Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on March 21, 2023 purchased a 2014 Jaguar XJL from the Mega Auto Outlet in ******** **, we traded in a 2007 ******** S550. drove the ******** 2+ hours from ******** to ********. the car was in great shape. During the pre-sale they offered to buy the ******** for $2500, but only gave $1500 as a trade-in. After test driving the Jaguar we informed them that there was a noise in the front driver side shock. We were told multiple times by the salesman since we drove so far to get the car, take it to our regular mechanic and they would pay for the repair, they would give them their credit card number. Due to the financing we needed to pick up a physical check from the credit union so they did not allow us to take the vehicle that day. the deal was completed and all paperwork was signed. we drove the ******** back to ********. the dealership drove the Jaguar to our home the next day. the person who dropped off the car and drove the ******** back also stated that they would cover the repair to the front end of the car. the next business day the car went to the shop and they sent a quote to the dealer. they refused to pay the bill. they stated that the ******** wasn't worth enough. We asked what does the ******** have to do with the Jaguar, that deal was done. we requested to speak to a manager and the owner. they told ** we cant speak to the owner. we will be following up this complaint with a lawsuit for the price of the repair that was made to the Jaguar. We have also contacted the BBB in ******** - we want them to pay the cost of $3,106.79 for the repairs to the Jaguar 04/26/202304/25/2023MIGHTY MUFFLER ******** DE1735-$1,000.0004/13/202304/12/2023MIGHTY MUFFLER ******** DE1735-$2,106.79

  Business Response

  Date: 05/12/2023

  To Whom This May ****************** vehicles sold at Mega Auto Outlet are sold AS IS. This is disclosed to all customers at the time of sale, as well as in all paperwork that as signed. Please contact our general manager at your earliest convenience to discuss this complaint.

  Thank you

  Customer Answer

  Date: 05/12/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  We have contacted the establishment multiple times, spoke to multiple "managers". They never return our calls, put ** on hold for long periods of time and have been very rude.

  We were willing to work this out but they are not trying to work with **. They have all of my information and can contact me with a proposed resolution.
  
  Regards,
  
  *******************
  
  
  
  

  
  

  Business Response

  Date: 05/15/2023

  To Whom This May ********************* contact management in regards to a resolution for your concern. At the time of sale, you were informed that all vehicles are sold AS-IS. This is on all documents that you've signed and were provided copies of. We look forward to speaking with you.

  Thank you,

  Mega Auto Outlet

  Customer Answer

  Date: 05/17/2023

  Better Business Bureau:
  
  Current update- I have reviewed the offer and/or response made by the business in reference to complaint ID ********, For your reference, details of the offer I reviewed appear below.
  
  I called the business and asked to speak to a manager. Was told the manager was not available today, to send an email and they should respond in a few days. An email was sent. I am awaiting response.
  
  Regards,
  
  *******************
  
  
  
  
  

  Customer Answer

  Date: 07/17/2023

  Previous complaint filed- 54552234-D7229- unsatisfactory response from company. I was asked to contact the dealer directly but never received a call back or response to email sent on May 17, 2023

  Business Response

  Date: 07/20/2023

  We have reached out to ************** on numerous occasion's. Please ask him to contact our Sales Manager, ****, at his earliest convivence.

• Initial Complaint

  Date:04/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2010 ****** 4Runner with 105k miles from Mega Auto Outlet 4/19/2023. The vehicle was listed at a price of $18997.Visited 4/14. Provided $500 deposit. Test-drive revealed a bad wheel-bearing. ******** and I discussed taxes, fees, and price. She gave me a buyer's order. I told her I intended to pay it off quickly. She suggested I pay upfront to avoid a ~$1000 additional fee that comes with their financing.Important: The buyer's order had the correct price $18997 w/ $695 processing fee. It also had 9.5% Sales and Use tax for ** listed at approximately $1870.74. And an additional $208.81 for other fees. All in all, it came to $21771.55.Next week, ordered a cashier's check for $21771.55 and let them know. 4/18, the car was ready. 4/19, visited again. Test drove the vehicle and found that the rotors were causing the wheels to dance left and right (dangerous). They promptly began repair. I spent the day waiting. After repairs, the brakes weren't bled, I told them that the brakes were insensitive. I met with an associate to sign the papers. I gave him the cashier's check and the original buyer's order (which wasn't returned to me).He produced numerous documents to sign. When looking over the buyer's order, I noticed the correct final price, but didn't check the taxes and fees. After signing, he told me that all I needed to do is get it inspected and that the title and plate would be "automatic". **** asked the associate if the taxes were paid and he said yes. I drove home dangerously with insensitive brakes that weren't bled.Important: final buyer's order had the vehicle price listed at $21076.55 w/ $695 processing fee. No taxes or other fees were listed. This means I didn't pay taxes and still need to pay them and on a basic level it means that they "stole" $2079.55.I ask that they refund $2079.55 or update the order to reflect the original buyer's order.

  Business Response

  Date: 05/02/2023

  To Whom This May ****************** paperwork that was signed, and that we have on file does not represent ****************** claims. We urge ************** to contact the management to discuss his complaint and/or produce additional paperwork that he received. 

  Thank you,

  Mega Auto Outlet

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle,an Infinity Qx56 ***** in August 2022.The second day the service engine light came on. I called to bring it back for service. Got there they denied me service to the vehicle,so I left, I called to bring the truck back they laughed at me and gave me the run around. So I surrendered the vehicle to them,and said I'm not going to pay for a lemon. Took my tags off and went home. A week later Mega Auto Outlet dropped the vehicle off at my house and left it there with new paper tags,and the vehicle was not fixed....I'm confused at this point,they have the vehicle in there possession...*********** it....I just want my **** dollar down payment back. What should I do?

  Business Response

  Date: 01/05/2023

  To Whom This May ******************* style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">
  

  ********************** was sold his vehicle "as-is." He purchased a warranty through his financial institution and should contact them for any mechanical issues. We do not have a return policy. If ********************** has any further questions, he can contact management.

  
  

  Thank you