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          Kearn's Motor Car Company, Inc. has 1 locations, listed below.

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            Business ProfileKearn's Motor Car Company, Inc.

            Used Car Dealers

            Contact Information

            777 Wright Rd

            Johnson Creek, WI 53038-9482

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            Email this Business
            (920) 674-6777

            Customer Reviews

            1.8/5

            Average of 5 Customer Reviews

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            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
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            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

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            Overview

            Kearn's Motor Car Company, Inc. is a used car dealership that specializes in high quality late model, slightly used vehicles. Their pre-owned vehicles often carry their factory warranty and  they also offer a 100,000 mile extended warranty. They also have a service department that offers services including oil changes, alignment, tire, transmission and brake services among other maintenance and repairs. Located in Johnson Creek, Wisconsin, they deal with customers in Jefferson County and surrounding areas.

            Business Details

            Location of This Business
            777 Wright Rd, Johnson Creek, WI 53038-9482
            Email this Business
            BBB File Opened:
            6/11/1996
            Years in Business:
            29
            Business Started:
            12/1/1994
            Business Started Locally:
            12/1/1994
            Business Incorporated:
            2/8/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Steve Kearns, Owner
            Contact Information

            Principal

            • Steve Kearns, Owner

            Customer Contact

            • Steve Kearns, Owner
            Additional Contact Information

            Email Addresses

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            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            01/16/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Bought a truck online from Kearns dealership, **** is the salesperson, super cool guy, was very communicative and responsive, everything was going smooth, guaranteed delivery within a week once payment received. Once payment was sent that is when everything took a turn. The dealership cashed my payment on 1/9/24, it is now 1/16/24, exactly a week to the day and the truck has not left their lot to make the far delivery from WI to **. The communication from **** or anyone from the dealership had completely stopped. I messaged them, asking when the truck would be shipped, i got a bunch of run around answers, and some pictures of the snow they were dealing with. The snow storm has now cleared, and after enough complaining to ****, i got a call from ******, the manager stating he was in contact with Cavalier, the delivery company and that he had two drivers that could pick up the truck on Monday or latest Tuesday 1/16 and that he would keep me updated. Tuesday comes and i do not get any follow **** i contacted the manager who gave me some more run around answers. I then get a phone call from the delivery company who also gave me some vague information, there is a driver coming from ohio and he has one stop but left monday so he should possibly make it today but that he cannot get a hold of him and would call me back as soon as he got an update from the driver's ETA. No mention of the other potential driver, not sure what even happened to him. The day is coming to an end, of course no follow up phone call, i once again messaged the manager who tells me he is on the phone with the delivery company. I then get another phone call from the delivery company telling me the driver that was coming from ohio is now supposedly going no further than *******, so will not be making it to ******. so no delivery date in sight. Meanwhile i am paying for a rental car going on two weeks now, which is definitely not cheap, and not a single word from the manager on how to make this right
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            Read 3 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Tonya N

            04/08/2024

            Every person I spoke with was professional and accommodating. I purchased from out of state and Kearns coordinated with a local family member of mine to do a test drive and see the car. They researched every question I had for me and gave not only answers but provided verification of the answers. They took video and pictures of the car to send to me and always accommodated any request. It took 11 days from purchasing the car to receiving it at my driveway (1,300 miles away) which I think was fair considering shipping was free and they are not Carvana but rather are functioning as a local dealership that will accommodate out of state purchases. I would recommend this dealer with the stipulation that, if you are buying from out of state, you understand that arranging shipping takes time and are able to wait 1-2 weeks for your car to arrive. I almost didn’t purchase from Kearns because of the negative reviews here, but my local family member vouched for them citing a good local reputation and having purchased 2 cars from them in the past. I had nothing short of a great experience!
            Read 4 More Customer Reviews

            Local BBB

            BBB Serving Wisconsin

            More Info on Local BBB

            BBB Reports On

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