Business ProfileforHansen Bros. Moving & Storage

In May of 2023 Hansen **** Movers of ************************************* were hired by *********************, the previous owner of ************************************************************************* to move her personal property from the house to her new residence. In the course of performing this move, employees of Hansen **** Movers struck and damaged the frame of the downstairs sliding glass door and the screen. The door does not latch and the frame is visibly damaged. This damage was observed by current owners ******************* and *********************, along with their agent *****************. The damage was brought to the attention of the movers who verbally confirmed to all three parties that they had caused the damage in the course of moving and that their company and insurance would make it right.Repeated attempts to work with Hansen **** to be made whole for the damage they have caused have not been successful. They have been spoken to via phone and email by both the homeowners and the buyers and sellers agents to resolve this issue without success. Hansen **** has sent representatives to the site who have fabricated excuses like home settling or heat warping having caused this damage and have ceased working with us towards resolution. The home did not settle in **** more than a decade after construction, and there was no excess heat.We have photos of the area before Hansen **** caused the damage, including a home inspection report and a 3D walkthrough made for the listing showing no damage. We also have had multiple estimates from local companies for replacement (repair is not possible) who have all stated unequivocally that this was impact damage. There is related paint chipping near the impact as seen in before and after photos. Photos will be submitted with the complaint.