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Business Profile

Construction

DLH Home Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2022 we signed a contract with DLH home improvement to replace our carport roof. I gave him 50% deposit (Over $4k) to have him start the job and the job was not done. Before the contract was signed we agree to removing the membrane of the roof and the gutters along with providing a dumpster. We did those items required and *********** wanted us to replace the damaged beams and wood that was on the roof which was not agreed upon. Since we informed him we would not replace it he have yet to do any work. *** sent him two emails requesting a refund and he have yet to respond and given us the deposit back. He failed to comply with his contract that was sign.

    Customer Answer

    Date: 12/23/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by DLH Home Improvements regarding complaint ID ********.

    Regards,

    *********************

DLH Home Improvements is NOT a BBB Accredited Business.

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