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Business Profile

Ecommerce

Amazon.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    Customer Review Ratings

    1.13

    Average of 4,714 Customer Reviews

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    Review Details

    • Wendy H

      Date: 05/31/2025

      Im officially done with Amazon. Deliver to the wrong address twice and customer service wants to argue about refunding me. I canceled my prime will no longer use them.

    • Lee P

      Date: 05/30/2025

      I called and canceled a shirt when it was overdue. I was told shirt was canceled by first ******** service representative. I never saw refund so I called again. I was told that since it was shipping shortly it couldn't be canceled. Shirt arrived a week later and didn't ship until 4 days after I called. I never received my refund and ended up with shirt anyway after it being canceled from what they tell me. I canceled myself multiple times and got a message from Amazon that due to shirt shipping shortly that they couldn't refund. I called a third time. I have since canceled membership.

    • Holly F

      Date: 05/30/2025

      Amazon has been charging my card for 6months for a subscription to someone elses account I called talked to a customer service provider she claimed to have taken my card off the account. After a few months I checked my checking account and was still being charged called customer service again and talked to a customer ******************** provider she claimed they did not have permission to take a card off of someone elses account and told me to just get a new card and report fraud to my bank for all the charges and Amazon would not refund me for any of the charges made to my card and complete ignored the fact that I was told my card was removed from one of their own customer service providers

    • John A

      Date: 05/30/2025

      I ordered a product from Amazon on May 26th, 2025, with them stating that delivery will be made on May 28th, 2025. On May 30th, 2025, the product still has not been delivered. I asked where my order was and they only asked if I wanted a refund. Clearly they are hiding the fact they cannot do their jobs. I requested a refund and they said 3 - 5 business days. They took my money in one day, they can give it back in one day! Of all the refunds they must do, that adds up to a lot of interest they get in 3 - 5 business days! This information will to go to the ******************* for an audit!

    • Michael M

      Date: 05/30/2025

      Amazon never delivered an item I ordered, I was offered a refund and it has yet to arrive months later. Will not support this business again.

    • Alphonso M

      Date: 05/30/2025

      I purchased a HP laptop from Top Prime Services. Another arm of Amazon. The 18th April 2025, ****** cents was deducted from my bank account. By ********************** records they show package delivered on 4/29. That was due to identity theft according to Amazon.I was informed that my laptop was delivered to someone in ********. I was told that within 3 days my order would be resent with an email confirming shipment. That May 21st. I have not received refund, nor laptop. I spent time speaking with the Fraud unit. Amazon uses many ways to rip off the public with no consequences.

    • Bonnie L

      Date: 05/30/2025

      Amazon overcharged, charged for shipping when supposed to be free shipping, and charged my account after I cancelled my order. Buyer beware!

    • Thomas N

      Date: 05/30/2025

      When Amazon changes shipping date on you,this is bait and switch,and false advertisement,and when done to elderly,it's elderly abuse.time to call kettle black and class action law suit from American people,against amazon.crmes listed above are felonies,Amazon does to customers daily.
      Amazon can't change a deal after you pay,changing shipping is changing deal without you're permission, therefore this is false advertisement and bait and switch,felonies

    • cindy z

      Date: 05/30/2025

      I bought an Amazon gift card for a friend. After using the gift card, my friend's account was inexplicably closed. I submitted evidence, but they still closed my friend's account. It's really annoying.

    • Edson D

      Date: 05/29/2025

      Edson D

      Date: 05/29/2025

      On May 26, 2023, I provided my daughter with $1,500 in Amazon Gift Cards (six cards of $250 each) to purchase a MacBook Air and AppleCare through her newly opened Amazon Student Prime account. After placing the order (Order Number: *****), Amazon canceled it, requested government-issued ID for verification, and stated they would review her account within three business days. Despite providing the requested documentation, the issue persisted. On May 27, her Prime account was reinstated, and a representative assured us the account was legitimate. However, after placing a second order on May 29 (Order Number: *****), Amazon again requested ID verification. **************** provided conflicting explanations, including claims of gift card processing issues, and failed to resolve the matter despite escalating it to a supervisor. The supervisor offered no justification for the contradictory information, imposed unreasonable delays, and could not guarantee the issue would not recur, leaving us frustrated and without resolution.Key Issues 1.Improper Withholding of Funds: Amazon is holding $1,500 in gift card balances without providing a clear resolution or justification for the repeated cancellations.2.**************** representatives have provided conflicting explanations regarding the issue.3.Lack of Transparency: Amazon has failed to provide case numbers or any means for us to track the progress of the resolution. This lack of transparency has left us unable to follow up effectively.4.Unreasonable Delays: Amazon has imposed arbitrary waiting periods (initially three business days, later reduced to 24 hours) without any guarantee that the issue will be resolved or prevented from recurring.5.Violation of Consumer Rights: Amazons handling of this matter demonstrates a lack of respect for us as consumers, particularly given that the funds in question are tied to gift cards that were purchased in good faith.

      Edson D

      Date: 06/02/2025

      As of today, June 2, 2023, my daughter's account remains in limbo, and the funds tied to the gift cards are inaccessible. This situation has caused significant frustration and inconvenience, and Amazon's handling of this matter demonstrates a lack of respect for us as consumers.I urge Amazon to take immediate action to resolve this issue by either clearing my daughter's account and allowing her to use the gift card balances or refunding the full amount of $1,500. It is unacceptable for this matter to remain unresolved for such an extended period, and I request a prompt resolution to restore our confidence in Amazon as a retailer.

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