Business Profile

Computer Software Developers

Microsoft

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,364 total complaints in the last 3 years.
2,129 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our nonprofit organization purchased a Microsoft Office subscription and use Outlook for all nonprofit-related emails. We started receiving "bounce back" messages fron our email address stating that our emails were being flagged as "spam." Our IP address has somehow been listed as spam and we have sent requests to be removed from the spam list by Microsoft. This is a PAID subscription and our IP address should never have been flagged under any circumstances. We would appreciate it if our IP address could be removed from the "spam" or "blocked" list immediately and that changes be made to the flagging system on Microsoft's end so that this does not happen again.
Business Response
Date: 04/13/2023
Hi *****,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your IP address issues.

We suggest you follow this thread How to remove an IP from Microsoft Blacklist - Microsoft Community

(********************************************************************************************************************************************************************* )

or this other link which may you help resolve the issue.
Remove yourself from the blocked senders list and address 5.7.511 Access denied errors - Office 365 | Microsoft Learn
(
*********************************************************************************************************************************************************************************************************** )

If you need further assistance, feel free to visit Microsoft Support Channel: Microsoft.com

Sincerely,

Microsoft Corporation?

Customer Answer
Date: 04/16/2023

Complaint: 19913077

I am rejecting this response because: We have already submitted requests to the links you refer to. Since you have not taken the time to assign ********* members to fix this issue directly, our next step will be to file a report with the ************************* in ********** since you are charging for a service that you are not providing.

Sincerely,

***********************
Business Response
Date: 04/20/2023
Hi *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your IP address issues.

If you need further assistance, feel free to visit Microsoft Support Channel: Microsoft.com

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/25/2023

Complaint: 19913077

I am rejecting this response because: No assistance with this issue was provided whatsoever. It is clear that the company is not at all concerned with whether or not paying customers are charged for services that they are blocked from using. This is a disservice to nonprofit organizations but is also a charge for services not provided. We will follow up with the ** as well as discussing our experience in upcoming interviews.

Sincerely,

***********************
Business Response
Date: 05/01/2023
Hi *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your IP address issues.

As indicated, if you need further assistance, feel free to visit Microsoft Support Channel: Microsoft.com

Sincerely,
Microsoft Corporation.

Customer Answer
Date: 05/05/2023

Complaint: 19913077

I am rejecting this response because:
Since it is clear that no action is going to be taken on Microsoft's part to address this issue, we will let the AG's office handle it from here.

Sincerely,

***********************
Business Response
Date: 05/15/2023
Hi *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your IP address issues.

As indicated, if you need further assistance, feel free to visit Microsoft Support Channel: Microsoft.com

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 05/15/2023

Complaint: 19913077

I am rejecting this response because: No response was provided.

Sincerely,

***********************
Business Response
Date: 05/18/2023
Hi *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your IP address issues.

As indicated, if you need further assistance, feel free to visit Microsoft Support Channel: Microsoft.com

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 05/22/2023

Complaint: 19913077

I am rejecting this response because: *********** has not responded with any actual solution. This has been forwarded to the AG's office in **.

Sincerely,

***********************
Initial Complaint
Date:04/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft Xbox has issued a permanent ban against my xbox account. They claim I have fraudulently either obtained games or secured a refund for games. These games are a digital license to play the software. The suspension began out of nowhere on thursday. The issuance of the notice came at 4:35 pm. They did not disclose what the issue was only that i was banned for violating their terms of service. See the below screenshot of what their ban states. I was limited to a 200 character appeal process, and was still unsure as to what terms were violated. I answered the ban stating i have never modified game files or console etc, i do not cheat using outside programs online, these are the most common forms of issues resulting in bans. Only after my appeal was denied i found out it was for the aforementioned allegations of fraud. I forwarded 2 emails from reputable online retailers where i purchased digital license keys from the *********************************************. I have yet to receive a response however as it has now been over 36 hrs (it only took two for them to deny my appeal) i am not hopeful to get one. I found a thread online in reddit about people being banned for requesting a refund from microsoft for software that doesnt work for their console. I did make a request of a refund on two occasions - first was a duplicate purchase on their store and second was for software that would not work for my xbox. I have now been blocked from this account wrongufully where i have spent several hundred dollars buying digital licenses from them directly and to play again i would need to repurchase all of this software due to their error. There is no way to speak to a human about this and no way to contact their enforcement team beyond the 200 character appeal request that was arbitrarily denied and now appears permanent. Below are screenshots of the transactions, including the MICROSOFT APPROVED REFUNDS. Additionally i have attached all the money i have paid to them to content i can no longer access.
Business Response
Date: 04/13/2023
Hi ******,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox enforcement action and access request. A?senior member of our Xbox Account and Billing Team will investigate this matter and contact you directly to work toward a?resolution **********

Sincerely,

Microsoft Corporation?
Customer Answer
Date: 04/17/2023

Complaint: 19912520

I am rejecting this response because: Microsoft has contacted me stating the transfer all account suspensions back to the enforcement team at xbox. The team the wrongfully enforced the permanent suspension in the first place. They have closed the ticket and consider it resolved on their side. I have sent all the same screenshots and receipts to them showing both purchases and refunds were legitimate and my account still shows as appeal denied.

I have requested contact information for a member in management of the enforcement team.

Sincerely,

*************************
Business Response
Date: 04/19/2023
Hi ******,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox enforcement action and access request.
If you need further assistance, feel free to re-open you case **********

Sincerely,

Microsoft Corporation?
Initial Complaint
Date:04/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Harrasment
Business Response
Date: 04/14/2023
Hi *****************************,

Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must visit ******************************************************** call ************ to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.

Sincerely,

Microsoft Corporation.
Initial Complaint
Date:04/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cant get through to anyone. I think someone reported my email as spam. So for several days my emails being sent were rejected. I think maybe they are going through now. But if not. How do I get so my account is not reported as spam? Who would have reported me as spam? I can get into my account. I can send. But it fails to deliver. It appeared almost everyone I have emailed for a day or two it was a rejected email. I can send but I got called as spam or something and then nothing was being delivered. Who did this?
Business Response
Date: 04/12/2023
Dear *****************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/22/2023

Complaint: 19912120

I am rejecting this response because:

please emial me directly. No phone calls I tried your carousel phone system and couldnt get through
**************************

Sincerely,

*****************
Business Response
Date: 05/01/2023
Dear *****************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution, as your past case has been archived. Your new case number is **********. Please allow between 5 to 7 business days for an agent to contact you.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/05/2023

Complaint: 19912120

I am rejecting this response because:

this is not resolved. Again why was my email locked up?
Who did it? Who reported it?
if it happens again how do I get ahold of
Microsoft to reactivate? There needs to be a system in place so I can get ahold
of Microsoft to unlock it
nothing has been done
Sincerely,

*****************
Business Response
Date: 05/12/2023
Dear *****************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******** has been working with you on this issue. Upon checking we were able to confirm our agent has provided these answers for you. We understand some of the answers arent what you had hoped for, but please understand theres several things we dont have access to, such as who reported your email as spam. Please clarify any further questions you have with our agent, so we can work towards closure.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/17/2023

Complaint: 19912120

I am rejecting this response because:

we still dont have a long term solution if this happens again. there is no long term fix.

Sincerely,

*****************
Business Response
Date: 05/23/2023
Dear *****************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request, we were able to confirm our agent is reviewing your concern for a long-term solution.

We will monitor this case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/26/2023

Complaint: 19912120

I am rejecting this response because:

I still dont have a long term solution. I guess switch to Gmail or file state ag request next time.

Sincerely,

*****************
Business Response
Date: 05/31/2023
Dear *****************,
Thank you for contacting Microsoft Corporation regarding your grievance. Upon checking your complaint and recent service request **********,we were able to confirm our agent informed you the issue appeared to be resolved and provided some tips to avoid landing in spam folders. Theres no further action or assistance we can provide as the issue has been resolved. If you follow our agents tips, you shouldnt experience any trouble. In case your issue of not being able to send or receive emails shows up again, please follow the steps our advocate provided, as this could be an account issue.
Considering this information, we will be closing this complaint as theres no further assistance we can provide.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/05/2023

Complaint: 19912120

I am rejecting this response because:m
we still dont have a long term solution.
1 I go to gmail
2 I file a state ag request

this is the best I have thus far

Sincerely,

*****************
Initial Complaint
Date:04/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
04/07/2023 I have had countless problems with my PC where I could not access things or I had to reset passwords do to their new wallet feature on Microsoft edge however now once again I have read had to reset the passwords but I cannot do it because I cannot access the accounts that have these passwords now because my email is no longer being allowed to be accessed by the computer this puts me and my daughter at Great inconvenience we would like this fixed because this is putting ** in a bind
Business Response
Date: 04/12/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/12/2023

Complaint: 19911359

I am rejecting this response because: have not accessed email in over a week

Sincerely,

***********************
Business Response
Date: 04/20/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* has been working with you on this issue. Upon checking we were able to confirm our agent provided the Account Recovery form for you to complete and be able to recover your account. The support case is now closed as theres no further action our agent can take.

Considering this information, we consider this complaint as closed, as our agent provided the steps you need to complete to be able to recover the account and there's no further action we can take.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/24/2023

Complaint: 19911359

I am rejecting this response because: you have not fixed your new wallet feature

Sincerely,

***********************
Business Response
Date: 05/01/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. As we mentioned in our last communication, we consider this complaint as closed, as our agent provided the steps you need to follow and stated theres no further action we can take.

This case will remain closed.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/05/2023

Complaint: 19911359

I am rejecting this response because: you fail to see the problem

Sincerely,

***********************
Initial Complaint
Date:04/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sent an email today (4/7/2023) at 4:58 PM from Xbox Safety stating I had violated one or more terms of the Community Standards and due to that my account and Xbox device were permanently banned. I have only played a total of 3 games on my Xbox and do not have the ability to talk to anyone online since I dont have Xbox live. There are no details listed as to what egregious act I committed which resulted in this serious of a consequence. I have spend hundreds if not thousands of dollars with that profile and now everything connected to that profile is now seized by Xbox and I have no way of getting my money back much less talking to someone to get this ban revoked.
Business Response
Date: 04/14/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation.
Initial Complaint
Date:04/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft Store on Windows only displays a single positive review for a product which simply does not work for half of reviewers, hiding these negative reviews by default was an active deception on Microsoft's part for a product on which they refuse refunds. Microsoft has and is perpetrating a deliberate fraud against consumers.
Business Response
Date: 04/12/2023
Dear *************************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:04/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased MS ***** 2021 Standard directly from Microsoft website. Program does not function properly. I was told I purchased a retail license and retail support comes with license. Retail Support cannot fix this application because its a Commercial product. Commercial support will fix it unless I pay for additional support which is almost double the cost of the application. So I was mislead or sold the incorrect license for a product that doesn't function. I have called multiple times to get the same run around and ultimately no support for a product that has support with the license purchased. ******************** has repeated ignored all my emails. I have spent hours on the phone being transferred back between departments. The appearance is they sold me the incorrect license for the support or lack there of.
Business Response
Date: 04/13/2023
Hi ****,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your purchase as to Visio program installation issues and refund request issue . A?senior member of our Account and Billing will investigate this matter and contact you directly to work toward a?resolution. **********

Sincerely,

Microsoft Corporation?
Initial Complaint
Date:04/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a digital license for windows 10/***** for **********************, from their store. Order #********** I was only able to use this license one time since purchasing. Since then no matter what i do i cannot use the license or activate my product. I have spent literally hours on the phone, over chat, and email trying to get microsoft to correct this issue, every single time they say the same thing, do the same thing, fix nothing then tell me oh well we tried, they refuse to give me my money back for the product they refuse to provide for me. This is fraud. Their liason from BBB lied and stated they made multiple attempts to contact me however my phone records show 0 attempts. my most recent attempt- ticket # **********,i advised them that at this point i have been trying to get them to fix this issue for almost 2 years now to no avail and nothing they have done has worked, I requested a refund, so that i may just reattempt a purchase for the product i paid for already. The rep promised me they would investigate and see if a refund could be given and that i would be contacted within 24-48hrs that was a week ago. They are lying, playing games and refusing to resolve this issue, bottom line i paid for a product that they refuse to allow me to use.
Business Response
Date: 04/14/2023
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation.
Initial Complaint
Date:04/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The transaction originated on 3/2/2023. My wife had purchased an Xbox elite v2 controller for me a little bit over a year ago. She purchased said controller with the Microsoft Complete warranty. This warranty when we purchased it stated that a one-time brand new replacement would be issued upon us filing a warranty claim alongside an extended warranty for future claims. We had never filed a warranty claim for said product up until 3/2/2023. Initial claim process seemingly went smoothly until the replacement showed up on 3/10/2023. What I received was not a new in box replacement nor was it new at all. They had shipped me back the same controller with stick drift and a broken bumper without even looking at it. I attempted to contact them via email on multiple occasions with no response so I opted to contact them via chat on 3/19. When I contacted them they apologized for what happened and assured me that they would make sure I get sent a replacement. I sent the controller in again and it sat in the warehouse facility for over a week after being received. The website did not reflect that the controller had arrived at the warehouse so I contacted chat again. Chat reassured me that they are sorry and that I would be receiving a brand new controller. That following week the website it went through processing and they sent me a controller. It showed up on 4/6/2023. The controller I received this time was also not new. It has scratched face buttons, a booger on the grip and skin flakes inside the d-pad and the thumbsticks. I proceeded to contact chat again on 4/6/2023 the same day I received the nasty replacement. They told me that I was misinformed on how the warranty process works but they would run it up the channels to see if they could get an exception but it would take 4-7 days to get a response. They won't respond and I never even got the after chat email. This was the absolute worst customer service I have ever experienced in my entire life.
Business Response
Date: 04/12/2023
Hi ****

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your controller issues and replacement request.A?senior member of our Account and Billing will investigate this matter and contact you directly to work toward a?resolution.? Your new case number is **********

Sincerely,?
Microsoft Corporation?
Customer Answer
Date: 04/12/2023

Complaint: 19908951

I am rejecting this response because: This does not adequately address the issue. Further response is needed.

Sincerely,

*******************
Business Response
Date: 04/17/2023
Hi ****

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your controller issues and replacement request. Based on the previous case number **********
We suggest you contact the person who is handling your case.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/19/2023

Complaint: 19908951

I am rejecting this response because: No action has been taken to rectify the situation. I was merely sent an email stating that according to their current warranty policies they are within their rights to send me a refurbished product. I was told I would receive a new product and that's what I would like to receive. Either that or be refunded for the cost of the controller and the warranty.

Sincerely,

*******************
Business Response
Date: 04/24/2023
Hi ****

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your controller issues and replacement request. Based on the previous case number **********

We suggest you contact the person who is handling your case.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/24/2023

Complaint: 19908951

I am rejecting this response because: They haven't resolved the issue.

Sincerely,

*******************
Business Response
Date: 05/01/2023
Hi ****

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your controller issues and replacement request. Based on the previous case number **********

We suggest you contact the person who is handling your case.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/05/2023

Complaint: 19908951

I am rejecting this response because: they've done absolutely nothing for me. In fact they said there's nothing they could do after their representative confirmed that I would be receiving a new controller. Apparently the microsoft complete terms changed since we purchased it because when we bought it the terms literally stated that a new controller would be sent. I read through the terms thoroughly before we made the purchase.

I want a new controller. That's what we paid for.

Sincerely,

*******************
Business Response
Date: 05/10/2023
Hi ****

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your controller issues and replacement request. Based on the previous case number **********

We suggest you contact the person who is handling your case in case you have not received assistance.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/12/2023

Complaint: 19908951

I am rejecting this response because: They refuse to respond to me. I want my new controller.

Sincerely,

*******************
Business Response
Date: 05/16/2023
Hi ****

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your controller issues and replacement request. Based on the previous case number **********

We suggest you contact the person who is handling your case in case you have not received assistance.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/16/2023

Complaint: 19908951

I am rejecting this response because: The same reason I've been rejecting it this whole time! This is ridiculous!

Actually provide a solution,

*******************
Business Response
Date: 05/19/2023
Hi ****

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your controller issues and replacement request. Based on the previous case number **********

We suggest you contact the person who is handling your case in case you have not received assistance.

Sincerely,
Microsoft Corporation

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