Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,615 total complaints in the last 3 years.
21,953 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a set of door locks/handles that the manufacturer advertises as a lifetime guarantee, they broke after only one year and Amazon refuses to honor the manufacturer's warranty or put me in touch with the manufacturer. The manufacturer seems to have no valid address or contact info.
Business Response
Date: 10/11/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your Amazon order #***-8011395-4473017. Upon checking I see that the return window was expired on January 4, 2021, so we are unable to take any actions at this time.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

Here are the contact details of manufacturer: https://www.probrico.com/pages/conatact-us

Phone:**************

Email: ****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Complaint: 18184483

I am rejecting this response because:

it is not true to say that Amazon is unable to do anything. Amazon could contact the manufacturer if it wanted to but Does not want to even though it's wrong to sell low-quality Goods That conveniently fail as soon as the amazon return window closes. I have already tried contacting the manufacturer through both of those Avenues and Neither the email or the phone number works, Amazon could get ahold of the manufacturer and give me their valid contact information but it appears that they are refusing to do so. What is the company's address?

Sincerely,

***************************
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi BBB support team, My name is *********************************** and I'm CEO of IMEDA LLC. My business is ecommerce and this is complaint on Amazon. We have registered the trademark KUJOBUY by the program of Brand registry on Amazon - KUJOBUY is our supplier on all our inventory.Our Amazon seller account has been deactivated without any reason. After the investigation, we were informed that the seller account was suspended by the initiation of the Amazon ****** seller department. They were asking us to provide the invoices from our supplier for checking.I want to emphasize that we didn't have any sales on those products and any compliance also, they just deactivated our store and asked us to provide invoices on those 3 products, here is ID's: B0777R8H1K, ********************** After we provided requested invoices Amazon declined it and requested the invoices for 3 other product here is ID's: ************************************************ those products were sent to Amazon Warehouse, we are using the *** program for selling.So we are providing authentic invoices from our supplier KUJOBUY who are the official distributor and authorized reseller, and we have registered this brand to our account as a partner.From the notifications amazon indicates the reason for suspension as violation of Section 3 of Amazons Business Solutions Agreement.It's not true and we are selling only authorized products.We didn't have any complaints not from rightovner or from customers.In the answer of Amazon wrote that provided invoices cannot be verified. Amazon didn't contact with our supplier KUJOBUY.We are attaching supplier contact information and our invoices in this case OUR SUPPLIER: KUJOBUY Phone: ************ Email: **************** Site: www.kujobuy.com US Serial Number: ******** Please check this issue and help us to resolve it.Thank you.
Business Response
Date: 10/11/2022
Hello,

We have decided to reinstate this sellers account.

We sent an email to the seller informing them of this decision on October 11th 2022.

Sincerely,
Amazon.com
Initial Complaint
Date:10/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have attempted to try our very best to resolve this ongoing issue with both Amazon and **** We have spend countless hours communicating with Amazon reps and individuals claiming to be managers/supervisors to attempt to get this matter resolved. Last month, Amazon lost three of our packages, delivered a completely open and empty package, and sent us an obviously "used" item when we paid for it as "new". Following my complaint on this last item, the Amazon supervisor agreed that we could simply discard the used item with NO NEED TO RETURN IT due to the inconvenience and sent us a new one in its place. Amazon, however, neglected to CANCEL the return order, and *** came to our house and - without any verbal confirmation - took the first package they found on our front porch and mistook it for the return!!! A RETURN THAT SHOULD HAVE BEEN CANCELED!!! Additionally, the package they took was NOT even from Amazon! It was a completely separate package from another completely unrelated company!!! To date and after countless phone calls and Amazon chats (whereby both my wife and myself have been treated unprofessionally by reps that barely speak English), we STILL HAVE NOT RECEIVED this package back!! Amazon has carelessly treated this matter with an utter lack of urgency and consideration! It has now been weeks and we still have yet to receive our NON-AMAZON package! These experiences we've recently had with Amazon have been utterly deplorable! No amount of Amazon "gift cards" will suffice as we're not even certain we will continue to do any future business with Amazon given these recent experiences! We do not yet wish to file a police report listing this item as stolen from our front porch and/or take legal action, but if Amazon does not handle this matter with urgency, we feel we may not have any other recourse to get Amazon to act! This BBB complaint is our last attempt to gain resolution before taking any of these more drastic measures!
Business Response
Date: 10/25/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the disappointing experience with your order for WISEMAX Exercise Ball Chair.

I see that the initial *** pick up which was created before the replacement has already been canceled from our end. Unfortunately, *** did not acknowledge this cancellation immediately and they proceeded with the pick up.

I've escalated this to our returns team and they have noted on the order to stop processing this returned package and return it to the sender. As of now, there is no update from our returns center informing that they received or processed this return or they received different items in the returned package.

Unfortunately, there is no further action we could take in this case. You can reach out the *** regarding the status of the claim as there is claim already raised with ***.

https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1Z4718EE7810629282&requester=ST/trackdetails

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/26/2022

Complaint: 18184098

I am rejecting this because:
I have responded directly to this email from Amazon and also included the *** Customer Relations email and the investigation case number *** provided to me as well. To date, I have had both companies claiming the other is responsible for locating my non-Amazon package; however, it has yet to be returned to me. It has now been over a month since it was taken from my residence. I feel I have gone well above and beyond by emailing, calling, and chatting countless times with reps from each company - only to be stonewalled with accusations that the other company is responsible or that they are continuing to investigate. I have received these responses only after I making numerous inquiries. Most, if not all, have been one-directional and initiated by myself or my wife.
I am hopeful that having both parties included in the same email might help these two companies to finally collaborate and locate and return my package. To be honest, however, I have lost confidence that either will exert the required time and effort. It is very frustrating and disturbing to learn that such large companies like these dont seem to possess any efficient ways of tracking these things.
I eagerly await a response from either party on when my package will be doing and returned to me.
Sincerely,
*******************

Sincerely,

*************************
Initial Complaint
Date:10/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon audible charged $14.95 to an **************** serve card that was inactive for over 6 months. That $14.95 charge cost me a fine of $250 for **************** serve for using and making a charge for $14.95. I did not authorize Amazon or any company to charge anything on a card that was inactive and had a zero balance for over 6 solid months. Amazon just searched for a card on file that was not the default card in order to make their quota.
Business Response
Date: 10/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Audible charges. I'm sorry for the inconvenience caused.

I've checked on it and I can see the issue was already escalated to our team and they have sent an email on your registered email id on the audible account on Oct 8 with the details.

The team have requested to reply to that email with information prompted in the email regarding this issue. I request you to please review that email and share the requested information for further help. Once you reply them, they will get back to you within 2-3 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/15/2022

Complaint: 18184225

I am rejecting this response because: I have never received anything from Audible - email - phone call or text therefore this will be forwarded to my legal department to take the next steps.

Sincerely,

*********************************
Business Response
Date: 10/22/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Audible charges. I'm sorry for the inconvenience caused.

I've checked on it and I see our team have sent email on Oct 8 and received your response where you have mentioned about the BBB complaint you have filed and was willing for a lawsuit filing for this refund case. Please be assured, our team is willing to help you with all the possibilities on this issue and have sent another response (on 21st Oct) on your registered email id requesting to please share the details so that they will be able to look into it and help you further.

I request you to please share the requested information by replying to the email sent on Sat, Oct 8, 2022, 10:10 AM or to email sent on October 21, 2022.

I appreciate your cooperation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tuesday October 4 2022 I placed an order for an item that was an Amazon prime item and sold by third party but still sold thru Amazon. In the description it plainly says it's available for replacement!!!! Item was $666.00. And I can't get any help what so ever. Unbelievable. I got hung up on my last call. They need to plainly state this in the detail option.
Business Response
Date: 10/10/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you are referring to the ****** GROW Smart-8 LED Grow Lights Built-in Dimmer Timer LCD 5x5 ft 760 ***** Ehanced Red Full Cycle Tunable Veg/Flowering Spectrum High PPFD for Indo".

I'm sorry about the issue with the item. I've also reviewed the product description, I do not see any specific offer that says this item can definitely be replaced. I'm sorry about any misunderstanding.

Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. You can find that information here:

https://www.amazon.com/gp/help/customer/display.html?ref_=***************&nodeId=GYG97JCDCUNGURQJ&qid=1665460379838&sr=1-2

Unfortunately, the only option available is to return the item for a refund and reorder. I'm sorry about that.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18184125

I am rejecting this response because: it plainly says any 3rd party seller advertising amazon prime must go by Amazon's rules on customer refunds/ replacements. Also was sent a paper in the box from Amazon that's says contact Amazon for a replacement or refund if any issues with product.

Sincerely,

*****************************
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is really bad with returns. I have two orders with returned items that were sent back a while ago. Amazon will pretend it takes 7 days to get a refund. Then they will change it to 14 days. And then I am told to wait 30 days. I have emailed the *** and spoken with the executive team many times. But I am tired of having to always go to extreme measures to get a refund for items in their possession for a long time. Or they will pretend they are awaiting 3-4 weeks for a prime item and under 2-day shipping to arrive at their location. These are *** return labels. I haven't known *** to take a month to deliver a package. They are scamming customers with returns. My account is under ***************************. I have spoken about my concerns recently and was ignored. Something must be done to help shoppers.
Business Response
Date: 10/10/2022
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund for the item Milomdoi Designed for ******* ************* 3 5G Flexible TPU Screen Protector, [2 Pack Front and 2 Pack Inside] with 2 Pack Tempered Glass Camera Len.

I've checked and initiated a refund for the item to the gift card balance as this is the only refund option I had.

Hope this helped.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed numerous orders to Amazon during the month of May with instruction to leave packages on enclosed patio since I wouldn't be home. Upon my return I there was nothing on patio although it showed delivered. From what I was told the packages were left on door step which is different from notes on account. Clearly someone came and removed packages and I have been calling about issue since may ongoing and still haven't received $300 and something for products I paid for but didn't receive and Amazon still doesn't want to refund my money to me which is theft.
Business Response
Date: 10/10/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.co
Customer Answer
Date: 10/10/2022

Complaint: 18183970

I am rejecting this response because:
The email used for Amazon orders is ******************. I just spoke to someone last week that informed me that the company sent some email back in May or June asking for more info but I never received such email and what other information do I provide except the ordersi didn't receive and it's likely because items were left at door and not on enclosed patio as listed on notes on account. I was told I would be receiving a refund of $300 something within 2 days and I still haven't received the items or refund. It is likely because I wasn't home when items were left that someone came and took items at door step but this wouldn't have been the case if instructions were followed to leave items on enclosed patio.
Sincerely,

Lajamieka ****
Business Response
Date: 10/21/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your packages from order #***-9957811-4665028. Based on the age of the order, reliable tracking information is no longer available through the carrier. Because of this, we won't be able to provide a replacement/refund for this order at this time.

Amazon is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order 07/19. The package was to be delivered on 07/25. I was at home for delivery. Package was not deliver to my appartment. I notified Amazon on the same day. I was advised to make police report. I reported to police. I sent police report to Amazon. I eventually called back and was advised I actually did not need to make report. I was told they would do a 3 day investigation and I would be refunded once I i did not get my package. I was never notified that I had to call back. Today I had the opportunity to call an check on the progress. The first agent advised to give them a call back and when I demanded to speak to a supervisor she said it was past 60 days and there was nothing that could be done.
Business Response
Date: 10/10/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding your Amazon order. Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased used AirPods Pros on august 6th for ****** around the end of august they started acting weird not connecting not charging at times with work I got busy once I could I talked to Amazon customer service and they accepted the return a couple days out of return policy. *** came and picked up the AirPods. Now I am getting emailed saying I sent back a counterfeit AirPods and they threw away what I sent and they wont be issuing me a refund. Thats completely bs I didnt send back anything fake I sent back exactly what I ordered and has issues with. This is stealing my money! This is not ok. I have done business with amazon for years and I have never had this problem and I think someone in a warehouse somewhere is stealing and I am paying for it. I keep responding to the email saying this is outrages but they dont seem to care its not even showing on my account they where received. Idk whats going on but I sent back exactly what I bought and I want a refund thats a lot of money for me!!
Business Response
Date: 10/10/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-7444941-6485016. Upon checking, I see that a full refund of $157.96 has been issued to your original payment method on Saturday, October 8, 2022 at 2:44 PM (PDT). Refund confirmation email was sent to your email address on Saturday, October 8, 2022 at 6:14 PM (PDT).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reporting a case of fraud where Amazon said to adjust the price once the delivery is made, however, post delivery i am being bounced around without solution. I made heavy purchase of $3K now i have to pay my credit card, i purchased a new Dining also in anticipation of chairs and also threw away my old dining and chairs. So all in all i am being looted by you guys due to misinterpretation of information. Just returning i not the solution as I threw away frmo old dining and chairs and spent another $2500 on new dining to go with these chairs.Attaching evidence ORDER # ***-7171918-7180246
Business Response
Date: 10/19/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm very sorry about the misunderstanding and incorrect information you received; we have reviewed the issue in detail. We will not be able to issue any refunds or credits at this time.

The previous correspondence does not correctly reflect our current procedures at this time. We don't offer price matching.

To read more about our pricing, please visit our Help pages: https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com

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