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Business Profile

Hospital

Newport Hospital & Health Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Newport Hospital & Health Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Newport Hospital & Health Services has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged too much for a surgery I had at this hospital on March 13th 2023. My account was credited the overcharge amount, $483.24. On May 22nd 2023 I received a letter to my MyChart account (online account) that I would be refunded the overcharge amount. The $483.24. The letter was signed by *********************** in the ***************** Services Department. After about 6 weeks, I never received the refund so I called **************** asking what happened to my refund and she said she had no idea she had posted the letter to my account because no refunds were going out, but she could not tell me why and why it had been typed up. She said she would contact the accounting department then get back to me, but of course she never did.

      Business Response

      Date: 09/21/2023

      We are in receipt of the complaint and are investigating the issue. Refunds have to be certified by a member of our accounting team before they are eligible to be sent out. Unfortunately the system creates and sends the refund letters before a full review is completed. This can take up to ********************************************************************************************************************************************* the letter. I will be reviewing the case in the coming week with our comptroller and chief financial officer. We are processing this as a formal complaint and anticipate we will have resolutions within ***** days. I can be contacted at ************ if you have specific questions, However please note that I am currently out of the office tending to a family emergency and I should be back next week.

      Regards,

      Rhiannon (Rhi) *****

      Manager of Risk and Compliance

      Newport Hospital and Health Services

    Newport Hospital & Health Services is NOT a BBB Accredited Business.

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