About
Important information
- Additional Info:On August 13, 2001, New York based Cendant Corporation announced purchase of Cheap Tickets. All travel store locations in Honolulu, Hawaii next to the Convention Center (downtown) was closed in 2001. All other locations (Hawaiian Islands, California, Seattle) were closed earlier. Cheap Tickets Hawaii will undergo review by its new owner.
Business Comments: Cheap Tickets ticket agents are trained to disclose at the point of sell that all tickets sold are nonrefundable, non-changeable, and nontransferable. This same information and fare rules appear again on the itinerary the customer receives. The company has expanded its hours and staff and replaced the voicemail system with a customer contact system with agent answering capabilities in customer care and refunds depts. Expanded staff has been hired to improve response to customer inquiries via the Internet. Also implemented is a point of sale solution to eliminate recurring problems with credit card double charges, declines, and address verification failures. With ticket delivery problems, the company has established an escalation process with their package delivery vendor to resolve delivery issues on behalf of the customer.
Overview
Headquarters
CheapTickets.com
1111 Expedia Group Way W
Seattle, WA 98119
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