Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I contracted with nationwide solar last summer, approximately July 2024, do you have solar panels installed on our roof. Part the project was a new roof, new electrical, and a new heating/AC system. Nationwide solar promptly contracted with a roofing company. The roof was in the solar shortly thereafter. As a part of that process, new electrical was also completed. It is now February, and I am still without the last piece of contract we have contacted nationwide solar approximately every two weeks to try and resolve this problem and our met with no solutions and we will get back to you on this. My husband has now spoke to the owner, to accounting, into project managers. I am so severely disappointed in fuel, completely lied to at this point about the reputation of this company.

  

  Business Response

  Date: 04/18/2025

  Spoke to ***** ******* and confirmed the appointment time, 

  We have a scheduled appointment for the Contractor to install the unit on April 30th, in a week and a half. 

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Nationwide Solar to install solar panels and system on my home. I paid them in full $21,274.00 I received a notification from ******************************** (*********************************************************** phone #************) that they have placed a lien on my property for goods/services that Nationwide Solar has failed to pay them. The principal amount for which the lien is claimed is: $8799.01 I have contacted Nationwide Solar via voicemail and email, they have not responded.

  Customer Answer

  Date: 12/05/2024

  Good Morning,
  
  I would like to update my complaint. 
  Nationwide Energy *** has paid ******************************* the $8799.01 that was owed to them and ******************************* has filed to remove the lien on my property. 
  
  Thank you,
  **** *. Brouns 
  

  
  

• Initial Complaint

  Date:11/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract began April 2022 - had to threaten contract March 2023 to light a fire and get Nationwide to finish installation of the product. Overall hard to communicate with, often communication was one way from me to them (in-between weeks of waiting) and I would liken the experience to pulling ******** current complaint - I need to remove and replace solar panels that Nationwide installed, as I am in contract for a roof replacement with another company. I contacted Nationwide early October 2024. My first return contact from them was 10/23. On that call I was offered an apology, an explanation of what went wrong and a promise of contact within one to two days to schedule work. It is now 11/15 and I have not received a single word of followup. I don't even know if I trust them to actually do the project at this point, but the kicker is if another company does the work any warranty from the contract is voided. I am not sure what a good resolution would be but I would think some compensation is in order for essentially refusing to service their products after install. I would consider ignoring a customer for weeks or months on end to be a refusal to properly service the product.

  

  Business Response

  Date: 11/18/2024

  Nationwide Solar has been actively working on getting this customer on the schedule and are in no means refusing to service the installation. We have offered this customer a discount from the removal and reinstall of his system. The original quote was $8128.00, however given the feedback from the customer, we have decreased the amount to $6016.00. This is a $2112 discount which we do feel is fair. 
  
  We will be in contact with the customer within the next week and half to discuss scheduling. Given the location of the customer, weather places a major factor in performing the work. We will be continually checking on the weather to ensure that the conditions are safe for our workers to perform. We will remain in contact with the customer to ensure that our schedule works with the roof company. We will aim to have the removal and reinstall completed the same week as the roofer weather permitting.

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22561676
  
  I am rejecting this response because: communication was promised and not given within the original time-frame, and it took a BBB complain to hear back at all, with (now) an additional week and a half timeline. It would have been one thing to be notified of weather or scheduling concerns, but having gone out of their way to call me to apologize, promise the project to be underway within a week and now this further delay I find deeply distasteful given the circumstances. I would and do consider indefinite delay of a project to be unwillingness to service a product. I have called to let the office know we will no longer proceed with this project (called twice and left a message as I could not get through to the extension previously provided me). It is clear that forthright communication and honesty is not valued at this business. While it is unfortunate I will need to go with another company and nullify the warranty, I do have to question if a warranty service would be provided given that there is next to no way to get in touch with the right person at Nationwide Solar to cause forward movement on any follow up services.
  

  Given that I am cancelling this project (because I simply cannot trust a single thing Nationwide Solar says to me) I am willing to end this complaint chain with the stipulation it remains published on BBB as a warning to others who might seek to do business with them. Since the original contract was completed I don't see a legal recourse, although in the course of doing business with this company it has alerted me to the fact that a company may be painful to work with for other reasons than merely contractual.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we got the quote from the salesman who came to our house, we were told the system would take 2 days to install then about 2 weeks to have power company come out to get the system up and running. LIES!!! About a month after we signed the contract the installers came out and put half of the panels up.... 4 mths later they came and installed the other half. At that time they couldn't put codes into the system to connect the panels to the battery's. Now..a month in a half later ...WE ARE STILL WAITING. WE HAVE MADE MANY CALLS JUST WANTING THEM TO COMPLETE WHAT THEY STARTED AND HAVE BEEN TOLD MANY TIMES WE WOULD BE CONTACTED BACK OR THEY WOULD SEND SOMEONE OUT. STILL SILENCE!!! WE ARE SO SICK OF WAITING FOR NATIONWIDE... ONCE THEY'RE FINALLY DONE WE STILL HAVE TO WAIT FOR THE POWER ***

  

  Business Response

  Date: 11/12/2024

  We informed the customer during our after-sale survey that the duration of the solar project can range from 4-16 weeks. This is due to factors that we do not have control over such as weather, permitting, utility approval, etc. In the installation contract that the customer signed in section 3.3, it states that we exercise efforts to have the customer installed within 120 days, but this is an estimated timeframe and subject to change.  
  
  The customer signed their contract on 06/28/2024, was partially installed on 08/23/2024 and fully installed on 10/08/2024; both of these dates are within the 120 day timeframe. 
  
  Due to changes that had to be made during installation we had to wait for revised plans to be approved to schedule inspections. We received these on 11/05/2024 and scheduled inspections scheduled for the soonest date which was 11/12/2024. 
  
  We have spoken to this customer and apologized for their frustrations. We assured them that we will do whatever we can to expedite the post-installation process so they can get their system online and operational. We are remaining in close contact with this customer to ensure that they are aware of what is going on with their project as well.

  Customer Answer

  Date: 11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Due to my complaint...their has been action. We are now waiting for them to contact the power company to come sign off on it so NationWide can connect power to the panels and battery.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife signed a contract to which in about a week later, ***************** from Nationwide came back to our house and stated to my husband that the contract that she had signed was not able to be fulfilled and thus had me RESIGN and date a new contract on July 25th. After we thoughly reviewed the contract, found it to have many red flags, decided within the 3 business day Oregon Law to cancel this contract. We sent both notice by email, and by regular mail my signed cancelation of said contract. This business is now charging us over $8,000 dollars on a contact that was not in force and have declined to respond to us either by email or by regular mail. We don't own any funds on a non existant (non fulfilled) contract. Nor did we have 2 separate contracts in force for the same thing. All we desire is for this company to acknowlege this error, and acknowledge that this billing was in error and thus we owe them nothing.

  

  Business Response

  Date: 08/14/2024

  The customer's wife originally signed a legal ********************** contract on 07/18/2024. She completed her welcome call on a recorded line on 07/19/2024 where the customer was made aware that the ***** Right of Rescission would be on 07/23/2024. Additionally, it was advised that she review section 15 of her contract to get a clear understanding of the cancellation timeframes. We never received an Exhibit C for her contract so this contract is still active until the cancellation fees are paid. The only contract that had been voided was ***** contract that was signed on 07/24/2024. 
  
  The customer requested to cancel on 07/29/2024. In the contract, section 15 it explains that if a request to cancel is 7-14 days after the contract has been signed; the customer is responsible for 5% of the contract price, plus all contractor expenses that are incurred on the project. Since the contract was signed on 07/18/2024, Nationwide Solar had completed a welcome call, after-sale survey, site survey, and engineered design submission. Given the timeframe that had passed from the date the contract was signed and the work completed, the customer is responsible for the cancellation fees. Nationwide Solar has decided that we would not charge the customer for the welcome call, after sale survey and engineered design submission to help ease the cancellation fee. 
  
  We have tried to reach this customer to further discuss their complaint and work towards resolution on 08/09/2024, but the customer did not answer nor return our phone call. We left a voicemail on 08/13/2024 as well in attempt to work towards a resolution. 

• Initial Complaint

  Date:12/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid in full a solar roof work with Nationwide.A solar panel provider in other state wasn't paid by Nationwide. As a result of the unpaid bill, a property lien was placed on my property by this solar panel provider.I contacted Nationwide several times but have not received resolution to this unpaid bill.

  

  Business Response

  Date: 12/18/2023

  This customers equipment bill was paid in full and Nationwide Solar received confirmation from the distributor that there is no lien on this customers property. On 12/18, this documentation was emailed to the customer to provide proof of this.

  Customer Answer

  Date: 12/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I are seeking assistance with an issue with a solar company, Nationwide Solar, which is also listed as Nationwide Energy in the BBB. We began working with them in April 2022 when they contacted us, claiming that we could have both a new roof and solar panels installed under the same contract. We agreed to work with Nationwide Solar under the assumption that re-roofing the house would be rolled into the same contract and loan. We would not have agreed to the project if roofing was not part of it as our roof has not been replaced in over 25 years.As soon as the contract was signed the problems began. There was very poor and misleading communication from Nationwide Solar over the roof replacement and the project in general, and multiple delays with very little work completed. After a year, Nationwide had done little to advance the project. After we tried to talk to the project manager, we were also connected with another company, Revolution Solar, who claimed that Nationwide Solar was their sub-contractor (emails available). They subsequently agreed to "take back" the contract from Nationwide because Nationwide had done such a poor job. After conversations with Revolution Solar, we were able to be released from the installation contract with no penalty. We got this in writing (email) from Revolution Solar. Then, starting in July 2023, Nationwide started contacting us demanding payment of the cancellation fees (over $6000 now with interest). We informed them of the situation and sent them all of the documentation that our project had been canceled with no fees. They replied that they would not honor this because the cancellation with no fees had not come from Nationwide Solar (even though they had completely ceased working on the project following our request with Revolution Solar). We have noticed that concurrent with our problems, a number of very poor reviews were filed on the BBB website. We would appreciate assistance in cancellation of this bill.

  

  Business Response

  Date: 11/07/2023

  The customers contract was signed in April of 2022 without any promise or inclusion of a
  re-roof. On 5/03/2022 when speaking with the customer they notified us that they wanted to
  have their roof redone, but they have not received any price quotes yet. We let them know
  once they have a price, we will need to ensure it can be financed through their current loan.
  The sales representative was from USA Clean Energy Association, who we notified on
  05/04/2023, that the customer would like to add a roof to their project. Throughout this
  process, Nationwide actively worked on the customers project and within 60 days, the
  electrical permit for the project was obtained. Due to this customer being located in the ******************, and their long intake process for building permits, it was not until January of 2023
  that the project was approved and ready for installation.

  
  Shortly after, *****, the customers lender, notified Nationwide that the installation of the
  system would be taken over by Revolution Solar. On 8/1/2023, a Nationwide representative
  called the customer to ask the status of the installation, to which the customer informed
  **********************, that they canceled with ***** earlier in the 2023 year. Since Nationwide was
  never notified of a cancellation request from ***** nor Revolution Solar, and the customer
  signed a contract with **********************, cancellation fees were charged to the customer
  based upon all time and expenses incurred on the project as stated in the Installation
  Contract.

  Customer Answer

  Date: 11/10/2023

   
  Complaint: 20826665
  
  I am rejecting this response because the statements in the response are almost completely at odds with our records. Please see our attached rebuttals. We can supply email records if necessary for BBB, although several of these have already been sent to Nationwide Solar.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/01/2023

  First and foremost, Nationwide is committed to address the customers concerns as quickly as possible and to working with the customer to amicably resolve this matter. However, the customer signed a contract for the purchase and installation of a solar system directly with Nationwide, not any other third-party. Further, Nationwide was never notified of any supposed cancellation by the customer or any third-party acting on her behalf. If the customer wishes to discuss this matter further,she may contact Nationwide directly at her earliest convenience to explore a suitable solution that resolves this matter to her satisfaction.

  Customer Answer

  Date: 12/11/2023

  Rebuttal:
  We remain completely dissatisfied with Nationwide's response. Nationwide Solar has acknowledged that the installation was taken over by Revolution Solar in their previous response to this complaint ("Shortly after, *****, the customers lender, notified Nationwide that the installation of the
  system would be taken over by Revolution Solar"  as per Nationwide's response on 11/7/23). Yet the company continues to question the validity of our claim that Revolution cancelled the contract without any cancellation fees. We have written evidence that Revolution did in fact cancel the contract. If Nationwide is serious about finding a way to "amicably resolve this matter", the company should contact us and let us know that the charges and interest have been dismissed.
  

  
  

  

  Business Response

  Date: 01/05/2024

  Nationwide has been speaking with this customer directly to resolve this matter.

  Customer Answer

  Date: 01/23/2024

   I received a message that our complaint has been closed because I did not respond to the 7-day request. Somehow I missed this notification earlier, which is why I did not respond within the 7-day window. 
  
  I wanted to let you know that this process has been productive to help convince Nationwide Solar to negotiate with us, but our concerns have not been resolved. Therefore, I would like to maintain our complaint if possible. Our response to Nationwide's recent update is  
  While we have communicated with Nationwide about our concerns, they still have not effectively addressed them. We remain skeptical of their commitment to a fair and just resolution. 
  
  Please let me know any updates.
  Thank  you,
  *********************
  

  
  

  

  Business Response

  Date: 02/02/2024

  Nationwide Solar remains in close communicaton with the customer, has addressed their concerns directly, and is continuing discussions regarding this matter.

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we talked to the salesman that sold ** Solar, he told us our bills would be $9.95 per month, which was not true. They have been as high as $300.per month,The system has never worked right. They send out people to fix it, and they either dont show up or dont return with parts for it.We are paying $35,000.For this JUNK.We are in our 70s and on a fixed income. My husband had a stroke and is now disaabled. We think there needs to be CLASS ACTION SUIT AGAINST ****** CON ARTISTS..

  

  Business Response

  Date: 10/02/2023

  According to the customers initial production proposal provided to them upon signing their contract on 12/09/2020, it estimated a new utility bill to be $12, based upon their current electricity usage when the system was designed. Nationwide will be reaching out to the customer to request the current utility bill at $300 to further investigate why it is larger than expected.
  Attached is a screenshot of the customers online production monitoring showing the lifetime production of their solar system, which does not indicate any error in performance.
  
  

  Customer Answer

  Date: 10/09/2023

  We recieved a call from nationwide main office in ********* ********** and a call from *****, supposedly the ceo saying theywould get back to us..... Nothing happenedand the high electric bills just keep coming in.
  I do not want this case closed!
  They ripped us offand i expect that they will be brought to justice!
  ***********************

  

  Business Response

  Date: 10/31/2023

  When Nationwide spoke to the customer about their high utility bill, the customer expressed concern
  that the system was tied into a utility meter separate from the home, located on a detached
  structure, causing the solar to not be beneficial. After further investigating this situation and speaking
  with ************* directly, the *** was able to confirm for Nationwide that the customers meters
  are aggregated, providing one bill for all electrical usage property-wide. Therefore, it is not relevant
  which meter the system has been tied-into, only the amount of power the customer is using vs.
  consuming.

  
  As stated previously, this customers solar system has been operational since the day it received
  Permission to Operate from *************, as expected in comparison to the initial production
  proposal. Nationwide last contacted the customer on 10/24, suggesting they reach out to their power
  company for further information on their usage and rate.

  Customer Answer

  Date: 11/07/2023

  Complain has been settled.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed paperwork to have solar installed at my house on July 22, 2022 to this date it has not passed inspection so I am unable to use it. The installation of the panels was done in March 2023 however after both Nationwide solar and L&I being out 7 times it still has not passed inspection. I have had to pay for my solar panels that I have not been able to use. I have had to pay ****** May, June, July, August, September 2023 at $197.00 and I am unable to use them and still have to pay $160.00 to Avista. Now it is end of summer and there is not as much sun to save up. I would like them to pay me the $1182.00 that I have had to pay.

  

  Business Response

  Date: 10/03/2023

  This complaint has been resolved with the customer directly. No further action is required.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2022 we committed to install a solar system costing $60,000. This spring we were advised that our electric panel was not large enough to handle the system and to bring it up to needed specs it would be an additional $3000. Installation of our solar system was to take place on June12. No one showed and no phone calls were made to advise us of any change in schedule however we were advised that we would need to be here for work to take place. Since then we have had this same scenario take place 3 more times. June 20th, June 27th, July 4th. We reminded the vendor several times that July 4 was a holiday but he assured us he and his crew would be here to finish the job. We had also advised the vendor and Nationwide that we would not be available in July due to family reasons but made time at the beginning of July for all this to be completed. Evidently, on July 3 nationwide terminated the vendor that was doing our install and failed to advise us or reschedule. After we were finally able to contact nationwide we agreed that they would then be here on August 1 to finish the install. A week prior nationwide called to reschedule for August 2 because they had another customer they were going to do. I said no we are scheduled for the 1st and that is when we are going to do this. August 1 all panels are now finally on the roof and electric is in but the larger electric panel to hook up to is not here. The needed panel was to be ordered. The electrician came to do the final work on the panel on August 16 but again the panel was not here and had not been ordered. No contact from Nationwide since the electrician advised parts not here on August 16. Today is August 18. Over the course of this installation I have had to make repeated calls to find out what is going on and when we would get this completed. I am beyond frustrated that with the cost of this system that this is the level of service we are receiving.

  

  Business Response

  Date: 08/25/2023

  This was due to a subcontractor not Nationwide Solar. That subcontractor is no longer used by Nationwide due to poor customer service and follow through. ********************** took the project back into our own hands, to be sure the customer was done right by, since the subcontractor was no-showing the customer. The customer is aware this is not *********************** fault.
  We spoke with the customer on 8/22/2023, and confirmed the date of 8/31/2023 for his remaining work to be completed. A reimbursement request has been placed internally, for compensation to the customer, covering 3 months of his electric bills to assist with some of the frustration he has felt.
  
  

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20490488
  
  I am rejecting this response because:

  Nationwide cannot absolve themselves of all complicity in this situation by simply blaming the subcontractor.  They hired the subcontractor.  They were the persons contacted when the subcontractor didn't show.  They were fully aware from the beginning of our install that there was a huge problem with no show by the subcontractor.  They were also responsible for ordering the proper material for the job and that did not happen.  They were responsible for coordinating with us to have the work done and that did not happen either.  Nationwide has offered to pay our electric bill for ***** July, and August.  That will likely not come close to the amount of power production lost during these long day months all due to their inability to address this complaint from a customer in a timely manner.  The install is still incomplete at this very moment.  We do have an appointment to finish the install on August 28.  Hopefully, that will be a success.  There is then inspection and startup.  We will see if they can do a better job.  At this time we are still waiting for completion.
  

  
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/08/2023

  At this moment ,the project install has been completed.  We are currently waiting for the final 2 steps, inspection and meter replacement, to begin producing solar energy.  The crews involved in the final stages have been competent and professional.  We are satisfied with this outcome.