Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,665 total complaints in the last 3 years.
22,031 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an account with a balance but due to the illness and death of our grandson I havent purchased anything for awhile. Today when I tried to access my account I was asked to reset my password because the one I used no longer worked due to not using it for awhile Everything was good until the final step which asked for a phone number ending in 80. I have had the number they have on file which Amazon verified for over 30 years and it does not end in 80. Even though all my information was verified including the number Ive had for 30 years because I couldnt provide the number ending in 80 I was told I would have to open a new account. When I asked what about the balance I still had they told me there was nothing I could do and that Id lose that money,Are they kidding me!? I keep a folder for Amazon and Im going to make it my mission to carefully double check everything. As long as theres a balance on file I should not lose access to my account. They know that isnt their money until I buy something from or through them. To be clear I always purchase an Amazon gift card. I mistakenly believed that was the best way to protect myself from being ripped off.
Business Response
Date: 04/21/2023
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you are unable to login to your account.

I'd love to help, however, I wasn't able to find the account using the e-mail address on your message.

If you know the e-mail address your account is under, write from that e-mail address, so that I will take necessary actions.

We look forward to hearing from you!

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 04/21/2023
The email address I used for Amazon is tgray-********** I also need to add that thanks to my daughter-in-law we may have figured out one of the problems. I have had several deliveries made to their home. Her number ends in 80. Never would I have thought to associate her number when dealing with a problem concerning my account. While I hope Amazon and I can now get this worked out I still dont think they have the right to just take someones money. Thats called stealing. My opinion of Amazon has changed and you can be sure I will share this information every chance I get. Please let me know what I need to do from here? Thank you for all you do for all consumers
Business Response
Date: 04/25/2023
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you are unable to login to your account.

Please reply back to us with the below information and the concerned team will reach out to you to resolve this issue.

Preferred Contact Number *
Best time to call *
Preferred Contact Language *

We look forward to hearing from you.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Customer Answer
Date: 04/25/2023
Apparently Amazon was able to retreat my account. Thank you for what you did and for all you do. Had I not gotten the BBB involved I truly think it would never of been resolved. No one, not even Amazon has the right to just take something that doesnt belong to them.
Initial Complaint
Date:04/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a cellular phone from a 3 rd party vendor on Amazon on or about April 14th I got the delivery on or about April 16th the phone came defective with scratches all over the brim I quickly notified Amazon as soon as possible they took the report and sent it over to the seller for a response shortly a day after I noticed the phone turned off at 10% battery life and stayed dead upon plugging it in matters started to get worse so Sunday April 16 I called Amazon to report further issues with the device after the seller was aware that I filed a claim with Amazon they issued me a return label but I cannot mail back the phone because I will be without a phone and I have a child and work in healthcare. Upon numerous conversations with the customer service representatives at ********************** they clearly stated if the seller does not respond in a timely manner or is able to accommodate me Amazon would be responsible for a full refund and now Amazon is not standing by there word because there backing up from the issue the seller has bad reviews regarding the same issue and there are two names of the business that are not recogniziable which brings concern im asking for a full refund from the seller or Amazon like stated in previous conversations recorded I want my 252 dollars back it is only right I been arguing this matter for a week now with no resolution I need one asap. So Im asking the bbb to get involved since no one wants to be responsible for this issue shame on Amazon for letting a shady 3rd party seller sell defective items on there website and not wanna be responsible for such damages either im asking a resolution promptly and also the claims filed keep getting closed
Business Response
Date: 05/11/2023
Hello,

Although we understand your position, you will need to return the item to the seller before we can move forward with this claim. We know that this is not your ideal solution, but we do believe it is a fair one.

Sincerely,
Customer Answer
Date: 05/15/2023

Complaint: 19959168

I am rejecting this response because on the behalf of Amazon two representatives for the company via phone call stated that Amazon would be responsible to issue a refund if the seller doesnt comply in a 48 hour Period which there was a delayed response from the seller as I processed my complaint to the bbb.It is not fair that Amazon is allowing a third party vender to sell defective items on there website in which is customers have to suffer I spoke to a about 6 -9 representatives from Amazon in which agreed with such issue that they were going to submit a complaint because of the numerous issues against the seller in which is pictured below. Im a healthcare worker and I cannot mail the phone back for a return because I will be phone less im asking for a partial refund as amazing customer service representatives mentioned and I would like all calls to be pulled because they are recorded for quality assurances purposes. This is only fair.

Sincerely,

***********************
Initial Complaint
Date:04/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a full lace human hair wig from Amazon and unfortunately it was not as described, I called and started the refund process April 16th, I was told by Amazon csr that my refund would be process 3 to 5 days after item is returned, I opted for them to send drive to pick up package, now on April 20th I called to see when my refund would be returned and I was told 30 days when I asked why I was told they weren't sure! I asked for a supervisor and was told the same! I have called a total of 10 times and spoke to various csr and supervisors and I need help getting my almost 400 dollars back! Being that item has been returned!
Business Response
Date: 04/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order# ***-0681010-7132240 regarding the refund for the item you returned.

Once the item marked as returned, the refund will be processed with in ***** days.

Once your refund is processed, we'll send you an email confirmation. Check the status of your return anytime by visiting: **********************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, On March 1, 2023 my one of my items on my Amazon Seller Account was flagged for inauthenticity ASIN: B0BV4K3MDN Title: 100 Count of2022 ***************************** Stamps (5 Sheets of 20) An Amazon Customer questioned the authenticity of one of my products and Amazon later deemed that the product was authentic. They then deactivated my entire Amazon Seller Account (Charons Market) on March 9, 2023 due to the anti-counterfeiting policies for all remaining products and requested invoices to verify the authenticity of all other products. Once I supplied packing list that came with the products, commercial invoice verifying the items were shipped to me and the prices, as well as the sales invoices that state the items were paid for, they still denied the reactivation of my Seller Account as well as any disbursements in my account (which totals $4321.44). Despite my original item being verified and contacting Amazon Seller Support repeatedly and they continue to tell me different things: at first it was to take pictures of the packing slips, then submit any invoices, then it was only sales invoices, and now they are still denying me reactivation or disbursement. I have reason to believe they are denying reactivation and disbursements in order to keep money for themselves. And at first what was a well meaning deactivation to verify the authenticity of my products turned into a fraudulent attempt to keep the money. Thank you for your time and I hope to hear from you soon.
Business Response
Date: 04/21/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Thank you.

Customer Answer
Date: 04/21/2023

Complaint: 19958858

I am rejecting this response because:
There is no information on the corrective actions necessary to reactivate my seller account. All previous requests such as invoice requests have been submitted and there is no information that is being relayed to me to help reinstate my seller account. They are being allowed to force small businesses to shut down and not pay them and passing it off as if they are helping limit the fraudulent activity on amazon when in fact they are stealing. As of today, April 21, 2023, I have submitted 19 different times, as well as called multiple times, they have consistently told me to submit different things, and still have not allowed any information to be passed onto me nor gave me a definitive reason as to what or why my account has been deactivated despite my original product that was flagged as inauthentic being later on deemed as authentic by Amazon.
Sincerely,

Jaymz Lake
Initial Complaint
Date:04/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in January I used the Amazon " Try before you buy program" the items didn't fit so I returned them back within two days to the *** store in ******* ********. When I first received email notification that I was being charged full price for the items I called customer service and was told they don't have record of the items. I was told they would open an investigation about the location of the items but I haven't heard anything back since. I keep getting email notifcations everyday and whenever I call customer service I don't get any help. Can someone please help me resolve this issue. My email is *******************
Business Response
Date: 05/03/2023
Hello Ebonne,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the payment for the order #***-2262263-1545037.
As a one time exception we've waved off the charges. Rest assured, you'll not be charged for this order.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/19/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon IS FORCING ME TO SELL THROUGH THRIR FULFILLMENT DESPITE ILLEGAL MONOPOLIZATION AND ILLEGAL USE OF MY BUSINESS NAME. I CLOSED THIS STORE AND I'M NOT SELLING A **** THING ON AMAZON. THEY'RE KEEPING HALF MY PROCEEDS UNTIL I SELL MORE THROUGH FBA. So fking dirty.
Business Response
Date: 04/21/2023
Hello from Amazon,

Please ask the Selling Partner to elaborate their concerns in detail and also provided us with their Merchant Token ID.
Initial Complaint
Date:04/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase through Amazon.com on April 17th 2023 of a vinyl record by the title of *****% by kaytranada for the total of $35.88. I chose next day delivery of the item to my home residence and received an email confirmation of my choice and that the delivery would be done by Amazons carrier service. On April 18th 2023 I received a notification via Amazon app that my item had been delivered at 2:31pm at my home residence as indicated but when I arrived home the item was nowhere to be seen. My parents who also live with me had been home all day and informed me that they did not see an Amazon delivery truck or personnel and my packages had not been delivered. I used amazons chat service to speak with a customer service representative to file my complaint. I also mentioned that picture proof of delivery had not been sent to me as usually done. They said this would be sent to another department and that I would receive notification regarding my refund in 24hrs. I did not receive any communication after that. I called on April 18th 2023 to their customer service. A customer service representative informed me that they would not be issuing a refund since they are not held responsible for the item after it was marked delivered. I mentioned it was their carrier service that made a mistake but still refused to issue the refund.
Business Response
Date: 04/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order# ***-2284920-4830623 as you mentioned that it was marked as delivered but not received by you.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time."

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

We recommend you to consider a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/21/2023

Complaint: 19958779

I am rejecting this response because:

When communicating with customer service representative I was informed that their carrier (Amazons personal delivery service that they use to deliver orders) will accidentally scan items as delivered when in fact they have not been delivered. This is a mistake made on their part which I should not be held responsible for. In addition to this they did not provide proof of delivery as they frequently do by taking a picture of the item delivered. I have screenshots of the conversation with the customer service representative and of the delivery screen directly from the Amazon app. I can provide this proof upon request.

Sincerely,

*****************************
Initial Complaint
Date:04/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered approximately $1200 worth of merchandise from Amazon. *** was supposed to deliver the orders but never delivered the orders. I looked at my camera and didn't find that *** came to my house. I have my orders from *** to go to the Advance Auto Parts on ************, but the orders were never taken there either. I have attached a print out that shows previous packages went to Advance Auto Parts. *** then turned around and refused several other packages for me because they said they were unable to take them to Advance Auto Parts. Amazon still hasn't refunded me for those orders either. I was given until April 23 by an Amazon representative, *****************************, to file a police report. I have attached the screenshot (Sorry it is small. I had to shrink it to fit the conversation.) of the chat between ******** and I to confirm this information. I was finally able to get a report filed today, April 19 only to be told by Amazon that they can not accept the report because it has been more than 45 days. It is the Amazon's representative responsibility to provide me with the correct information, and if he didn't then that is not my problem. Amazon needs to retrain him with the correct information. I didn't receive the items, and I will not be paying for items that I didn't receive. They can deal with *** to find their items, but I need my money that is rightfully due to me. I want the refund sent back to the card ending in **** which was the original payment method or a check can be mailed to me at *******************************************************************. My Amazon account can be permanently closed. I don't care, but this is wrong.
Business Response
Date: 04/21/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Unfortunately as its more than 45 days from the date of delivery, we are unable to take any further action. You will need to report this within 30 days from the date of delivery so that action can be taken. Please check with *** for any further information as you have special instructions for them.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/25/2023

Complaint: 19958743

I am rejecting this response because: It is the Amazon's representative responsibility to provide me with the correct information, and if he didn't then that is not my problem. Amazon needs to retrain him with the correct information. The attached screenshots shows that the Amazon representative gave me until April 23, 2023 to submit the police report. The police report was submitted on or around April 19, 2023. Plus, I attached a police report with the officer's name and phone number. The officer stated that Amazon knows that a police report can not be written without an actual theft taking place. The officer says this happens ALL the time, and Amazon know they need to fix the situation.

Sincerely,

*********************************
Initial Complaint
Date:04/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am owed a refund of ****** per the amazon rep that I received an email from for an item, however the crappy customer service agents they have from over seas are nothing but rude, called me a liar, and led to me repeatedly. I have the email as proof and they have the recorded calls. They have not refunded my account and they really need to stop outsourcing to other countries as I have spent over 18 hours total on the phone with them over the last week and have gotten no where but lied to more. I'm also going to be ending my service with amazon as the service lacks and language barriers along with them constantly hanging up on you. Not to mention a delivery driver apparently received a code from me when I didn't even see the email until she told me about it. Super ridiculous that I have had to spend all of this time to get things right only to not get anything handled as they should. And as you can see I took a screen shot of the said code email they sent still sits unread.
Business Response
Date: 04/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the refund for the order# ***-0233996-1310677 as you mentioned that it was marked as delivered but you still not received it.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

As we can see the item was delivered using OTP we can confirm that it was delivered and we don't have any further option to take action on it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/22/2023

Complaint: 19958489

I am rejecting this response because:
These people are flat out lying on every avenue! I will NOT accept this response but they don't understand because they are not American and do not get the fact that I have an email, a video of that day from one of our cameras, a can that the amazon employee made to affirm confirming when they did ship the item affirm was to get charged. There is so many moving parts to this case it's hard to sum up with all of the lies, and I have ALL OF THE ***** literally and a lawyer who is getting every communication with these people that I've had. Ido not trust this otp c*** that they are speaking of, *** ALWAYS leaves it at my door with as picture, ALWAYS!!! so they change my delivery date, mess up the affirm and lie about some otp c*** It's just insanity that they think they can get away with ROBBING me. I have been violated with my personal information with these people!!! I have been HARASSED by them.
I want ******************* or the *** to review this case immediately. These 3rd world country people are not to touch my account again. I am not closing my amazon account until I get my money back. Then I will never return.
And I'm not sending any more attachments I've sent enough to these people. Have the owner or ceo contact me! My lawyer is eatng this up with their responses and the time I have to take for this ***** issue. I wouldn't be fighting so hard if I was wrong. Besides I have proof! I will not stop fighting for what I'm owed.

Sincerely,

*************************
Initial Complaint
Date:04/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Christmas presents online through Amazon like I do every year. This is the first year that several did not show up until after Christmas. One large ticket item, close to $500 was supposed to come we before Christmas. I ordered it at the end of September. We did not get a box for that item until right before Christmas. It said box 3, of three. Since we had not received other items, but they said they had shipped we assumed that it just had not arrived, yet like the others. Those items never came, so we looked on Amazon and it showed they were shipped. Weve never had a reason to question Amazon before. Unfortunately, when spring came about and we opened up the shed where we had put the original unopened box, we contacted Amazon to let them know we did not get the other two boxes which were the main parts of the item we purchased. Amazon told us that they would not do anything about it because we didnt contact them 30 days after we ordered. I let them know we had not received any boxes after 30 days. they said they would not refund us or send us the items that were missing from our package. I asked for the seller so that I can contact them to see if they would show integrity and give us the items missing.The Amazon rep then told me that Amazon was the seller of the item and would not be sending the pieces that they did not send us since we didnt tell them soon enough. This is a disgrace to Amazon that they do not send the items that they say theyre going to send. The person was very rude to me. I asked them to send me an email and as I was describing what I needed them to put in that email they talked over me and hung up on me. I have been with Amazon for more than 10 years and of the last three years purchased every item for Christmas from Amazon. I will no longer be doing that. And I will be sharing that Amazon has gone downhill with their integrity since they got bigger. Now we dont have a trampoline and they have our $500. And they dont care.
Business Response
Date: 04/21/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your shipment from order #***-9254065-7244217.

Based on the age of the order, reliable tracking information is no longer available through the carrier. Because of this, we won't be able to provide a replacement/refund for this order at this time.

Amazon is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/24/2023

Complaint: 19958442

I am rejecting this response because:
Amazon showed the status as shipped. We had several items very late as it was Christmas. We received a huge box and until we opened it to put it up we did not realize it did not have our high priced trampoline. We just want what we paid for. You want people to trust your company, but that was trickery. You say it shipped and was delivered, but we only got part of it in the box. It was so full, nothing else would have fit in it. We just want what we paid for.
Sincerely,

***************************

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