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Business Profile

Lube Services

Jiffy Lube

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jiffy Lube Location **************************************************** ************

    Customer Answer

    Date: 03/25/2024

    Vehicle was brought into Jiffy lube for a oil change on 12-15-23. Oil change was done and was charged $179.40. Shortly before leaving manager came over and said they screwed up oil change will be free this time and $179.40 was put back on my debit card. Left and dash light came on and went off a few days later. Thought it was because oil life had not been reset went back to Jiffy Lube they said if it comes back on come back. A few weeks later my motor was blown per ********* ******** quote $41872.95 to fix replace motor. I am still paying off this car. I still owe $8,270.90 I am still making payments for a car I can't drive. I have spoke with two attorneys about this the first one said he would take the case and then later came back and said he would not. I am not sure if he was paid off or what happen. Now I can not get an attorney to call me back. I understand that fixing this car is a lot of money. I would just like to be compensated for my loss. I am into this car for over $20,000 I would just like that money back. I have all the paper work for Jiffy Lube, ********, tow fee's. I have used Jiffy Lube in the past and have no issues but this time it has been a very expensive experience. I did contact the store as well and was told that someone would contact me and no one did.

Jiffy Lube is NOT a BBB Accredited Business.

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