Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,662 total complaints in the last 3 years.
22,031 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an Amazon gift card purchased at ********* but the top part of the card was cut off in the sealed package. No code to redeem it. ********* will not take it back even though I have a receipt. Amazon has virtually no customer service. I have not heard back from anyone nor can I get ahold of anyone. I have tried all avenues including email, their 800 numbers and social media to try to resolve this issue. Neither ********* or Amazon will take responsibility.
Business Response
Date: 01/03/2024
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to know about the trouble you've had with adding the gift card to your account.
I was able to locate the gift card and have added it to your account.
The current gift card balance on your account is $120.00. You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

*************************************

We look forward to seeing you again soon.
Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:12/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes I received a gift cards from friends and family doing this Christmas time I uploaded them into my Amazon account at ******************** with my phone number as my linkable username which is ************. After making a few purchases on amazon.com gifts for other friends and family of mine the first few went through just fine and then out of nowhere it says account locked due to unusual payment activity and I look online and I see in all the chat forms reddit, ****** , or ********* It is not just me who is dealing with this but several people have had this happen to them that when they upload gift card and they go to spend it it automatically locks their account no matter what and they get locked out of their funds one person I saw recommended to contact the BBB in order to have them facilitate an unlock for the amazon.com people in order for me to access my remainder of funds I'd appreciate all your help during this Christmas time so I can go ahead and continue getting my gifts for my friends and family, thank you very much for your time and consideration it is greatly appreciated PS I believe my account balance should be around 7:00 or $800 and I would give you an exact number but I can't even go in my account and look and see my balance so that is what I can best say
Customer Answer
Date: 01/25/2024
So after explaining to them that these are gift cards received from friends and family during Christmas they want me to now send them bank statements that show the purchases of the cards in my name but that's impossible because I didn't personally buy them so even if I did get a bank statement of a family member or a friend who bought it it wouldn't be in my name matching the account so it's an impossible thing for them to ask me to do that and what is the whole purpose of a gift card if you can't get it and give it to someone!, this is ridiculous that there's nothing else to fix the situation and I feel like they're just stonewalling me it's just horrible customer service on **********************'s part
Business Response
Date: 01/29/2024
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
when i order dec 2nd, if you bought 3 puffs tissue pack of 8 you would get ***** dollars as a credit.I was on a chat and did not get Anyware with Amazon.
Business Response
Date: 01/03/2024
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to know the $10.00 credit isn't applied to your account yet.
On reviewing, I see that the credit is applied now and you've already been emailed about the same.
I hope this helps. Have a great rest of the day!

Please feel free to contact us directly by replying to ***********************************************, if we can be of further assistance.

Regards,
*******
Amazon.com
***********************************
Customer Answer
Date: 01/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Customer Answer
Date: 01/03/2024
no ***** has been added to my account as far as i can see
Customer Answer
Date: 01/03/2024
***** dollars is not in my account like they said it was
Customer Answer
Date: 01/03/2024
there was no credit
Customer Answer
Date: 01/10/2024
there has been no ***** dollars in my account,and i have order twice since, they said it was there?there rules are bull to.
Business Response
Date: 01/13/2024
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for writing back to us and I'm sorry to know you aren't seeing the $10.00 credit. Your current promotional credit balance is: $10.00. Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.com. Eligible funds will be automatically applied to your qualifying order.

To view the Terms and Conditions for using your promotional funds, go to our Help pages:

***********************************************************************************;
I hope this helps.

Please feel free to contact us directly by replying to ***********************************************, if we can be of further assistance.
Regards,
*******
Amazon.com
***********************************
Customer Answer
Date: 01/22/2024
the ***** came off my last order still they make it hard, when they could give it as a gift card balance.
Business Response
Date: 01/28/2024
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to know about the trouble you've had with using the $10.00 credit.
Thank you for feedback, we're aware of this issue and will forward your feedback to the concerned team to provide gift card instead of promotional credits.
Further, I'm glad to know the credit is now applied to the recent purchase.
I hope this helps. Please feel free to contact us directly by replying to ***********************************************, if we can be of further assistance.
Regards,
*******
Amazon.com
***********************************

Customer Answer
Date: 01/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov 17th 2023 I ordered a ******* 32" Odyssey ****** 4K from Amazon, and after realizing that it doesn't fit for my need, I returned it at the ************ *** location Nov 20, 2023 08:49 AM.Amazon received the package on Nov 22, 2023 02:09 PM at ******** ** **.( The Tracking number was: 1Z9758VX9045895867 )Now, normally Amazon refunds the amount once we, as customers, are dropping off the package, based on the return code they send us, immediately.This time Amazon didn't refund the money.I waited until it arrived to their facility, and then I called them, I was told to wait a bit.I waited and called many times since then, but I am getting no help.First there was a timeline showing on my Amazon account, showing that it will be refunded at an X date, then they pushed it out to another date, then to once more another date. Currently it doesn't even show anything on the timeline, but there is a message under the product stating: " We will process your refund in 2-3 days. Once your refund is processed, it can take 2-3 business days for the refund appear in your bank account or credit card statement.".This message above is there for over 3 weeks!Upon my inquiry Amazon customer support is getting to the point to rudely answer, that I should wait 60 days (!!!) and even then don't talk to them, but to the carrier instead ( while it is clearly showing they received the item, and they confirmed it on countless occasions ).Today, Dec 31st it has been almost a month and half since they received the return and nothing is happening, they have an authoritative attitude toward the subject and are not willing to help.I opened a dispute with the bank what I used as Credit Card for the transaction in matter, but unfortunately they also are Amazon related company, called ************** and they are also playing some kind of game, where my dispute never is goin trough.I feel helpless between Amazon and their Bank.I expect my money to be returned.Thank you
Customer Answer
Date: 01/04/2024
Hi there,

I would like to cancel my BBB complaint against Amazon, because finally they did their due diligence.
This was the *** ********
Let me know if you need further information.
Regards,

Csongor Czezar
Front-End Developer
************************
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to you because my boyfriend bought me a gift card from AMAZON. The card was in a sealed package yet when I opened it. The claim code was ripped off. He has the receipt from the ********* from where it was purchased and activated but neither the ********* or Amazon will help. The card was sealed. I found out from Amazon customer service that the card was used by some guy last name *****. They refuse to help me lied to me multiple time about taking care of this telling me I have to wait 48 hours. But its way past 48 hours. The card was worth ****** if it was in a sealed package then someone from Amazon is stealing numbers from these cards and then sealing them in the packaging and sending these cards to a ********* or where ever else they are selling them too. Something need to be done about this. I am also reporting this to the attorney General. Im not out 100. ******************************************************************************** addition. I asked them for a copy of the chat they refused and there is no link or anyway to get a copy of the conversation, even though they claim there is I only have a name of the person I spoke to which the name is *******. ******************* and ******************* should be notified.My contact number is ************ *********************************
Business Response
Date: 01/05/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know your gift card is used by someone else. I'd like to apologize for the inconvenience caused.

I've reviewed the details and see that our team has already sent the correspondence on the issue. Please note that we are not able to take additional actions, including overriding their decisions for next steps. Ive pasted their response below for your convenience:

-------------
Hello,

I'm sorry to know about the problem you had regarding your Gift Card. Let me check this for you.

I've researched your Amazon.com Gift Card order and found that it may have been used by someone other than the intended recipient(s).

I'm not able to resend the gift card(s) or refund the order. I hope you understand my limitations in this regard.

For reasons of account security and confidentiality, we're unable to reveal the identity of the person who claimed this gift card. I'm sorry for any frustration this causes.

If there's anything I miss to mention or I could still do to make things easier, please let me know. I'll be glad to assist you.

I'm sorry for any disappointment. We hope to see you again.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
------------------

We appreciate your understanding and hope to seeing you soon.
Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 01/05/2024

Complaint: 21079556

I am rejecting this response because:

Sincerely,

********************************
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi. We are Amazon members for the last three years, and we also pay monthly additional fees to be Amazon Prime members. We buy household items like kids formulas, medicines, and purchases at WholeFoods. Recently, I had an issue with Amazon, as they are refusing to refund for 3 transactions for the items that are returned or not delivered. When I called Amazon, the customer service was very rude, kept me on hold for hours, transferred me to different departments, and requested personal and private information like SSN's and financial information. We tried to cooperate with them by giving our home address information and phone number confirmations. However, they are still demanding our Government ID'S, which have very private information. When we called again, asking for our refund status, they are causing more hassle. In addition, they also double charged my card for itemswithout my approval. Below are the 3 transactions that Amazon needs to refund me for. Order Number ending in ****-Amount is $142.56, items returned. Order Number ending in ****-Amount is $10.41, double charged for the item that has been returned. Order Number ending in ****-Amount is $15.16, item not delivered. I request the Better Business Bureau to please help me with receiving my refund from Amazon. Thank you very much.
Business Response
Date: 01/02/2024
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 01/02/2024

Complaint: 21079535

I am rejecting this response because: i clearly mentioned my order numbers in my complaint
i am including the three order numbers here once again below. my email with amazon account is ******************** phone number **********. it is so unfair to treat customers who support amazon.the total refund for the three orders amount to $175

order numbers
11365649060447466
11456998278478626
11490939329386610

Sincerely,

***************
Business Response
Date: 01/08/2024
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back with order details.

On checking, I see that you were already refunded for orders ending with #**** (Refund amount: $142.56, January 7, ****) and #**** (Refund amount: $10.41, October 29, 2023). Both the refunds were processed to the payment method used and you should see the refund posted to your card statement in 3-5 business days.

For order #****, please check your November statement for refund. If you don't see the refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at *****************************************. Please include:

- the order number if available

- the last 2 digits of the payment method

- the amount of the refund

- the date of the transaction

- any other information you find pertinent

Regarding Order#****, I've reviewed the details and see that our internal team has already sent the correspondence on the issue. Please note that we are not able to take additional actions, including overriding their decisions for next steps. Ive pasted their response below for your convenience:

-------------

We apologize that you haven't received your item from order #***-9093932-938****. We're happy to assist you further.

Please reply to this email with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.

Youre able to send your responses directly in an email or through an attachment such as a PDF or JPG file.

The Incident Report has to be submitted on or before February 18, **** to be considered for review. Send one set of responses for each package that was missing an item. If youre missing more than one item from the same package, you only have to send one set of responses. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Delivery date. (MM/DD/YYYY):_______________

4. Package tracking number:_______________

5. Name of the item you didnt receive:_______________.

6. Is it your first Amazon package where a part/item has been missing?_______________

7. If no, how many times it has happened?_______________
-----------------

Please respond to the above questions and wait for 1-2 business days for an update. If no update in 2 business days, please reach-out to customer service for an update.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*******
Amazon.com
***********************************
Customer Answer
Date: 01/11/2024

Complaint: 21079535

I am rejecting this response because:

please do check the other two transactions . As i filled out all the information amazon wanted.

Sincerely,

***************
Business Response
Date: 01/27/2024
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back, however I'm not sure which of the 2 transactions you're referring to as I included all the details.

However, I'd like to inform you the details below.

1. Order ID: *******************
Total refunded:$142.56 on January 7, **** to the payment method used

2. Order ID: *******************
Total refunded:$10.41 on October 29, 2023 to the payment method used

You should see the refund posted to your account in 3-5 business days on your card statement from the date it was refunded.

3. Order ID: *******************

I see that you're asked to submit incident report. The Incident Report has to be submitted on or before February 18, **** to be considered for review. If you've already submitted, I request that you please reach out to customer support team for an update.

If you still have any questions, please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

I hope this helps.

Regards,
*******
Amazon.com
***********************************
Customer Answer
Date: 01/29/2024

Complaint: 21079535

I am rejecting this response because:

Sincerely,

***************

The order number ending in ****. The card has been recharged a.month later after returning for $8.33. My card was recharged again citing item has not been returned. Clearly that is wrong I called amazon five times on this matter they said item has been received back there was error from amazon side

The order ending in 6610. I already filed incident report two weeks ago. there is no response from amazon. The item was never delivered.
Business Response
Date: 02/12/2024
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know you were charged for an item already returned and thank you for letting me know that you've already submitted incident report for Order ending with #****.

Regarding Order#****, I see that you were asked to submit incident report on or before 7-February-**** to be considered for review. As the date has now passed, we're unable to assist you.

Regarding Order#****, the report submitted isn't valid, hence I request that you resubmit. The Incident Report has to be submitted on or before February 18, **** to be considered for review. Send one set of responses for each package that was missing an item. If youre missing more than one item from the same package, you only have to send one set of responses. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Delivery date. (MM/DD/YYYY):_______________

4. Package tracking number:_______________

5. Name of the item you didnt receive:_______________.

6. Is it your first Amazon package where a part/item has been missing?_______________

7. If no, how many times it has happened?_______________
-----------------

Please respond to the above questions and wait for 1-2 business days for an update. If no update in 2 business days, please reach-out to customer service for an update.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 02/13/2024

Complaint: 21079535

I am rejecting this response because:

Sincerely,

***************

Amazon has harrassing me intentionally after i made complaint recently to BBB

this will be my last email. before i proceed with BBB. AND FILE A COMPLAINT. CHARGING THE CARDS. AND NOT RETURNING THE ****** AND INTENTIONALLY NOT DELIVERING THE ****S.
I CONTACTED CUSTOMER SERVICE NUMEROUS TIMES. THEY ARE HARRASING FOR MY FINANCIAL INFORMATION AND PERSONAL ID CARDS WITH SENSITIVE INFORMATION SO THAT THEY CAN MARKET FOR THIRD PARTY. WE PAY FOR ****S. NOT TO BE TAKEN ADVANATAGE TO RECHARGE CUSTOMERS FOR MISTAKES FROM AMAZON. AND CASH IN ****** THERE SHOULD BE ETHICS TO BE FOLLOWED HERE. IF THEY CANT DELIVERED THE HONEST THING IS TO REFUND. NOT HARRASSING

HERE ARE MY ISSUES THAT NEED TO BE SETTLED IMMEDIATELY 4 issues

I RECEIVED EMAIL ASKING TO RETURN OTHERWISE THEY WILL RE CHARGE MY CARD AGAIN. ***** ENDING **** **** RETURNED 5 MONTHS BACK NAME IS INDIAN CRAFTS 4 PACK 64 PRICE IS $5.99

***** NUMBER ENDING **** AMAZON IS NOT REFUNDING THE MONEY CHESS BOOK PRICE TO BE RETURNED IS ***** PLUS TAX

***** NUMBER **** I FILED INCIDENT REPORT 3 TIMES. AMAZON DIDNT SHIPPED THE **** AMOUNT TO BE REFUNDED ***** PLUS TAX

HERE IS THE REPORT YOU WANTED AGAIN FOR THE ***** ENDING IN **** I FILED THE REPORT 3 TIMES. AS EXCEPTED AMAZON WILL NOT RECEIVE

***** NUMBER 1149093932938****
TODAYS DATE FEB13 TH 2024
DELIVERY DATE IT WAS NEVER DELIVERED
PACKAGE TRACKING NUMBER IF AMAZON SHIPPED THE PACKAGE YOU SHOULD HAVE THE TRACKING NUMBER AS I DIDNT RECEIVED ONE

NAME OF THE **** I DIDNT RECEIVED IS ****** MOIST EYE COMPRESS

NO IN THE PAST AMAZON DELIVERD PACKAGES TO WRONG COMMUNITIES. AND MISSED COUPLE OF ****S IN THE PAST

it happened twice in the past

order ending in **** my card has been recharged a mount **** plus tax I RETURMED THE **** GOT CONFIRMATION FROM STORE. AND GOT REFUND. BUT AMAZON RECHARGED AGIAN. WHEN WE CALL CUSTOMER SERVICE THEY CLEARLY MENTIONED IT WAS RECEIVED IN THE WAREHOUSE THEY DIDNT SCAN IN THE SYSTEM. STOP MANIPULATING CUSTOMERS.
Business Response
Date: 02/15/2024
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm really sorry for all the trouble you're having.
Regarding Order#****, as we haven't received the item returned, we're asking that you return the item, else you'll be charged for not returning item as mentioned in the email, I've resent the email for you reference.
Regarding Order#****, I see that you're requested to submit Id proof, please follow the steps in the email to submit the proof so they can assist you further.
Regarding the incident report for Order#****, please reach out to the customer support team so they can connect you the concerned team and verify the report.
Regarding Order#****, I see that you were asked to submit incident report on or before 7-February-2024 to be considered for review. As the date has now passed, we're unable to assist you.
In this case, we are not able to provide any further information apart from this.
Thank you for your understanding.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 02/15/2024

Complaint: 21079535

I am rejecting this response because:

Sincerely,

***************

Amazon is charging customers account this happened 3 times in row, for the items returned, or not being delivered if this continues I will report to my financial. Instution of amazon fraud and take appropriate legal action , items returned 5 months back Amazon is making false acquisitions of customers not returning the item I have proof that the item has been refunded after the return

My order has not refunded for the chess book

2 orders are not being delivered after 12 weeks passed

I filed incident reports and phone calls which I have copy of sent emails and call record history

Amazon is requesting personal information of Identity that includes ssn and ******** information

This Amazon representative is constant manipulative person. I am asking her to put her ID here to verify if she/ he is fraud or associate of Amazon

willl make sure customers are not taken advantage of. Even after I canceled my prime. Amazon charged my credit card with out my authorization

i will send all the emails and call recordings TO BBB AND. MY CREDIT INSTUTION,
Business Response
Date: 02/17/2024
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
As already informed, Order#****, as we haven't received the item returned, we're asking that you return the item, else you'll be charged for not returning item as mentioned in the email, I've resent the email for you reference.
Regarding Order#****, I see that you're requested to submit Id proof, please follow the steps in the email to submit the proof so they can assist you further.
Regarding the incident report for Order#****, please reach out to the customer support team so they can connect you the concerned team and verify the report.
Regarding Order#****, I see that you were asked to submit incident report on or before 7-February-2024 to be considered for review. As the date has now passed, we're unable to assist you.
I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 02/21/2024

Complaint: 21079535

I am rejecting this response because:

Sincerely,

***************

Amazon is charging customers credit card over over again. With out consent
Amazon is not refunding for the items even after returning
Amazon is charging credit card for non delivery items

I will send all the proofs to BBB, I filed incident report numerous times, all it takes us to file a suit in the court, asking private info of customers

Customer Answer
Date: 02/23/2024
Amazon didn't resolve any issues and recharged my card again
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase Dec, 29, 2023 From Amazon Prime Phone App Purchase bed frame with 2yr warranty Pice listed in App ***** Nowhere listed as Third Party Seller After which was charged additional non authorized shipping adding another $55 Called Amazon to cancel and told they will not do anything because its in shipping. Told to call ***** and have it listed as non deliverable return to sell. Called ***** and got told that refusal must come from sell only. Called Amazon again and told they will not even contact the seller because product is in transit.They need to be held more accountable and straight forward about working with third parties. They need to list that is a third party price and other fees may issue right next to the price tag not below or around especially on the phone app it really needs to come up in a banner right there.As a person visually impaired I sit there with a magnifier looking over every action on my screen the listing said nothing of additional shipping and Amazons refusal of help is my primary issue here. I complained the moment I found out there was an issue but they cant be bothered to try to remedy it. As far as Im concerned I feel this is false advertising and unfair business practices can I please get some help with this
Business Response
Date: 01/02/2024
Hello *******,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I see that you aren't aware that the purchase made was from seller on our website and have tried cancelling the order but were unable to. I apologize for the inconvenience caused.
On checking, I see that the order has already shipped, hence we're unable to cancel. You can check if the item is sold by Amazon or seller, by checking on the details below the "Add to Cart" button. The item you ordered shows its Ships from QKOKSY and Sold by QKOKSY. I'm sorry that you missed checking that before ordering.
As informed, since the order has already shipped, you can refuse the delivery or return the item for full refund only then we will be able to assist you.
We appreciate your understanding and hope to seeing you soon.
Regards,

*******
Amazon.com
*****************************
Customer Answer
Date: 01/09/2024
I truly feel the way theyre handling their business practices in these cases Are very decent, by forcing consumers that are already paying for, and using Amazon prime, in order to make their purchases then have to double check that they are actually purchasing from Amazon and not some third-party and to be told oh well you will see once you put it in your cart. I find that to be incredibly deceptive if Im already using Amazon prime in order to make my purchase, I expect to be ordering from Amazon prime directly not from a third-party that I didnt have to look through and make sure that it is actually going through Amazon and not this third-party. As a person with visual impairment, it is concerning, as Amazon seems to want to take advantage of people in every way, shape and form, no matter what the outcome. On top of that another matter is the fact that they refuse to accept their own gift cards without a second form of payment. If a person gets a gift card for Christmas they didnt have their debit card or another card to pay for whatever else may be being charged behind the scenes, which is incredibly deceptive again. I feel that a lot of Amazons practices are just very wrong and need to be addressed on direct ethics, and whether or not they should be hiding third-party vendors within each of their prime sites especially when one is using Amazon prime on a phone to make a purchase and then gets directed to a third-party They also immediately put the shipping into an express shipping to then charge fees depending upon what they are six dollars and up so once again I dont feel that their ethics are straight and they need to actually have a revamp
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sent a waffle iron from my sister on December 9th. We own the same waffle iron, so I contacted customer service on ********************** about a return. She didn't **** the item as a gift, so it complicated the process but I was told by the chat agent on December 9th that a gift card would be given on my account within 48 hours after the item was dropped off with **** I dropped off the item on December 9th and did not receive a refund. Amazon received the item according to the tracking number on 12/18/23. A refund was still not given. I contacted chat again on December 27th who told me that they would refund us within 24 hours. That did not happen either. I spoke to chat today - would told me we had to wait an additional 30 days. I asked to escalate to a manager and the agent ********* - cut off the chate session instead. I spoke to them by phone who said we had to wait ********************************************************************************************************************************* know that she did not receive a refund for the item either.
Business Response
Date: 01/02/2024
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to gift return for order 113-1582133-5293859.

After careful review, we see gift card has been processed on December 31, 2023 for $36.01 to your account. You can view your balance and usage history in Your Account here:

*************************************************

Thanks for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 01/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item at the beginning of December and it was received by Amazon on December 12th. The Amazon associate said it would take 5-7 business days for the refund to process. I have a paper trial stating this information as well as a *** tracking number proving it was received back.
Business Response
Date: 01/02/2024
Hello,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

I completely understand your concern about the refund for your return but I couldn't locate the exact order with the given details. Please confirm the order number so that I can assist you further.

Thanks for your understanding.
Customer Answer
Date: 01/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
According to Amazon, this is the "20th Anniversary edition LP, Box Set" but what was received was just 3 albums, no slip cover as pictured from both the listing and from another customer review. Reached out to ********************** support and was basically told this is how it comes when it clearly doesn't! Even other reviews show the slip case (attached picture). I got this for my son's Christmas present and so we had it shipped direct to him, imagine the huge disappointment when he opened it and we had to tell him that wasn't what we ordered! Then imagine the issue of dealing with out of country support that have no idea of what they are talking about! It's amazing to see how Amazon is continuing to fail to live up to their "Prime" membership (the item was delayed to begin with, despite the high cost of Prime membership, of which we have been long time members). New year's resolution I think is to cancel Amazon Prime, it has been nothing but used items sent as new, delayed packages, missing items and even incorrect items sent and that was just in 2023! (I'm not even going to mention previous years).
Business Response
Date: 01/05/2024
Hello *********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the incorrect Box set you received for 20th Anniversary edition of LP.

To assist you with this, I've tried to create a replacement for this item but I was unable to do so due to the address on that order which is deactivated. In this case, we can offer a refund on return for this item to help you get the refund for this item.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great day ahead!
Regards,
****************
Customer Answer
Date: 01/05/2024

Complaint: 21079232

I am rejecting this response because:
1. Adress deactivated? This is a lie.
2. As I stated, this was a gift, I do not have the item to return (hence the reason it was shipped to Washington!)
3. I would like it replaced; Amazon even stated they could replace it but to say the address is deactivated when I am still sending things to that address is nothing short of a blatant lie. Attached screenshot of the address on file listed on my account still showing as active.
4. I would also like this escalalated, again it seems I am dealing with an inexperienced agent that has no comprehension of the issue. Why am I paying so much money for Amazon Prime when they cannot clearly deliver on their services?
5. I will now also be seeking to cancel my Prime membership and I will be expecting a full refund on a service that was just renewed despite constant delays, wrong items sent, poor customer service, items going missing in the mail.

Sincerely,

*********************
Business Response
Date: 01/10/2024
Hello *********************,
Thanks for writing back to us and providing the confirmation of the address. The address which was de-activated was under the name of ************************
To assist you with this issue, I've created a replacement for this item and the replacement order ID is *******************.
I hope this helps! Have a great week ahead!

Regards,
****************

Customer Answer
Date: 01/10/2024

Complaint: 21079232

I am rejecting this response because:
I don't know who created the replacement, but why are they sending it to my address when they have been told on numerous occasions, I DO NOT HAVE the album, it was shipped as a present to my son's address in Washington! A simple look at the order as well as the screenshots I posted would show this! How can i return something I no longer have in my possession; it was a gift!

Sincerely,

*********************
Business Response
Date: 01/11/2024
Hello *********************,

I hope this email finds you well. Thanks for writing back to us.

I'd like to inform you that the address which was used initially to purchase this order is currently showing deactivated on our end and we are unable to create the replacement to that address.

In this case, we request you to please add the address again to your account where this needs to be send and mention the full address where the item needs to be returned from and the replacement needs to be sent and we will check and confirm the replacement details and will send the return to their address as well to return who has the item and not your address.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 01/11/2024

Complaint: 21079232

I am rejecting this response because:
AGAIN, I AM BEING LIED TO BY AN IMCOMPETENT SERVICE REPRESENTATIVE. THE ADDRESS THAT THE ***** WAS SHIPPED TO IS ON FILE, IT IS ACTIVE AND I HAD ALREADY PROVIDED PROOF OF THIS VIA BBB AND AGAIN I ATTACH SAID SCREEN SHOT (HIGHLIGHTED FOR THE BENEFIT OF THE SAID INCOMPETENT SERVICE REPRESENATIVE). I WOULD NOW LIKE TO SEE THIS CASE ESCALATED NOW AS THIS IS BEYOND A JOKE.

Sincerely,

*********************
Business Response
Date: 01/19/2024
Hello *********************,

Thanks for confirming the address. I hope this email finds you well.

To help you with this, I've created a replacement for this item to the mentioned address under name **********************

Should you have any further questions, do reach back out to us.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 01/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution has been far from satisfactory to me. Customer service representative continuously lied about address not being available (I didn't do anything other than point it out TWICE) but it's a miracle, all of a sudden, they can send it to the correct address after trying to send it to me! It's also amazing that for once the right product was finally received after this fiasco. If I could make one recommendation, it is that the agent that took charge of this issue be demoted to the mail room, then again, better not. The WRONG item that was sent and basically screwed up a Christmas present (thanks Amazon for that, still no apology for that but yet you were quick to take money for my Prime Membership renewal). While this matter for now may seem closed and proof of return has been attached, I will be leaving a review based on this particular experience (along with the agent involved). I have also contacted the **** press with a "Amazon Horror Story" in case they wish to report on it.

Sincerely,

*********************

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