Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,665 total complaints in the last 3 years.
- 22,031 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/19/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is *********************, an Amazon seller, and I own the Amazon Store ******************************* (Email: *********************** Our listings (ASIN B0012XYIM0) were suspended due to alleged counterfeit complaints. The products sold under ASIN B0012XYIM0 were purchased from the owner of the ***** brand.? Since the suspension of ***************, we have provided all the information and documentation required to reinstate the listing such as a plan of action and invoices. We have reached out to the complainant for a retraction for *************** (Complaint ID: **********.?? We have tried reaching out to the complainant through emails and phone calls, however, he has not responded to us. We have been unsuccessful in obtaining a retraction for Complaint ID: ********* due to the unwillingness of the complainant to respond to us.? The complaint was filed with malicious intent as the complainant is not the rights owner of the brand *****. Unfortunately, Seller Performance has consistently denied our appeals. I am filing this complaint because Amazon is not providing a reasonable course of action to remedy this issue through the appropriate internal channels.Business Response
Date: 07/23/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7/23/2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:07/19/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon.com has locked my account. I have tried to get it unlocked. They send the information to an old phone number that a hacker may have access to. I have bought thousands of books and videos. I want those books and videos. They need to unlock my account so I can access those.Business Response
Date: 08/25/2022
Hello ********,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the issue you had with your account.
I hope our account specialists have unlocked your account and helped you access the videos and books you have purchased.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
http://www.amazon.com.Initial Complaint
Date:07/19/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered the new beats earbuds like two months ago, received an empty box nothing inside, contacted Amazon and they took forever to investagate and said that there's nothing they can do, I paid for said item through their partnership company Klarna and they are trying to make me pay over $200 for an item I did not receive. I'm not paying any intrest on the item either which they are saying I have to pay as well. I need this resolved I've waited so long for this to get solved and instead of them investagating and finding a solution they just expect me to be okay with it. I'm not paying it, period.Business Response
Date: 07/22/2022
Hello Ms.Bethanie,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We're sorry for the inconvenience you've had.
We were unable to find and account with the email ID you've provided. We can provide information or take action only when the request comes from the email ID associated with the account. We request you to write us back from the email ID of your account and the order ID for us to look into this further.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,
Abhishek
Amazon.com
http://www.amazon.comInitial Complaint
Date:07/19/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon order 112-6523261-8462659 - Order total $849.11 (1 item). This package was supposed to be delivered with a DJI Mavic Air 2 Drone and instead I received an Invisible Shield Screen Protector. Upon contacting Amazon they requested I filed a police report and they would provide me a refund. This package was delivered around 11:43 AM on Saturday morning by Amazon Logistics at ******************************************************************. Upon receiving the item and opening the package I discovered that the wrong item was within the box. Amazon asked me to attach this text script from their email to help.I contacted the Charleston ************************ at number **********. They advised that they cant file a police report because they believe Amazon shipped and delivered the wrong item. They advised me that they have documented all of this information under the case number ************ and the officers name was Zanze. He said if there were any questions then he cant be contacted. Thank you for your help.Business Response
Date: 08/02/2022
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We're sorry for the inconvenience you've had with the refund for the return of item from the order #*****************.
As informed by our specialist team, the item we've received is incorrect. If you've recently returned the original item, please wait for the return to be processed. It can take up to 30 days for the item to be processed by our return centre.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,
Abhishek
Amazon.com
http://www.amazon.comInitial Complaint
Date:07/19/2022
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received ORDER # ***-5266617-3173839 about 15 minutes ago, and immediately realized something was wrong. This order was for two bottles of shampoo. One item was VERY clearly used. There is dried product in the dispenser head and there is also about an inch of product missing. This is a health safety issue. A company should NEVER send out used personal care or consumable items that have been returned unsealed! They could be tampered with or be otherwise unhygienic. This is a danger, and it is not acceptable as a practice.Business Response
Date: 07/22/2022
Hello,
I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint. I'm sorry to hear about the trouble you had with your order.
We've forwarded the issue to the concerned department for investigation internally.
Upon checking the order #***-5266617-3173839 I see that a refund of $29.62 has been issued to the original payment method on Tuesday, July 19, 2022.
Refunds typically gets processed within 3-5 business days.
You can view details of the completed refund on your Amazon.com account:
http://www.amazon.com/gp/css/summary/edit.html?orderID=***-5266617-3173839
I hope this information helps. We look forward to seeing you again soon.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Harasankar.M
Amazon.com
http://www.amazon.comCustomer Answer
Date: 07/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as Amazon looks into the issue and I have been refunded for that purchase, I have no further qualms.
Sincerely,
*****************************Initial Complaint
Date:07/19/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is regarding the following order :Order date Jul 12, 2022 Order #***-9631194-9566607 Order total $83.74 (1 item)This is my second complaint regarding the same issue but a different item. The *** tracking number on this return is 1ZT39T369019090850 and it shows it was received on Monday July 18, 2022. I spoke to ****** on Amazon chat and he is refusing to issue a refund. This is completely ridiculous. The item was returned in its original condition and packaging and I have date and time stamped photos proving this. I should not have to beg for my refund on my returns.Business Response
Date: 07/22/2022
Hello Ms ************* style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: *****px; background-color: rgb(255, 255, 255);">I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We understand your concerns regarding the refund for the return of order #***-9631194-9566607 and we're sorry for any inconvenience you've had.
Once the item is received it can take up to 14 days for the item to processed, occasionally it takes 30 days. However, in this case I've made an exception and issued a refund of $83.74 to the original payment method. The payment will reflect in the statement in 3-5 business days.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,
Abhishek
Amazon.com
http://www.amazon.comInitial Complaint
Date:07/19/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I put my purchase on a payment plan. Last month they charged me two payments of ***** on the same day. I tried to fight that but let it go because I would get done paying faster. So July 13 was supposed to be my last payment. They sent me an email stating it was. Then on July 18th they charged me again and sent the same letter. I called July 18 and **** with customer service said it was an oversight. She said the charge would fall off. Today I look at my bank account and the charge was put through! I called customer service again and this time they told me the first charge was declined. I said it wasnt it went through on July 13th for *****. I have the proof I told them. They insisted that it was declined. So they wouldnt do anything. It was like she was reading from a script. Anyway, I have the proof both charges went through and were not declined.Business Response
Date: 07/22/2022
Hello Jemelle,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the multiple authorizations you have seen on the card.
I understand your frustration in this case. Unfortunately these are only authorizations. They will automatically fall as per the bank policies. These funds are not transferred to Amazon.
I would request you to please contact the bank so that they can help you with the authorizations.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
http://www.amazon.comCustomer Answer
Date: 07/30/2022
Complaint: 17588956
I am rejecting this response because:
The charges went through! The money was not returned to my account! I have filed with the bank. I will not be purchasing from Amazon anymore and I will write my reviews!
Sincerely,
***************************Initial Complaint
Date:07/19/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I have kind of a mess of an issue that has been already partially resolved by a recent bbb complaint I submitted. The resolution I received was that my original amazon account, ****************** was reinstated. Thank you for that it was very much appreciated.I was hoping someone could take a look at my wider case as well. I now believe my problems occurred due to me purchasing gift cards and/or to my use of a vpn. For a long time I didnt know what could be causing it.When my initial account was closed I was told I needed to create a new one. I already had a prime membership on my first account but since my new account now wasnt a prime member I purchased it a 2nd time, paying the full annual subscription fee.Eventually my new account got closed due to the same unauthorized access problem as the first. There was in reality no unauthorized access on any of my accounts and all charges were my own.I had to create yet another and purchase prime yet again, and it ended up having the same issue. I have purchased prime 4 or 5 times in the past year and paid full annual *********************** ******************** ******************** ******************** ****************** and ************************************** were all my accounts most of which had a full year of prime purchased.Now that I know the issue and that my original account has been reinstated, could I have prime transferred to my reinstated account and/or be refunded for my unused inaccessible memberships? Its been a huge mess but I think its finally looking good after getting my account back. I just would like to clean it all up - also so the existence of all these accounts doesnt end up causing me other problems with amazon down the road.Thank you!Business Response
Date: 07/24/2022
Hello *******,
I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I see your concern on the unused Prime Subscription term and benefits when the account was on hold. I have reviewed the options available to see what were the accounts which were eligible as well as the amount which could be refunded in your case. Only three accounts had Prime on them, and only one was eligible for a refund.
After carefully checking options, we were to issue a refund of $ ***** to the card used on the account linked to the email you wrote us from. You should see the refund in the next 3-5 business days.
I hope this helps.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
Regards,
Raman R.
Amazon.com
http://www.amazon.comInitial Complaint
Date:07/19/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered from Amazon and package was delivered to wrong addresses. Picture taken by Amazon clearly shows a different address package was left at. Amazon asked me did I want a replacement or refund I stated a replacement. The replacement was photographed and delivered AGAIN to wrong address. Amazon the.emailed me that they would process a refund, but 2 hours later closed my account in which refunds are not processed on closed accounts. I call and because accounts are closed Amazon will not and claim they cannot give me any information on a closed account. I feel they bullied me out of my refund and harassed me through emails and closing, reopening and then closing my account again for misuse when once it was reopened I didnt order anything to misuse and they refuse to process my refund of $138.60. I have email communication stating the refund was processed in June 2022. Im more so concerned of the closing of my account because I have Firestick and Echo devices that only work on the Amazon application and now they are useless. This customer treatment is so unfair. I ask for your help in this matter I can submit any evidence that is needed. I have screenshots of the pictures of where the packages were left and they were not my address. I also have emails from Amazon also. Now that I e mentioned I will be contacting BBB for help they wont give me my refund nor communicate with me. Amazon has taken no accountability for their driver/delivers mistakes of delivering to wrong address.Business Response
Date: 07/26/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 26 July, 2022 confirming account reinstatement.
Sincerely,
Sophie
Amazon.comInitial Complaint
Date:07/19/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3 items were purchased on 5/2/22 unfortunately the method of payment accidentally used was a closed bank account and the billing address chosen was the wrong one. I was emailed to contact TRS Recovery to resolve this situation. I paid for one of the items ***** the other two identical items ****** were returned to Amazon on 5/24/22. For some reason in my dispute with TRS Rec, Amazon stated they did not receive the returned items. In my acct they show returned, calling CS supervisors can see it was returned. Ultimately I probably called ***** times to get an Amazon Acct Specialist to see these items returned to no avail. So I PAID ****** plus ***** in fees to clear this with TRS Recovery so my acct would not be on hold anymore. My acct is still on hold, I get generic emails from Amazon Acct Specialist to call TRS Recovery. Its a a circle of going nowhere. I paid ****** to TRS Recovery for items I RETURNED TO AMAZON. They say an account specialist will call me. Never happens and there is no way to contact them. I have all the receipts and screenshots of showing items paid for.Business Response
Date: 07/24/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 22 July, 2022 confirming account reinstatement.
Sincerely,
Amazon.com
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