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About

About This Business

Personalize Pal is a U.S.-based online retailer specializing in custom-made and personalized gifts. The company offers jewelry, apparel, ornaments, mugs, and photo-based keepsakes that customers can design with names, messages, or images. All items are produced through U.S. fulfillment partners to support consistent quality, accurate customization, and reliable delivery. The company provides transparent service and clear communication throughout the ordering process. Its mission is to offer customized gift products with dependable production and timely shipping.

BBB Accredited Since: 11/30/2025

Years in Business: 1

Products and Services

Customized, Personalized Gift and Product Sales, Online Retailer of Custom Jewelry, Clothing, Ornaments, Mugs, and Gifts, AI Generated Imaging for Custom Gifts and Products

Business Details

BBB File Opened:
11/24/2025
Business Started:
3/16/2024
Business Incorporated:
3/16/2024
Type of Entity:
Limited Liability Company (LLC)
Business Management:
Ms. Gilda Lodahl, Founder

Additional Contact Information

Principal Contacts
Ms. Gilda Lodahl, Founder
Customer Contacts
Ms. Gilda Lodahl, Founder

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Payment methods
  • Credit Card
  • Debit Card
  • American Express
  • MasterCard
  • Visa
Refund and Exchange Policy
Personalize Pal offers a 30-day return period. Customers may request a return within 30 days of receiving their order. Personalized products and Final Sale items are not eligible for return, as these items are custom-made for each customer.Returned merchandise must be in original condition, unworn or unused, with all tags attached and in the original packaging. Proof of purchase is required.To initiate a return, customers should contact [email protected]. If the request is approved, a return shipping label and instructions will be provided. Items sent back without prior return authorization are not accepted.

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