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Business Profile

Furniture Stores

Furniture World
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Furniture World's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Furniture World has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Furniture World

      11031 State Ave Marysville, WA 98271-7200

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    • Furniture World

      987 Ault Field Rd Oak Harbor, WA 98277-3620

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    • Furniture World

      2601 6th St Bremerton, WA 98312-3937

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    • Furniture World

      217 S Broadway St Aberdeen, WA 98520-6212

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    • Furniture World

      19215 Highway 99 Lynnwood, WA 98036-5230

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got furniture delivered on December 15 and they damaged my apartment wall door and door frame and they will not fix it and I am renting this apartment. Ive been talking to them for the last three weeks and he tells me he cant do nothing about it. Can you please contact me

      Business Response

      Date: 01/29/2024

      On December 15, 2023 we delivered your sofa chaise to your apartment. At the time of delivery our delivery staff advised you the item you chose would not fit through your doorway. To continue with the delivery we advised we would need a release form signed, which we provided to you and is attached here, dated and signed by you. The release form states we will not be responsible for any damage that could occur to property or your item by continuing to try to get item into your home.

      After completing the paperwork and receiving your authorization we continued with the delivery, again it would not fit. We returned item to store and you came in and reselected another item which we delivered without any incident on December 18th. The item you received was for the exact amount of the items returned to store, no additional monies were collected for your second selection and delivery. You were advised of this when speaking with our customer service department. 

      We apologize for the inconvenience but we cannot be held accountable as we gave your our professional opinion that your chaise would not fit and only continue after you signed the wavier.

       

      Regards,

      ******************

      Furniture World

    Furniture World is BBB Accredited.

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