locations, listed below.

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            Business ProfileforMidvale Home and Auto

            Insurance

            At-a-glance

            Customer Reviews

            1.17/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            12/3/2020

            Industry Tip

            BBB Tip: Insurance companies

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/28/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unresolved
            I bought insurance from them on10/01/2022 and they canceled my insurance the next day without telling me. I found out because the tag office send me a letter and they said i did have insurance and to go to the tag office and fix it. When i told them it said its canceled they said they would send the paper work back to them, but informed that i was insured. Later i found out that nothing was fixed when I got pulled over by the officer and that i had penaltys from the tag office. They never wanted to give a refund and didn't pay me for the penaltys. So i called ny bank and showed them the proof on what i am saying. They gave me my money they did a 2 months investigaton. And now midvale insurance is demanding the money back and sending letter threating to go to collection
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            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Schanell H.

            2 stars

            09/21/2023

            I signed up with this company for Auto insurance through Onstar. They were cheaper than everyone else. But the one time I needed a tow they told me I had to pay an additional $29 when I already paid for roadside assistance on my account monthly. They cancelled my policy, and I never received any communications. So, I rode around for 3 weeks unaware that I didn't have any insurance. Yes, I was late on my payment but when I realized and went online to pay, I got a message that I no longer had an account and they weren't offering insurance in my area. So needless to say, I'm out $150 penalty fee from the DMV. When I called them to inquire, they CLAIM they sent a letter to me of cancellation but when I looked through my USPS informed delivery emails for the entire month they claimed they sent it, and there was NEVER a letter from them. Since I started a policy, I never received any communications from them about anything. The only way I could pay was through the Onstar app, It's really sad that insurance companies can treat people that way and get you all caught up!!! This is a company I will never recommend.

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