Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you type allergypartners.com payment into ******* the first thing that comes up is what turns out to be an ad link to doxo.com with allergy partners branding on it. I (understandably) did not realize this was not their official payment portal and made a payment through them about a week ago, which they have still not received. When I checked on its status, I was told that doxo has no official relationship with them. I looked online and found a few companies posting warnings for people to not fall for this ruse. This is unethical, and aught to be illegal (even if theres some fine somewhere that clarifies it).

  

  Business Response

  Date: 07/28/2022

  Hello, 
  doxo is a third party **** pay service that enables consumers to pay and manage all their bills in one location. We are very clear about the delivery date on payments when they are made, we have no desire for anyone to have a late payment, we even ask that you check a box and say you understand the date when making your payment so that you do not have an interruption of service. I do see the transaction that was requested on 2022-07-21. doxo advised that the payment would be delivered to Allergy Partners  on 2022-08-01. We are very clear that we are a third party when we do not have a direct relationship with a ******

  I will have someone from our customer care team reach out to assist you further  
  

  Best, 
  ****
  

  
  

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 13th I went online to pay my water ****. Their name DOXO showed that they were affiliated with the *************** water department. they removed $83.99 from my account. I assumed that the matter was solved, however on the 21 I got a disconnect notice from the water department I called them and they have not received my payment. I called DOXO they said the payment was mailed the 13th and it arrived on the 22nd. DOXO has offered no proof that they mailed any payment for my water ****.I have been in constant contact with the water department and they still have not received my payment

  

  Business Response

  Date: 07/26/2022

  Hello,
  

  doxo is an online **** pay service that enables consumers to pay all their bills in one location. We do not have banner ads on any sites but do appear in searches for how to pay a ****. doxo did not advise that we were affiliated with ******* **************** (**) see attached. 

  I do see our customer care team has been in touch with you to assist you further 

  Best, 

  Lisa 

  
  

• Initial Complaint

  Date:07/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter received a $1.00 and $1.60 FasTrak toll violation for accidentally getting on the **** lane while using my car. I attempted to pay the $1.00 toll through the FasTrak website on July 17th, but was somehow redirected to Doxo.com. This is where things got fishy. On July 17th, I payed $4.99 to Doxo for a FasTrak violation of $1.00. Doxo charged $3.99 JUST for the transaction. When I logged into my FasTrak account today, June 20th, both of the tolls showed up as unpaid. I went ahead and paid both tolls through the FasTrak website without being redirected or charged any transaction fees. I have now been double charged for the $1.00 fee AND unfairly and fraudulently charged a $3.99 fee by Doxo. The Transaction ID for the ***************************************** is the following:43dfe863-1b76-49ad-ade9-341bc1d2d202. When I looked back at my history, I see that I typed in the ACTUAL FasTrak website incorrectly on the 17th. The actual FasTrak website is BayAreaFasTrak.org. I accidentally typed in BayAreaFastTrack.org (with an additional T and C). I was then redirected to Doxos. This is SO predatory against regular people who are simply trying to pay their toll violations. Please assist in ending this scheme and uncovering how Doxos is taking advantage of and stealing from people. I have attempted to contact Doxos Support but there is NO way to file a complaint. Please, please assist!

  

  Business Response

  Date: 07/21/2022

  Hello  ,
  Im very sorry to hear about this, and I want to assure you that this is not the experience wed like you to have with our service. I would strongly recommend contacting our ************* team so that we can investigate this with you and make things right. I checked our system and do an account under this email address

  
  You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
  Best,
  ****
  

  
  

• Initial Complaint

  Date:07/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/18/22 $3.99 service charge fee.Contacted a representative from Doxo regarding payment that was intended to go directly to replublic services and not through their 3rd party service. When attempting to bring up **************** to make the payment it appeared to be the correct website on first look. This weblink came up before the official republic service link which to my view is an underhanded practice.After explaining the error the Doxo rep. would not reverse the service charge since they claimed to have provided the "transparent service".This is an unfair practice to trick others into payment billing through a 3rd party.**************** did reverse the dual charges and advised us to try getting the service fee from Doxo.

  

  Business Response

  Date: 07/19/2022

  Hello, 
  

  doxo is a 3rd party **** payment service that enables consumers to pay and manage all their bills in one location. We are very clear that we are a third party, we do not have a direct relationship with a ******. See attached example. 

  The payment is being sent to Republic Services on July 21,2022. The fee cannot be refunded, this was sent to the ****** you requested with the information you have provided. I do see you were able to reach our customer care department. If you need further assistance we are happy to help 

  Best, 

  ****

  
  

  Customer Answer

  Date: 07/21/2022

   
  Complaint: 17590387
  
  I am rejecting this response because: When performing the seach for republic service it appeared to be the correct link to the utility in big bold letters at the top of the web page. The transparency you speak of in on the small print letters at the bottom of the page. I've never had to worry about reading the fine print when paying a utility **** before this mishap.Republic servces did credit payment back to me but was un able to help me with the unwanted service charge.When speaking with the service rep. I was told they would not refund me for the service that I didn't want. I have checked other complaints about this practice and they all get the standard response similar to the one we received. This type of spoofing is an underhanded approach to inject their service when attempting to pay directly to the business. If i wanted to give money away to a third party I would have searched for it. Please add this letter to the list of complaints on this type of practice.Thank You Sincerely,
  *************************

• Initial Complaint

  Date:07/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently, over a month ago, made a utility payment to Doxo for my **** at *********************** here in ******* ********. They gladly took my money out of my account but it has never been sent to LES. I have had three phone conversations with them regarding this problem and two weeks ago they told me they would send me an email with a copy of receipt of payment to LES. To date I have not received this email. I have contacted **************** System who have no record of such payment ever being made and stated they have never even heard of Doxo. I am apparently out of $60 dollars of which has been scammed from my account. I believe it to be a scam as payment was never received here and I have been lied to and ignored on this subject by Doxo now for two weeks. I know you dont base accreditation on customer complaints but I would say that they are into more than just complaints. They have stolen $60 from me have no regrets I have made no effort to resurrect the situation. Lincone ********************* Account *********. ****** How can such a company be accredited by anyone. By accrediting this company and all the other things I found out about them now online youre discrediting yourselves at the **************** ******* Please look into this for me. Thank you, ********************* *******************************************************

  

  Business Response

  Date: 07/18/2022

  Hello, 
  

  doxo is a third party **** pay service that enables consumers to pay and manage all their bills in one location. 

  I do see you have been in touch with our customer care team. The ********************** was successfully sent to Lincoln Electric System. This was sent to them electronically on June 14, 2022 in the amount of $60.77. I have escalated this to our tier 2 customer support. They will be in touch with you today to assist you further 

  Best, 

  Lisa