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Business Profile

Event Ticket Sales

Brown Paper Tickets LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Brown Paper Tickets LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brown Paper Tickets LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 350 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A Propos LLC produced a show "Nos Annees Paralleles" in April/May 2023 and used Brown Paper Tickets for ticketing purposes. A total number of 144 tickets were sold through their services and Brown Paper Tickets, after its commission, owes A Propos LLC a total of $3888. This amount was supposed to be paid 10 business days after the show (May 2nd). Despite our multiple requests, we have not yet received any significant answer (only automated answers, one of them mentioning a "case number" of ******), nor been contacted by their staff. Your help to recover this amount would be greatly appreciated.

    • Initial Complaint

      Date:09/11/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a current board member of a small non profit ******************** in *********** ************* who used Brown Paper Tickets for an event in November of 2022. The event raised $4625 which has still not been paid out by BPT. They are unresponsive to our emails and there is no number to contact.

    • Initial Complaint

      Date:09/11/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are filing a complaint with events.com as they have not payed out for an event we had on May 20, 2023 with our performance company. We sold ~$4500 in tickets through their website brownpapertickets.com, which they acquired in October 2022. There is a lengthy history of BPT not paying for events, yet events.com has continued running the website and not paying customers. I believe they should either pay out the money owed or shut down the website until they can pay their bills.

    • Initial Complaint

      Date:09/11/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BrownPaperTickets online system was used to sell tickets and they have failed to pay the amount of money owed for a performance. Amount owed is $1325.00

    • Initial Complaint

      Date:09/10/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am with a roller derby sports team that has used brown paper tickets for our events for years. We held an event on May 13th, 2023 and have still not received payout. I have emailed support countless times, and there has been no response. My most recent support number is ******. I was told 10 days for payout, but is has been nearly four months now. Brown Paper Tickets owes us $1890 dollars and still isn't responding.

    • Initial Complaint

      Date:09/09/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our organization, Big Psych, used this ticketing platform to sell tickets to a symposium we hosted last month in ***********, *********. They agreed to payout the ticket sales within 10 business days of the event. The tickets sales totaled over $5300, and they have not paid this out and have not responded to multiple email requests demanding payment. Upon further review of this ticketing platform, they consistently do this and only pay out when threatened with legal action.

    • Initial Complaint

      Date:09/08/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My non-profit choral group - ******************* (in ********, **) - used Brown Paper Tickets to process ticket sales for our concerts. Our final concert, which was June 4, 2023, sold $1000 worth of tickets via Brown Paper Tickets and they have never paid us. Their website says that the "customer service" line has been disconnected and they have never answered multiple emails. We are not a wealthy organization and $1000 is not an insignificant amount of money to us. Please help!!!

    • Initial Complaint

      Date:09/06/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I, as treasurer, am filing a complaint on behalf of Gem City Roller Derby (****) against Brown Paper Tickets (BPT). **** utilized BPT ticketing site and has not received money for sales for the below four occasions, totaling $5,611, after their 3.3% fee we would expect to receive $5,425.85. 4/29/23: $4,215 2/2/23: $90 11/22/22: $146 5/21/22: $1,160 On the attached you will note we have *********** thru this site prior to this events, the last funds received for said sites was $2,304 on 5/11/2022 which was payment for events on 4/16/2022 & 12/19/2021.

    • Initial Complaint

      Date:09/06/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had used BPT pre-covid, and never had an issue. I heard about all their lack of payment issues during covid, but had since heard that it was again safe to use them. Hearing they had been bought by ****** also gave me some confidence. Their website confidently promises payment within 10 days. My event closed on April 24, 2023 and I have received no money. There is no working telephone line for them, and my repeated emails have been met with a stock reply, but no action.

    • Initial Complaint

      Date:09/05/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our non-profit *************************** at ************************) set up a fundraising event with BrownPaperTickets.com for a benefit dinner on 4/1/23, which brought in $1860 in ticket sales. The money was paid to BrownPaperTickets (in addition to the ticket fees they charged) but we have not received any of it (despite their business claim to send within 10 business days of the event to send "the full face value of tickets sold through our credit card processor".My first contact with the company (4/25/23) was via their support email to inquire about the outstanding event payment. The response I received informed me that the Financial Settings were not complete and gave instructions on how to make to complete the information for their Direct Deposit. I completed the financial settings per their instructions and followed up to ask if the payment would be sent automatically via ACH or if I needed to do anything to request that payment be processed. I received no response. Case ID #****** I followed up on 5/2/23, received an automatic reply but nothing else. Case ID ****** I emailed again on 8/12/23, received automatic reply but no answer. Case ID ****** Fourth attempt on 8/30/23, only an automated response confirming they received my email. Case ID ****** Last email on 9/5/23, five months after our event, responding to the initial automatic response in April.We've received none of the money BPT collected for our non-profits benefit dinner, no actual responses to any emails, phone support is down. I tried contacting Events.com which had purportedly bought BrownPaperTickets, but they also are not offering phone support.BrownPaperTickets collected money for our event and has not released it. This seems to be an ongoing patterns from other reports I am now reading, at the expense of small non-profits around the country. All we want is the money that our donors paid us through BrownPaperTickets.Thank you for your help!

    Brown Paper Tickets LLC is NOT a BBB Accredited Business.

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