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Find a Location

Susan's Green Cleaning LLC has 1 locations, listed below.

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    Business ProfileforSusan's Green Cleaning LLC

    House Cleaning
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 23 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/25/2016

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Susan's Green Cleaning LLC offers Eco-Friendly Residential Cleaning services.

    Products & Services

    Cleaning Services

    Business Details

    Location of This Business
    17749 11th Ave NE, Shoreline, WA 98155-3712
    BBB File Opened:
    12/12/2014
    Years in Business:
    9
    Business Started:
    10/14/2014
    Business Incorporated:
    4/25/2015
    Accredited Since:
    1/25/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    40
    Business Management
    • Miss Susan Stocker, Member
    Contact Information

    Principal

    • Miss Susan Stocker, Member

    Customer Contact

    • Miss Susan Stocker, Member

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/26/2022

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I went online to fill out a quote form. They called me, they informed me the price would be double the first time. I scheduled an appointment and then decided later the price was too high and canceled in the time frame they told me without penalty. I then started receiving emails, texts and calls to reschedule which I ignored because I was not interested in rescheduling. There is no documentation I signed agreeing to payment to them. They have now sent me to collection for $660, the amount it would have cost for them to come clean the first time. Which they did not. They are attempting to charge me $660 for getting a quote, booking and appointment and then canceling in the. time frame they said I had to cancel and not be help responsible for the full fee. I first filled out the form Sat, Jun 18. I booked the appointment Mon, Jun 20. They have a "We have a 72 business hour cancellation / reschedule policy for recurring cleanings and a 14 day cancellation / reschedule policy for First Time, One Time, and Move Out/In Cleanings." I canceled on Wed, Jun 22 to cancel. that is well in advance of the 14 day cancelation policy f or first time cleaning. And then on July 1 they sent me an invoice for services rendered. (emails attached)
    Read More

    Customer Reviews

    23 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sharon L

    5 stars

    03/27/2023

    We have used Susan's Green Cleaning for several years and I recommend them highly, without reservation. Their technicians are professional, fastidious, and detail-oriented with cleaning. They are so consistent with the high quality of their work that I no longer bother to do walk-through inspections with them when the cleaning is finished. I feel like we set a high bar for performance when we began looking for a team to do our housecleaning, and I didn't have much hope that our needs would be met. To my delight, Susan's routinely exceeds our expectations. The quality of the work and the professionalism of the team are exemplary.

    Susan's Green Cleaning LLC Response

    04/07/2023

    Thank you so much!

    Local BBB

    BBB Great West + Pacific

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