Reviews
This profile includes reviews for High Performance Homes Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 138 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromClifton M
Date: 02/19/2024
5 starsClifton M
Date: 02/19/2024
Clif M we had major water and roof issues from the storm. Company came out and gave estimates and provided detail timeframe for work to be done. Return of phones calls and time structure was right on
High Performance Homes Inc
Date: 03/19/2024
*******, Thank you so much for your positive review! We are so happy you had a High Performance experience. We're here for you for any future home improvement needs.Review fromNathan M
Date: 02/15/2024
5 starsNathan M
Date: 02/15/2024
They prioritize my job and got it done even in the middle of a snowstorm. I talked to them about a year before I got my work done. I gave them another call. They came back out and they gave me a pretty good quote. I worked with ********************* he was very straightforward, didnt give me the runaround and was on top of it!High Performance Homes Inc
Date: 03/19/2024
******, Thank you so much for your positive review! We are so happy you had a High Performance experience. We're here for you for any future home improvement needs.Review fromCarrie W
Date: 08/30/2023
5 starsCarrie W
Date: 08/30/2023
Our family has nothing but good things to say about this company. They bent over backwards to help us get the project started for our remodeling projects we desperately need. Even going so far as getting the ** & the actual owner involved to ensure it. We worked with ************* who we found to be friendly, honest, respectful, reliable, knowledgeable, trustworthy, transparent I could go on & on. They are a fantastic company to work with & we would recommend them to anyone we meet & know. Such a HUGE shoutout to the ** & the owner for helping us, we truly appreciate you!High Performance Homes Inc
Date: 07/25/2024
Thank you so much for your kind words and for taking the time to share your positive experience with HPH. We're thrilled to hear that you had such a wonderful experience working with **** and ******. Their dedication to providing exceptional customer service is a testament to our company's values.
We appreciate you acknowledging the efforts of our GM and owner in helping to get your project started. Their commitment to our customers is instrumental in our success.
We're delighted to have been a part of your remodeling project and look forward to serving more families in the community.
Thank you again for your support!Review fromPaula T
Date: 07/25/2023
3 starsI did ****** board siding, gutters, and paint with HPH.The ************** The folks I worked with in the office were nice but overwhelmed. I missed emails because she sent them to the wrong address. When I did get emails, sometimes they were for someone else's project. A big reason why I went with HPH instead of hiring their subcontractors directly was because I wanted everything under a warranty. It's two months after the paint has dried and I still haven't seen the warranty paperwork.The siding:The siding team was friendly, efficient, and accommodating. If I spotted something I needed fixed, they were happy to go the extra mile to accommodate. They took pictures of everything beforehand, but somehow covered the doorbell, the back spigot hole, and the laundry vent. When they ran out of Tyvek they grabbed a cheap wrap that's notorious for leaking. They fixed it all when I pointed it out.When they pulled the old siding off they found out the back wall was rotted. They swapped out the boards, but some of the partially rotted boards they left because they were still structurally sound. Then they didn't want to replace the studs because that would require rebuilding that whole section of wall. They insisted the reinforcements they put along the 2x4s would be fine.There was also a kitchen vent that got banged up when they took everything apart. They insisted I could replace it later. Later birds moved into the kitchen vent because the damage left the vent popped open slightly. That said, they had a couple of their guys stay extra days to chase any minor problems we found. If there was anything I wasn't happy with they wanted to know so they could fix it. (Aside from the things they talked me out of above.) Overall, not a bad crew, easy to work with. But I definitely had to keep an eye on everything as it progressed. Summary Overall, the contractors weren't bad, but I wasn't blown away either. The Auburn HPH office was a nightmare to work with.Review fromNishant L
Date: 06/07/2023
1 starNishant L
Date: 06/07/2023
Racist staff! The salesman for this company stopped by my house uninvited and proceeded to lecture me on how things happen in ******* and when confronted about the language he blamed me since I didnt know how things happen in ******* according to him. When asked for the company name, he turned and ran away and didnt want to share his company, also called me a liar to my face. Thankfully I noticed the company logo and name on his T-shirt. Dont want this level of harassment or name calling on my own property.High Performance Homes Inc
Date: 07/25/2024
We appreciate you bringing this matter to our attention. We take all customer feedback seriously and have investigated the situation. We discovered the employee in question no longer works for our company. While we believe there may have been a misunderstanding, we want to assure you that we do not tolerate any form of harassment or disrespect. We strive to provide excellent customer service and value your business. If you have any further concerns, please do not hesitate to contact us directly. Thank you for your understanding.
Review fromJustin B
Date: 04/02/2023
2 starsJustin B
Date: 04/02/2023
I had my windows replaced by HPH in 2021. It took about a year to complete the project. The product itself is pretty solid. However the management I dealt with was the worst that I have ever experienced. The only reason I rated 2 stars instead of one is because of the product value itself, the associate which sold us the product and installers were at par. When dealing with the customer support in scheduling replacement of miscut windows however was terrible. I ended up starting to pay before the project was complete due to multiple wrong window measurements and wrong style of order on a couple took an inordinate amount of time. I have a lot of patience and would not have felt compelled to warn people if the customer support I was dealing with was better but, she wasn't. I would leave messages with no return call multiple times. The service finance company also commented that it was unreasonably difficult to get a hold of the customer support agent handling the project. She was unprofessional and this project would have never taken so long with better management. I will never be a return customer or recommend this product based on the absolutely poor customer service. I would expect a project with so many problems to be followed up with a quality inspector.High Performance Homes Inc
Date: 04/03/2023
Dear ******, thank you so much for your feedback. Your High Performance customer journey is a top priority to us. We are committed to listening to our customers' experiences so we can continually improve. We will conduct an internal investigation in order to document and appropriately address the issue. Please email any information you have to ******************** and we will be sure to respond within one business day. We make the commitment to be respectful, professional and polite in all community interactions, and again sincerely apologize for your experience.Review fromM.C.
Date: 10/10/2022
5 starsM.C.
Date: 10/10/2022
Awful. Not happy with the work these people did for me. Even less happy with their empty promises to make it right.High Performance Homes Inc
Date: 10/11/2022
Dear ******************, Thank you so much for your feedback. Your High Performance customer journey is a top priority. We regret you have not had a high performance experience thus far, and we sincerely apologize for this. We are committed to listening to our customers' feedback so we can continually improve their experience. Please email your preferred contact information to ******************** and our new VP of Operations, ****** will personally reach out to you to resolve any issues for you.M.C.
Date: 11/08/2022
The *** team stepped in immediately after I posted this review and has made things right. Their VP personally contacted me and since followed up after their rework crew, ******************** and **** made all repairs (and a few more that I wasn't aware of) to assure their work was up to par. I commend them for their efforts trying to make things right.Review fromLinda B
Date: 08/16/2022
1 starLinda B
Date: 08/16/2022
My roof was installed Feb. 7th. There was an immediate problem with all the corners. The shingles were buckled lifting them up instead of laying flat. Since there is a 100% satisfaction guarantee I wasn't going to pay for the project until it was made right. This is when **** gets involved pressuring me to pay. Guaranteeing that if I waited 6 months and the shingles didn't calm down they would come and fix them. Along with they followed their specks, as though that would mean something to me. And they were a family business and that it was important to make things right. Even guilting with they couldn't pay their people if I refused to pay. It went on and on until I gave in and paid the $17,757.00 for the roof. It has been 6 months and there is no change in the shingles. I called **** **** 22nd and he said he would have someone get in touch within a week. On Aug. 2nd I called again and this time no answer so I left a message. No reply. It has now been 4 weeks, nothing. I feel like this has been a long path of empty promises, and that I deserve better. If I would ever want to sell this house the roof is the first thing that would have to be repaired. The metal strip under the first layer of shingles is warping. And there is bear wood exposed between the roof and the gutters. Right now it feels like a disaster.High Performance Homes Inc
Date: 09/22/2022
Dear Ms. ****** Thank you so much for your feedback. Your High Performance customer journey is a top priority. We regret you have not had a high performance experience thus far, and we sincerely apologize for this. You are right, you deserve better and we are committed to listening to our customers' feedback so we can continually improve their experience. We have taken note of your feedback regarding communication and are actively implementing changes to prevent these issues going forward. Please email your preferred contact information to ******************** and our new VP of Operations, ****** will personally reach out to you to resolve the shingle issue for you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.