Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint PCS Center

  1585 Niagara Falls Blvd Buffalo, NY 14201

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  Sprint Now Part of T-Mobile

  4390 Clyde Park Ave SW Wyoming, MI 49509-4057

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  Sprint Now Part of T-Mobile

  1660 S Congress Ave STE 1 Boynton Beach, FL 33426-6585

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  Sprint Now Part of T-Mobile

  1668 W Hillsboro Blvd Deerfield Beach, FL 33442-1657

Review Details

• Review fromSue W

  Date: 07/07/2025

  ******** is horrible. I turned in my equipment and now they are saying they cannot find it and billing me full amount. I called but will not talk to me without a 6 digit code, store will not help. Sent letter and no response. They have horrible customer service.

• Review fromQuebalea g

  Date: 06/26/2025

  I am writing to express my deep frustration regarding a recent issue with my service and the support process I’ve experienced. I have been a loyal Boost customer for a long time, and unexpectedly, my phone stopped connecting to the internet. I reached out to customer service for assistance, but unfortunately, they were unable to help me over the phone due to a failed verification process.
  I then visited a Boost store in person, where I successfully passed verification. I was advised to delete my eSIM and reset my phone, which led me to visit Apple. After receiving a replacement phone from Apple, I attempted to activate the new device and obtain a new eSIM.
  Despite bringing my valid ID and answering the same verification questions I had passed the day before, I was told that my answers were now incorrect. I was informed I must now wait seven days to receive a new phone, during which time I will be completely without service. I also deleted my iCloud account during this process, further complicating my ability to use the phone.
  I explained the situation to your support team in detail, including the fact that I had both my ID and PIN, and that none of this disruption was due to my actions. Unfortunately, I was even disconnected from the call after requesting compensation for the days I will be without a functioning phone.
  This experience has been extremely frustrating and inconvenient, especially given that the issue began with a sudden and unexplained loss of internet and satellite service.

• Review fromCalida S

  Date: 06/23/2025

  I wish I could have the option of not leaving any stars because they don't even deserve that. The customer service agents are extremely rude, disrespectful, dishonest, argumentative, unknowledgeable, and flat out incapable of being in a service position of any kind. I haven't been able to utilize my service for several months prompting call after call after more calls begging and crying to speak to a superior agent only to be hung up on, dismissed, and left without help with my LIFELINE service! They don't care about the fact that I don't have any other phone service or ability to connect with the outside world because their service is not working. If I have to rely on this service to actually save my life I'll be good as dead and nobody there cares at all whatsoever. They even refused to talk to me because they thought I was recording the conversation and said it's against policy to do so yet it's ok for them to record? Sounds sketchy to me and what do they have to worry about so much that they can't talk on my recorded line but for them it's perfectly acceptable. And they lied to me because it's not policy. They hung up on me crying and upset because they refuse to listen to me and do their job. I still don't have service and no hope that I ever will if it's up to them. The most absolute worst experience I've ever encountered in my life all the way around. I'd rather die than to be associated with this business for one second longer because they have extremely horrid dishonest trashy business practices that nobody in their right mind should want to associate themselves with. They had no problem hanging up on me knowing that they had me in a state of emotional distress like I was just garbage to them.

• Review fromChristian B

  Date: 06/22/2025

  We were told that we would get 4 x $800 credits for new phones, then those credits would be "paid off" monthly over 3 yrs. We got 3 x $800 credits and new phones while in the store. All good so far. But when we went in later to get the 4th phone, we were told that we "did not have enough credit." I asked them what this meant. A high enough credit score? Enough credit w/T-Mobile? We were unable to get a clear description what this meant. If they meant credit score, our score is between ******* (fluctuates every few months). Are they saying someone with an Excellent credit score falls short based on some unmentioned fine-print? If ******* is not good enough, then most of the population does not even qualify for 1 phone.Or if they meant enough "credit with T-Mobile," I don't get this either. We were a brand new customer - they know how much we have spent there which was exactly $0.They told us we had to pay for the new 4th phone up front, and then they would reimburse via a monthly credit over 3 yrs. Different deal than the previous 3 phones! And not the deal they described originally!We were "misled" to put it politely. They still owe us this 4th phone under the original deal.

• Review fromzhihui g

  Date: 06/19/2025

  I bought a phone, but it was lost during delivery, and I never received it. T-Mobile refunded the money I paid for the phone, but then they charged me again through my phone bill. So now I dont have the phone, but they still took my money.

• Review fromApril L

  Date: 06/19/2025

  I had went to T-Mobile in April of 2025 to get a phone through my parents account, After being there for 3 hours trying to get a new phone and paying the $169.10 to get it, their system supposedly glitched and could not get the number switched and the phone activated. I asked them, because they already processed my card payment, when it will go back on my card, they said it would take 3-10 days, I have called repeatedly, been back down to the store and I get the run around, they have said it will go to my card, and then told me it would be sent by check in the mail, and then tells me it will go to the card that was saved in their system. Let's just say it is now June 19 2025, and I have still yet to to get my refund, and still getting the run around over 2 months later. I Just want my money back!!

• Review fromVelicia B

  Date: 06/13/2025

  I went into the ******** store in ********** on ******************** on June ******* 30 minutes before closing to get a phone because my phone broke. The customer representative tell me that my phone would be $25 for this one time purchase. I end up paying $75. I think for the activation fee. On June 10, 2025 my bill came in and it was $60 more than I'll pay. I noticed that I had 2 additional phone lines all my bill. When I call ********, they told me that the salesperson had it two lines to my account, one free line and another line that I am paying. I did not know anything about the sales person. Adding any extra lines, nor did the salesperson disclosed to me that he was adding additional phone lines to my account. I call the store and ask to speak to the manager didn't come to the phone. So I hung up and decided to drive over to the store when I got there. I was waiting on the manager and the person that put the additional line on my account came over t and said that he remembered me and he had to put the two additional lines on my account to offer me a free phone. I explained to him that number one you didn't give me a free phone. You told me I had to pay $25 for the phone and I also told him that he never told me he was adding that these 2 lines to my account. Then his response to me was he was tired and it was 30 minutes before closing. That's why he did it. So I have tried to talk to the system manager, the manager and all they could come app with was that's what they had to do in order to ensure then I got a phone. And what I told them is that this information should have been discussed with me and told me that this is what they had to do to give me a phone. But they did not do it, they're not. They did not give me the opportunity to say. I wanted it or not. They just added it, and now I am stuck with additional fees every month and the best that they can do for me. Is just credit a one time? Twenty five dollars,

• Review fromThomas T

  Date: 06/10/2025

  **** keeps telling me there's an outage in my area. I haven't had wifi for 2 weeks. Maps show no outage. They can't tell me how many people this affects. All my calls go over seas. I can't understand the people and I can tell they're reading a script. This is very frustrating. Sorry company to deal with.

• Review fromLavell W

  Date: 06/06/2025

  I am writing to formally notify you of a troubling experience I encountered as a T-Mobile customer, which to this day remains unresolved despite my repeated attempts to rectify the matter through your customer service channels.On or around May 16, 2023, I visited a T-Mobile retail location in *******, ***********, where I was unfortunately the victim of what was fraudulent behavior by several of your employees. The employee in question:Changed my billing address without my knowledge to reflect the stores own address, which has created numerous security and account verification issues for me since that date.Added an additional line of service to my account without my consent.Issued me the wrong phone, giving me a device with significantly less storage (approximately 100GB) in exchange for my trade-in, which was a phone with over 500GB of storageagain, without properly informing or obtaining consent from ***** a result of these actions, I have suffered nearly two years of ongoing issues with billing discrepancies and account security. Whenever I attempted to verify my identity using my correct address, it failed to match the fraudulent information on file, causing significant inconvenience and distress.I personally visited the same T-Mobile store again to raise these issues, (May 2025) but the employee and manager claimed to have no knowledge of the transaction in question. Since that time, I have spoken with ***** different customer service representatives over the past ************************************************************ three actually did. Despite my repeated attempts to bring this to T-Mobiles attention, the matter remains ************* be clear, I am seeking to resolve this matter amicably and without legal escalation. However, should this issue continue to go unaddressed, I will be forced to consider further legal action to protect my rights as a consumer.

• Review fromKevin B

  Date: 06/03/2025

  ******** located at ************************************************************ has done nothing but lied and pacified us for the last 6 months. We have gone to them repeatedly (we have had approximately 25 communications with them since 2021 and 50 since January 2025) for resolution and we still have not received resolution other than a slap in the face credit of $200. They have overcharged us by almost $3500. We have spoken with multiple people both at the location and the corporate offices to no avail. We have filed complaints today with the *** and the Ohio Attorney General. We are disgusted by their lack of communication, their lies and them stealing almost $3500 of our money. They told us our bill would be $200 and then charged us over $400 per month and continue to charge us over $400 a month. They told us our phones were an EVEN trade and then turned around and are charging us monthly hundreds of dollars for them, they told us we would have the First Responder Discount and they never applied it, they charged us for 2 iPads....we had 1. We have wasted hours and hours of our time calling, going to the location and being told it would be resolved. They have promised us refunds...we have received $200 out of $3500. They do not follow through. They do not do what they say they are going to do. They lie. They rob you of your hard earned money. They should not be able to conduct business. We are currently stuck because we have an outstanding balance of thousands of dollars for 5 phones, 3 of which we were told would be an even trade and 2 that we agreed to pay the total of $19 per month on. We want all of the money back that they stole from us ($3300), we want the 3 phones to show a $0 balance due and we want to be released from our contract. We are tired of being blatantly lied to, stolen from and pacified. We have dealt with ******, ******* and now **** and have not received a call from the regional manager even though we requested one.