Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a formal complaint against Blue Nile for a defective engagement ring and lack of proper resolution. My fianc purchased my ring on 9/30/24 and I have been wearing it since he proposed on 10/20/24. On May 26, 2025, I brought my ring to the ******************** location after the center diamond fell out. Thankfully, I located the diamond on my bedroom floor. I informed the sales associate that the stone had fallen out while I was sleeping, but instead of offering help or concern, blame was immediately placed on me for wearing the ring to beddespite the fact that an engagement ring should not lose a diamond under any normal conditions, especially after only 7 months of wear.I was told a jeweler would contact me to explain what happened, but I never received a call. I picked up the repaired ring on June 19. Less than a month later, despite following the stores advice to remove the ring before bed, the diamond became loose again. I immediately stopped wearing it and contacted the store. The manager tried to help, but the only solution offered was to remount the stone againdespite this failing the first time.Ive now followed up three times via email with no response. I no longer trust this company or the quality of their product. The ring clearly has a manufacturing defect, and their customer service has been completely unresponsive.I am formally requesting a full refund, including tax. I do not feel safe wearing the ring and deserve a resolution that reflects the products failure and the lack of accountability shown by Blue Nile.

  

  Business Response

  Date: 07/22/2025

  Dear *****,
  Thank you for bringing this matter to our attention. Were very sorry to hear about your experience and want to sincerely apologize for the frustration and inconvenience this has caused. We understand how important your engagement ring is, and we take concerns like yours very seriously.
  Our team is committed to working with you toward a resolution that addresses your concerns and restores your trust in Blue Nile. A member of our team will be reaching out to you directly to discuss your experience in detail and determine the best path forward.
  We appreciate your patience and the opportunity to make this right.
  

  Sincerely,

  Blue Nile

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** owns the Blue Nile *************** and my complaint is with ************************* per Blue Nile policy I returned aa ring I purchased for $5780.80 on May 5, 2025. On May 15, 2025 I was approved for a refund to be credited to my credit card. As of today June 2, 2025 no refund has been issued.I contacted Blue Nile customer service and they checked into delay and said "due to a system portal problem my refund can not be processed".It has been three weeks and refund issue not resolved. Speaking to customer service I am not an isolated problem and others have also complained.

  

  Business Response

  Date: 06/10/2025

  Dear *******,

  We sincerely apologize for the delay in processing your refund and for the inconvenience this has caused. We understand how frustrating this experience must have been, especially given the amount and timing of your return.
  Due to an unexpected system issue, some refundsincluding yourswere unfortunately delayed. We deeply regret that you were impacted by this and acknowledge that this is not the level of service you expected, nor the standard we strive to provide.
  We are pleased to confirm that your refund of $5,780.80 was successfully processed and returned to your credit card on June 5, 2025. Please allow a few business days for your financial institution to reflect the funds in your account.
  Again, we are very sorry for the delay and thank you for your patience while we resolved the issue. If you have any further questions or need additional assistance, please dont hesitate to reach out to us directly.
  Sincerely,
  Customer Experience Team

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23410058
  
  I am rejecting this response because: 

  I do accept this response and have received the refund but..... in addition Blue Nile has agreed to refund me an additional 213$ for the inconvience and possible interest fees.

  Once I also receive the additional $213 refund I will be happy to close out this case.
  
  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 06/14/2025

  Since your last email Blue Nile has completed all refunds. 

   

  I would like to report this case resolved and have it closed.

  My case ID # is ********

   

  Thank you for your assistance in resolving this matter.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, I purchased a plain platinum wedding band from Blue Nile for my husband. At the time of purchase, I verified that the ring qualified for Blue Niles "Free Resizing for One Year" policy, which is advertised prominently on their website. The policy states that resizing is available for rings that can be resized and does not explicitly exclude platinum rings or plain designs.Within their 1 year policy and after my husband lost weight and needed a smaller size, I contacted Blue Nile to request a resize. I was surprised and disappointed when I was told they could not resize the ring and that my only option was to purchase a new one. No technical explanation was offered, despite the fact that plain platinum bands are commonly resized by professional jewelers.This contradicts Blue Niles own marketing. Their use of vague phrasing only for rings that can be resized masks a significant restriction that they do not disclose clearly: they apparently consider most platinum rings to be unresizable, regardless of whether that is technically or commonly true.This policy is misleading to the point of being deceptive. Blue Nile markets platinum rings prominently and encourages confidence with the promise of a one-year resizing benefit. However, they do not make it clear at checkout or in their documentation that many such rings, including mine, are excluded from this ********** compare, ***** ***** a direct competitor offers free resizing on nearly identical plain platinum rings.I am seeking resolution in the form of a complimentary resizing or replacement at no additional cost, in line with the expectations set by Blue Niles advertised policy at the time of sale.

  

  Business Response

  Date: 06/09/2025

  Dear ******,
  Thank you for reaching out and sharing your experience. Im truly sorry for the frustration and disappointment this situation has caused especially when it comes to something as meaningful as a wedding band.
  We understand how important it is for our customers to have confidence in the services we promise, and I apologize for any confusion caused by the way our resizing policy was communicated. While its true that not all rings can be resized due to design or material limitations, we recognize that this should be stated more clearly especially in cases like yours, where a plain platinum band would commonly be considered resizable.
  Please know that we are actively reviewing how we communicate these limitations and restrictions to ensure better clarity going forward.
  In the meantime, wed like the opportunity to work toward a resolution. A member of our team will be reaching out to you directly to assist and explore the best possible solution for your situation whether that includes resizing options or an alternative resolution that meets your expectations.
  We appreciate your patience and the opportunity to make this right.
  Warm regards,
  *********************************start="1322" data-end="1325"> Blue Nile

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/12/2024 - Purchased an Engagement Ring from Blue Nile for $5,158.73 The diamond has since came loose in the setting two times within 12 months and been sent back to Blue Nile for repair. The second time it was returned on 03/06/2025. Blue Nile has indicated that the issue is with the ring setting itself and the entire setting needs to be replaced. The prongs are not suitable enough to hold the diamond. However, their website states the setting works best set with anything from .02 to 8 carats. This ring is 1.69 carats. Their website also states that it has a lifetime product warranty. The have offered three options - remake the original design, repair the original setting, choose a new setting or return the ring as is. If the setting is the issue, then the only feasible solution is to replace the setting. They have stated they could give me "material value" for the original setting. However it is being returned to the New York office for assessment. I have been working for a resolution to this problem for two months now without any solution. I have spoked to at least 5 different representatives. I have left voicemails to which no one has called me back. I have been promised call backs that I have never received. I have been told that I cannot talk to any repair specialists who has actually seen my ring as they are not customer facing. I have been told I cannot be transferred to am manager when on the phone. this company is terrible at customer service. ********************** has had my wife's ring for two months and still cannot give me even a material value on the ring. I know what I paid for the ring, and with a lifetime warranty for an issue that is clearly a manufacturer issue I would like a full refund. Contacting someone who can give me any answers at Blue Nile is a terribly frustrating process.

  

  Business Response

  Date: 05/07/2025

  Dear ****, 

  We are very sorry to hear about your experience and sincerely apologize for the frustration and delays you've encountered. We understand how meaningful your engagement ring is and how difficult this process has been. You're absolutely rightit should not have taken this long to resolve.

  After reviewing your case, we agree that a replacement setting is likely the most appropriate path forward. We are committed to making this right and ensuring your ring is not only beautiful but secure and wearable for a lifetime, as intended. A member of our team will be reaching out to you directly to walk you through the next steps. We will present options including replacing the setting entirely at no cost to you. If you prefer a different style or design, we will work with you to find the best fit. Additionally, we are expediting the final assessment so we can move forward quickly.

  We understand your concerns about communication, and we apologize for the lack of timely updates and follow-through. Your feedback is being taken seriously and shared with leadership to improve our service moving forward. Again, we are truly sorry for the inconvenience and will do everything we can to make this right. Thank you for your patience, and for giving us the opportunity to address this matter properly.

  Sincerely,

  ****** *********

   

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. ********************** has offered a replacement setting of equal value to the original. At this time the order has been submitted, but not shipped. Although I have not received the replacement yet, that will take 3 weeks, I shall assume that they will follow through with the resolution. Despite the way this incident was handled and Blue Nile's lack of support until the Better Business Bureau got involved I am accepting this response. The time and effort that it took, to ultimately get to the same point that was discussed with Blue Nile support months ago is unacceptable for any business, let alone one as large as Blue Nile. There business model and customer support model are both very flawed. This situation could have been handled and resolved much differently with less effort from both myself and Blue Nile. Thank you to the Better Business Bureau for assisting me with this complaint. 

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  YOU TAKE THE MONEY IN SECONDS, WHAT TAKES 3-4 WEEKS TO ISSUE REFUND? YOU GAIN INTEREST ON MY MONEY INSTEAD OF ME. I WILL NEVER DO BUSINESS WITH YOU AGAIN! From: Diamond Expert - Blue Nile <****************************************>Sent: Tuesday, May 6, 2025 9:04 PM To: ******************** <********************>Subject: Re: Your Blue Nile Inquiry Hello *******,Thank you for contacting Blue Nile. I hope this message finds you well. My name is *****, diamond and jewelry expert here at Blue Nile. ?I can understand your frustration. Let me help to guide you toward our process and how long it may take. Rest assured our team is actively working to refund you your money. Your item has been received and inspected and accepted for a refund on 4/30. As ***** has previously stated, and the email in regards to the return timeframe states, we generally need approximately 3-4 weeks to issue the refund. You are within this timeframe. Once you are refunded, you will receive an email with the expected 5-10 business days for your bank to release the funds. I hope this information is useful. ?From: ******* ****** <********************>Sent: Tuesday, May 6, 2025 11:25 AM To: **************************************** <****************************************>Subject: Fw: Your Blue Nile Inquiry...SO MUCH FOR TRACKING MY RETURN VIA YOUR WEBSIRT! Track Your Order Status NEW Your order has been received and is currently being reviewed by our **************** team.PRE-PRODUCTION Your order is ready for production, but is awaiting payment processing or diamond verification.PRODUCTION Your order is in production and is currently estimated to ship on 04-22-2025.QUALITY ASSURANCE Your item has been completed and is undergoing a detailed inspection prior to shipment.SHIPPED Your order was shipped DELIVERED Your order has been delivered.Sent: Tuesday, May 6, 2025 11:22 AM To: Diamond Expert - Blue Nile <****************************************>Subject: Re: Your Blue Nile Inquiry WHERE'S MY MONEY???

  

  Business Response

  Date: 06/04/2025

  Dear Mr. **************** you for your feedback. Were very sorry to hear that your experience with Blue Nile did not meet your expectations.
  We understand how frustrating delays in receiving a refund can beespecially when payment is processed so quickly. While your refund was processed within our stated timeframe following the return and inspection of your item, we recognize that this feels too long and causes unnecessary inconvenience. Your refund has now been issued, and you should either have already received it or will shortly, depending on your banks processing timeline.
  Please know that your concerns have been heard. We take all customer feedback seriously and are continuously reviewing our processes to provide a faster, more seamless experience.
  Thank you again for bringing this to our attention. We're truly sorry your experience was less than ideal and appreciate the opportunity to make it right.
  Sincerely,
  Blue Nile Customer Experience Team

  Customer Answer

  Date: 06/05/2025

   
  

  RESOLVED

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an unclaimed property notice from Blue Nile in July 2023, and promptly responded to the notice prior to the stated August 2023 deadline, including an updated address. I did not receive received payment for the unclaimed property, nor was the property ever remitted to the State of Iowa. I moved from the address I provided in August 2024, but have mail forwarding set up/In January 2025, I sent an email to the Blue Nile employee shown on the notice inquiring about the payment status and providing my current address. The employee responded noting he would investigate, but never received further reply. It has been over 90 days since that contact, and over 18 months since the initial notice, and Blue Nile has remained noncompliant with unclaimed property regulations by not issuing the funds to me.

  

  Business Response

  Date: 04/22/2025

  Thank you for bringing this matter to our attention.
  We are actively looking into your concerns and sincerely apologize for any delay or inconvenience you have experienced. To ensure we are able to resolve this as quickly as possible, could you please confirm the address to which you originally requested the check be sent?
  Once we have this information, we can continue our investigation and provide an appropriate resolution.
  Thank you again for your patience, and we look forward to resolving this matter promptly.

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23222593
  
  I am rejecting this response because:

  The business asked me a question in their response, and this is the only method I could find to respond to their question. The business requested that I provide the address to which I originally requested the check be sent, and that address is ************************************* - this information is shown in the attached unclaimed property letter I provided with my original complaint.
  
  Sincerely,
  
  ********* Gaffneypeden ******

  

  Business Response

  Date: 05/07/2025

  Thank you for confirming the address.
  We sincerely apologize for the inconvenience and delay you've experienced. We are processing a new check to be issued and sent to the address you provided:
  **************************************
  Please allow up to 15 business days for delivery. If you have any further questions or do not receive the check within that timeframe, feel free to reach out and well be happy to assist.
  

  Thank you again for your patience,

  Blue Nile Customer Service

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23222593
  
  I am rejecting this response because:
  

  The business requested that I provide the ORIGINAL address where the unclaimed property check was to be sent so they could research my claim. I provided them with that address, but now they have responded that they will send a check to that address. I stated in my complaint that I have moved since that original correspondence nearly two years ago and the check should be sent to my new address, which I provided in my complaint.

  The check should be sent to ********************************************** 

  
  Sincerely,
  
  ********* Gaffneypeden ******

  

  Business Response

  Date: 05/13/2025

  Thank you. We have updated to the new address. 

  Please let us know if you have any further questions. 

  Sincerely, 

  Blue Nile Customer Care

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* Gaffneypeden ******

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a $1982.75 "Flawless D platinum" diamond ring from them and I was told by 2 separate places that my diamond is actually a moissoinite.

  

  Business Response

  Date: 03/20/2025

  Dear *******,
  Thank you for bringing this to our attention. At Blue Nile, we take quality and authenticity very seriously, and we want to ensure that you feel fully confident in your purchase.
  We do not carry moissanite in our inventory, so there is no possibility of your diamond being switched for one. However, we completely understand your concerns and would be happy to review your ring to provide clarity and peace of mind. We can facilitate a return for inspection at your convenience, and a member of our team will be reaching out shortly to assist you with the next steps.
  Please dont hesitate to reach out if you have any further questions. We appreciate the opportunity to make this right for you.
  

  Best regards,

  Blue Nile Customer Service

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this ring for my husband to give to me for Christmas. I paid $928.60. It has only been worn 5-6 times. I noticed a clicking sound, and I could see that the amethyst was loose and moving around. I took it to a jeweler today, and there are several problems: The prongs are bent in strange directions. The stone measures 7x8.5, not 7x9 as promised. The girdle of the stone is uneven all the way around. Between that and the incorrect stone size, it appears that that is why the stone is loose in the setting.I left it at the jeweler to have the stone reset for $150. You may tell me that I should have sent it back to you for repair, but my past experiences with your repair services have been abysmal, so I wasn't going to do that again. This problem all started with Blue Nile setting a stone of the wrong size with a very uneven girdle in a setting made for a 7x9 stone. When I looked at it closely once it was clear the stone was loose in the setting, it was clearly not set properly, and it was inevitable that these problems would show up.I have experience similar situations with Blue Nile in the past. It appears that you don't mind sending defective product to a customer if they are paying a discounted price.Based on past negative experiences, I very much doubt that you will do anything to make this situation right. But I'm asking you to, nonetheless. You should reimburse me for the $150 that I'm paying to have your defectively set stone properly set.Please do the right thing. It is so discouraging to discover that I've been sold defective merchandise as new.Let me know either way. ***** *******

  

  Business Response

  Date: 03/20/2025

  Dear *****,
  Thank you for reaching out and sharing your concerns. We understand how frustrating this experience has been for you, and we sincerely regret any disappointment caused.

  I want to assure you that a member of our team has already reached out and is actively working with you toward a resolution. We appreciate your patience as we work through this and remain committed to addressing your concerns.

  Please let them know if you have any additional questions. 

  Best regards,

  Blue Nile Customer Service

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23037285
  
  I am rejecting this response because:  ***** from Blue Nile reached out, but despite numerous messages back and forth, no resolution has been reached.  I will be thrilled to close this complaint when Blue Nile follow through on an actual resolution.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 04/02/2025

  Hello *****, 

  I see that you are working with a supervisor on a resolution and a refund is being processed for $125.

  Please let us know if you have any questions. 

  Sincerely, 

  ****** *********

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They offered me a resolution which required my providing them receipts.  I then asked 3 times how best to get the receipts to them.  I never received an answer.  Then, after changing their demands several more times, they offered the lower settlement amount, which I accepted, at which point BN completely stopped communicating with me.  I received a **** credit about a week later, with no explanation and no communication.  BN customer service is poor, with very low standards, and frankly rather bizarre.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase (order #: **********) on 2/14, 2025. My purchase was declined and I was told to make the same purchase again on line. However, if I make a new purchase, the original discount would not work and thus, the **** cost will go up.I did call my credit company and I was told my card worked just fine. Also, I was traveling after I made that purchase which made things difficult for me to follow up with Bluenile. I request that Bluenile re-active my original purchase with the same discounts so I can proceed and complete this purchase. I am open to use another credit card if the previous one does not work for blue nile.Thanks,*****

  

  Business Response

  Date: 02/20/2025

  Dear *****,
  
  Thank you for reaching out to us regarding your order. We understand the inconvenience this situation has caused, and we appreciate your patience.
  
  We are happy to honor the original promotion for your purchase. We have responded to your email and sent you a new order confirmation along with a payment link to complete your purchase. If you encounter any payment issues, we recommend using an alternate credit card to complete the transaction.
  
  Please let us know if you need any further assistance, and well be happy to help.
  
  Best regards,

  Blue Nile Customer Service

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a size 6 platinum band wedding ring on May 6, 2024. On August 28, 2024, I called Blue Nile because my ring was too tight. They asked me to send in the ring and they will resize it from a 6 to 6.5. I waited to go into the Blue Nile store in ******* to try on the 6.5. The salesperson sized my ring and said it was not quite a 6. Since my engagement which is a 6 fits fine, he suggested that he would send in the ring and ask them to actually resize it to a 6 because the ring I received was a bit shy of size 6. He let me know 6.5 would be too big. I hold him there was an order from when I called in and he said that wouldn't be a problem. It most definitely was. I have been receiving multiple emails asking me to pay 50$ for a resize because their system cannot handle the two resize orders. They emailed asking me to call in and explain what size ring I wanted so I did so and explained the whole thing to her. At one point another agent said that my ring was send back but no one could find it. It has now been over two months since I sent it the ring and I have called countless times and emailed with customer service with no resolution. They say the ring is already a 6 so they can't resize it to a 6. The agent suggested that he could ask if they could resize the ring to a 6.25 but after that they have stopped contacting me altogether. I asked them to escalate my issue. They have a ***** hr response time. But it's been two weeks and even after calling 2x, no one will contact me about my ring. They will not release my ring or refund me.

  Customer Answer

  Date: 02/07/2025

  Since I wrote this email, Blue Nile has responded by sending me a refund so we can now consider this issue resolved.  Thank you so much!

  

  Business Response

  Date: 02/07/2025

  Dear Angel, 

  Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and inconvenience this has caused you.

  A member of our team will be reaching out to you today to personally address your concerns and work toward a resolution as quickly as possible. We appreciate your patience and the opportunity to make this right.

  If there is anything else you'd like to share in the meantime, please let us know.

  Best ********************************************************* Team