Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,667 total complaints in the last 3 years.
22,031 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a digital stethoscope 3M Littmann CORE ($349) selled by Amazon.com Services LLC (ORDER ****************************** and what I received was a Cardiology 3M Littmann stethoscope WITHOUT CORE. Initially, they told me over the phone they'd process a refund once I provided pictures of the boxes, shipping labels, and the item. Once I did that, I got the run-around via email asking me for the same thing again, they'd look into it. I sent the required photos and they replied via email approving the return and saying that they would make the refund once the product was shipped. I shipped by DHL, I paid the shipping fee. Now they sent an email saying that I sent the wrong item and that they cannot refund, I have sent all the conversation history and photos again, explaining the situation, saying they've " careful review of your account reflects that the correct information has already been provided. I'm unable to offer additional insight on this matter. " and I was actually just hung up on by what sounded like an American customer service agent.
Business Response
Date: 04/23/2023
Hello Yeimer,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item 3MTM Littmann CORE Digital Stethoscope, ****, High Polish Copper Chestpiece, Black Tube.

I apologize for the inconvenience that you have experienced in this case.

A careful review of your account reflects that the correct information has already been provided

We received different unit instead of the original item, 3MTM Littmann CORE Digital Stethoscope, ****, High Polish Copper Chestpiece, Black Tube, Stem and Headset, 27 inch , in your return of order #***-7967580-5043459.

We expect and understand the occasional problem with a return. However, there have been repeated problems with returns on your account.

We cannot issue a refund for this order until we receive the correct item. Please return the correct item to us by April 25, 2023 if you would like a refund.

If you would like to appeal this decision, please reply to the email that you have received on April 13, 2023 from our account specialist team.

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:04/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I think Amazon killed my devices on their end. I have 2 kindle fire devices I bought in 2020. One stopped working 2 days ago. I thought it was old and bought a new one from Amazon. Today the second one turned off and wont work. I followed all the instructions to reset and it did not work. I called their customer service and they said there is nothing they can do. I believe they are making them obsolete so I buy a new one.
Business Response
Date: 04/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to your kindle devices.

As the order you are referring to is very old we are unable to find the order details you are referring to.

It would be helpful if you can share the order details of both the orders and device serial number and date of purchase so that we can take action on it.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/21/2023

Complaint: 19958327

I am rejecting this response because: i sent a photo of my order and they say they cant find it so cannot reaolve it. I attached new photos with my details.
Device 1: order date: Mar 15, 2020
Order #
111-6641345-4777855
Device 2: May 14, 2020
Order #
111-4837702-0481027
they had no problem pulling up my order when I called customer service and they said they cant help me with devices over the phone I just have to follow the troubleshooting instructions online which I told them I did. They know they can easily pull up my information just with my name as they keep and store all my information. This is a typical stalling tactic as expected for Amazon. There is no way the 2 devices died in 2 days of each other by themselves.
Sincerely,

*******************************
Business Response
Date: 04/29/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for sharing requested information related to the orders and I'm sorry for the inconvenience caused due to the devices.

Based on investigation, from our end we have created replacement for the item. The replacement Order ID: *******************.

The expected delivery is on Monday, May 1, 2023 and you'll receive the confirmation email to your registered email with complete details.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Rowing machine from Amazon, order 114-5629220-2791414. I ordered ECH-ROWs-CR, Echelon Fitness Smart Row S with 22in Screen (Renewed Premium)I paid some movers to put the item in my basement as it weight 146pounds. It was then assembeled. To get it out of the the box was destroyed. Upon completion i was left wondering where the SCREEN IS!. There was none, then i looked at the box and they sent model ECH-ROW-CR THERE IS NO S in the item number. THEY SENT THE WRONG ****! This is a $1399.99 item plus tax. I also paid someone to move it and assemble it. When i called amazon and told them of the issue they said i have to disassemble the item and box it up. HOW CAN I DO THAT WHEN THE *** IS DESTROYED. NOW THEY WANT ME TO PAY MORE MONEY TO HAVE IT TAKEN APART AND BROUGHT BACK UPSTAIRS!!!! ThEY SENT THE WRONG ****!!! THIS IS RIDICULOUS. THEY TOLD ME THEY WILL NOT HELP UNLESS I HAVE THE **** READY FOR PICK UP. I WANT MY MONEY BACK! THIS IS YOUR FAULT NOT MINE. THE PACKING LIST IS RIGHT, HOWEVER THE *** AND THE **** IS WRONG!!! LOOK WHAT WAS ORDERED AND LOOK WHAT WAS SENT! **** ECH-ROW-CR is a $750 item DOES NOT HAVE A SCREEN INCLUDED and NOT THE **** I ORDERED!
Business Response
Date: 04/26/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order# ***-5629220-2791414 as you mentioned that you received wrong item.

With the help of investigation team, we have processed the refund of $1522.49 and you don't need to return the item which you received.

You'll receive the refund within 3-5 business days and the confirmation email will be sent to your register email address shortly.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/27/2023

Complaint: 19958272

I am rejecting this response because: they clearly waited until AFTER i went out of my way to return the item. On **** at 12:11 pm I sent the following email back to them
"I am extremely disappointed at how long this is taking to get any resolution. You sent the wrong item. I showed you photos you sent the wrong item. Its $1500 of the WRONG ITEM.
I paid someone $100 to bring this 140 pound item into my basement and assemble it.

I now have gotten a new item from a DIFFERENT VENDOR!
I have now paid someone another $100 to REMOVE this item form my basement, box it up and send it back.

I have sent it back using the Label a representative from amazon gave me, attached. I have taken it to *** today and they said you should start seeing tracking on it later today once they load it in the truck.

I want my refund to be expedited! I dont want to wait 30 days for a refund. I also want to know how amazon is going to compensate me for payments made to someone to do all this work for me and for all this wasted time and energy of having to get a new item.

I am very very disappointed at how Amazon has handled this. "
NO RESPONSE WHATSOEVER. At 849pm i get an automated response from amazon that since my return is on the way they have refunded me in full.
Now at 6am on **** Amazon sends an email saying i can just keep the item and they are refunding me??? They clearly waited until i sent the item back. They ignored all my responses to the case. I went out of my way to buy the correct item. Pay someone to remove the WRONG item, box it up and bring it to ***. They waited until AFTER i sent the item back to take action. I want to know how Amazon is going to compensate me for the hundreds of dollars i spent assembing, un assembling, boxing, taking to *** of this wrong item and all the time i spent having to get the right item and build it. This was such an unneeded hassle.

Sincerely,

*************************
Initial Complaint
Date:04/19/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Amazon Prime account and placed an order for Koolatron freezer which was available for $491.00. I placed the order and within couple days realized that ****** was selling the very same product for $299.00.This made me cancel the order and I immediately received a confirmation from Amazon that the order was cancelled. The email clarified I would not be charged for the freezer as the charge appears only when the goods are shipped. Later this product was delivered and charged to my credit card. I sent the product back as it was a cancelled item for an *** shipping charge of $253.68. The cancellation was accepted before product was shipped and delivered. I was processed a refund of the cost of the product from the seller. However, my shipping was not refunded which is more than half the cost of the product. I made several calls to Amazon, and they said it was a third-party seller and they claimed that the product had no damage I would not qualify for a refund. I explained we did not open the package as the product order was cancelled and we thought that was unethical.Amazon claims that they are not responsible to refund my shipping cost as it is a third party. However, I disagree . They are equally responsible for the customers not to be swindled for trusting their website. I asked all Amazon customer service representatives if they would purchase the product for a wrong price and they had to unwillingly agree with my situation. They initiated a claim on my behalf and one person indented it. However few days ago I was denied the refund as Amazon claims no responsibility.Amazon Prime is fully responsible and owes me a full refund of the shipping charge.
Business Response
Date: 04/21/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the cancelled order Koolatron freezer.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/26/2023
Hi there,
I got an email from Pratap @ Amazon.com and he has offered a one time gift card of $253. That does work for me.

I would never have returned the item in the first place if I knew the cost of shipping so thank you.

Deepa
Initial Complaint
Date:04/19/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a seamless roll of paper on amazon on April 12th and expedited shipping for an April 14th delivery because the product was needed for an event on April 15th. On April 13th I received an email from Amazon stating that the item was 'Undeliverable', Unfortunately a problem occurred during shipping and they had to cancel the delivery and will issue a refund 3-5 business days 'after the return process'. I never returned the item I never received the item to even return it. The item was never in my possession. I should not have to wait to be refunded my money when they cancelled their own order.
Business Response
Date: 04/22/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 04/24/2023
Hello,

Here is the information I have.

The order number is: Order# ***-3176840-5799462 (as seen on screenshot attached). A screenshot of the order details is attached including the date the order was placed as well as 'undeliverable' above the item details. I have also included the Tracking ID as an attachment as well as a pic of my account statement/transaction with the amount deducted.
This is a bit frustrating. Thank you for your help.
Business Response
Date: 04/29/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************. To help you with this, I have issued a full refund of $107.80 on the order. The refund will reflect on your account within 3-5 business days.

You'll also be able to see the refund request here:
***********************************************************************************

I hope this helps. We look forward to seeing you again soon.

Regards,

****************
Amazon.com
*****************************
Customer Answer
Date: 04/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a ** from Best Buy. Within a years time ** is acting up. Contacted Bestbuy they stated the we have to call manufacturer which is Amazon. Attached you will find the chats from Amazon where they told me to purchase a new ** and they will refund my money as soon as I get the new **. Received the ** called to get my refund. They stated that I will not be getting a refund and if I want my money back I am to send the new ** back. Still waiting for my refund and paying interest on that. I also purchased a warranty for the new ** and still have not got that back either. They made me do all this and I still have a broken **. And I am out 609 + 88 for the warranty. I wrote a bad review and got a call from the ****************** phone number on March ********************************************************************************************** stock. When will that be??? I would like my warranty on the ** honored and all my money refunded NOW. As this was back in Mar 2 2023. Thank you.
Customer Answer
Date: 04/20/2023
Hopefully you can download all the attachments thank you.
Business Response
Date: 04/23/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to the tv which is manufactured by Amazon.

To take this issue further I request you to share the tv serial number and exact date of purchases so that we can work with the team to help you with it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Customer Answer
Date: 04/26/2023
53957611-6C32

I am to give the serial number. ************
Customer Answer
Date: 04/27/2023
54094559-5C927

They are finally getting my refund, but they have not done anything with the warranty.

*****************************
Business Response
Date: 04/29/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your frustration with this situation, particularly given the time you've invested and the promises made which weren't kept.

I've reviewed your concern and see our customer service team was able to address your issue concerning the refund for the new TV on April 26th.

For the original TV, as a gesture of goodwill, I've added a $510 Amazon.com Gift Card to your account. It will apply to your next order, and you can view your balance and usage history in Your Account here:

*************************************************

The credit can be used to purchase a new TV: *************************************************

Note we won't require a device return. We advise you get rid of your old device in compliance with all applicable laws and regulations. Your local government may have a hazardous waste disposal website or hotline that you can contact. You might also be able to call a local recycling center and ask whether they will accept your device.

In addition, you can refer to our help pages for additional instructions on how to recycle your Amazon device:

****************************************************************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 05/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:04/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
they closed my account from which I bought from amazon because they could not verify the owner of the payment method. I am the card holder. All transactions were done by me. My account was not opened even though I sent a photo of my card and my bank statement to prove that I am the owner of the card. please help open my account.
Business Response
Date: 04/27/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:04/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a sofa section from Amazon online they messed up the address I wanted it to go to my niece house but they refused to change the address they informed me just wait until it arrives and refused the order and the would refund my money I did just that. They still havent refunded my money
Business Response
Date: 04/22/2023

Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that your package didn't arrive. It looks like your package was marked as undeliverable and will be returned to an Amazon *************** In most situations, undelivered packages are processed by Amazon in 14 days, but they can take up to 30 days to be processed.

Once the item has been successfully processed at our *************** you'll receive an email confirming the return and refund. In most cases, once a refund has been submitted, your bank will post it to your account within 3-5 business days.

If you haven't been issued a refund after 30 days, we recommend that you reach out to the carrier.

Thank you for your understanding.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:04/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently ordered two packages from Amazon and I have reached out to every resources possible but there has been no resolution. My account was put on hold and due to this not only was I never able to track my package but one was sent to the wrong apartment number an I never heard anything more about my second package other then it was shipped. I've been trying to get my refund but my account was closed so I haven't heard anything and I really can't afford for money to just go missing when everything I paid for is essential to my household.
Business Response
Date: 05/03/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 3/5/2023 confirming account reinstatement.
Sincerely,
Amazon.com
Customer Answer
Date: 05/03/2023

Complaint: 19956915

I am rejecting this response because:
The complete point of this is to receive my money back for what was not given by this company.
Sincerely,

***********************
Business Response
Date: 05/16/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order ID: *******************. To help you with this, I have issued a full refund of $11.68 on the order. The refund will reflect on your card statement within 3-5 business days.

Once processed, you'll also be able to see the refund request here:
***********************************************************************************

We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:04/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am absolutely shocked and frustrated by how Amazon put my account on hold with funds on it and didnt give an exhaustive explanation of the reasons for this. I tried to buy a phone on Amazon using only gift cards (order #***-1610909-7366660). After payment with my gift card balance I received email saying that my Amazon account is temporarily on hold. I sent all the requested information, wrote in several emails a detailed explanation of my actions and attached all the proofs of ownership of a payment method at my disposal. I repeatedly requested an explanation of what was missing to unlock my account, but I received only formal auto-replies. For more than 2.5 months, I have repeatedly contacted customer support by phone, communicated with supervisors who, on my behalf, filled out a request form to the department conducting the investigation. I sent emails with a description of the process of buying gift cards to this department, I uploaded documents to a special form on the Amazon website. I was asked to send proof of ownership of gift cards, proof of ownership of a bank card that I used 8 years ago, proof of my identity. I repeatedly sent all the requested documents. In some emails from Amazon I was asked not to open new accounts, customer support service by phone advised me to open a new one and request the transfer of funds from the old account to the new account. I contacted ********************** support on ******** and ******** I even contacted the German Amazon customer support service, because a blocked account on the ** ********************** automatically closes access to the German Amazon account. But even there no one contacted me 2 weeks after the conversation and the promise to contact me within 72 hours. I appeal to you once again with a request to carefully study my explanations and the documents that you requested to restore my account.
Business Response
Date: 04/26/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
==========
Customer Answer
Date: 05/02/2023

Complaint: 19956830

I am rejecting this response because:
- Again, the reasons for closing my account were not explained to me, only formal template statements were given.
- The closure of my account also resulted in the loss of funds on the gift card balance, and I wasnt compensated for this.
- Lack of professional communication, lack of feedback, inconsistency in requests for information from me indicate an unqualified investigation of my case, or even discrimination based on nationality.
I ask you once again to carefully study all the info I have submitted, take into account all the circumstances of my case and give answers to the questions that I asked in my numerous letters.

Sincerely,

********************
Business Response
Date: 05/24/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Business Response
Date: 06/06/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Business Response
Date: 06/12/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Thanks,
Amazon
Customer Answer
Date: 06/18/2023

Complaint: 19956830

I am rejecting this response because:
Once again I want to say that I dont agree with this decision. From the very beginning of this situation, I have made every possible effort to honestly present all the information that I have that could confirm my good faith and absence of fraudulent actions on my part. I also offered a number of solutions that arent so categorical and harsh regarding the funds that already were on my Amazon gift card balance, as well as regarding the closure of the entire account itself.And I never received any information as to whether these gift cards were actually compromised. I want to inform you that I am going to take legal actions against the marketplace where I purchased these gift cards, and the help of Amazon is necessary for further investigation, if company considers these cards to be fraudulent. But for now, I see the same template responses with reference to the rules. But this doesnt solve the problem of my lost funds. The marketplace where I bought these gift cards continues to work, Amazon closed my account, I lost money, both those that were already on my account and those that I spent on buying these gift cards. I request that my case be escalated to the Amazon escalation team top management because I believe that I have been treated in an unfair, discriminatory, and unreasonably harsh manner.
Sincerely,

********************

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