Complaints

This profile includes complaints for Dobrin Property Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dobrin Property Management, LLC

  107 S 1st St Richmond, VA 23219-3718

• 

  Dobrin Property Management, LLC

  304 E Main St Richmond, VA 23219-3820

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at ************** managed by Dobrin property management for over five years now. When I first moved out here, there was a different company in place and I never had an issue with them. Work orders were submitted and completed in a timely manner, the staff was nice, they took pride and how our apartment complex looked, and I trusted them with money orders and rent payments. Since Dobrin took over, they have operated like slumlords. There have been times where my money order for rent has been lost, and more recently they have charged me late fees for money orders were turned in on time. When I inquired about the charge, they try to laugh it off as a simple mistake yet $95 is not simple mistake. To make matters worse I have mental health problems that have been triggered repeatedly from staff and their lack of empathy. Ive been dealing with HVAC problems, specifically AC problems for last six months. Instead of getting a new system, as maintenance said I needed, they keep putting Band-Aids on it to temporarily fix the problem. We are currently in the middle of summer where temperatures are reaching up to 95 while in my apartment temperatures reach up to 88. No one should have to live like this and it triggers me in a way that I cant even explain to people who dont care to understand. Im not the only one with complaints as they have a history of ignoring residents and not fixing major issues within the apartments. I get that this property is older and that there are gonna be some kinks in every place you live, but this has gone beyond ridiculous. When you try to talk to office staff, they act incompetent as if they dont know their job description and cant help you with anything past the basic service of pointing you in the direction of the property manager, who again does nothing and does not communicate well even when asked repeatedly to do so. The turnover rate for their maintenance staff has been absolutely astronomical to watch. I need HELP.

  Business Response

  Date: 06/23/2025

  I believe the **** situation was resolved and the **** was replaced and is now in working order.   If there is anything else required we would be glad to assist as we have a new management team and are working on making Park Northside a model community! 

  Sincerely,  Alex 

• Initial Complaint

  Date:06/05/2025

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this property in October 2024 and throughout winter now going into summer the hvac system has repeatedly failed. They keep doing repairs and not replacing the faulty system expecting me to deal with the issue oh so often. This last time the system failed was from May 22nd and its still not resolved. Ive tried to get in contact with property manager numerous times but they seem to dismiss complaints when I call and isnt responding much wanting me to communicate with the maintenance guys and not directly to them. Ive emailed them over and over wanting a solution to break my lease with out penalty due to the continuous issues. I do not recommend this property management company to anyone. Ive paid my rent on time every month even when I had issues but Im tired of is and just want out and they refuse to come to an agreement with me.

• Initial Complaint

  Date:03/20/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get in contact with someone for 9 days the guy at main location is very nice but the people I need to talk to about my apartment and assistance that I lost because they sent a form in a month late and unsigned will not even give me a call. They guy say he understands and I will not have to move but I need it in writing or at least a conversation with a leasing agent

  Business Response

  Date: 03/25/2025

  Dear Ms. ************************ you for reaching out to us regarding your concerns. At Dobrin Properties, we take all customer feedback seriously and appreciate the opportunity to address this matter. Our commitment to maintaining the highest standards of customer service and transparency remains our top priority.

  We are pleased that we had the opportunity to speak with you in person today and work together to develop a solution that meets everyones needs. Your satisfaction is important to us, and we are dedicated to ensuring a positive experience moving forward.

  If you have any further questions or concerns, please do not hesitate to contact the Property Manager. We appreciate your patience and the opportunity to resolve this matter amicably.
  

  Best regards,

  Dobrin Properties

  Customer Answer

  Date: 03/26/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ******* *******
  
  
  
  

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business does not answer phone calls, and does not answer any of the voicemails I have left in the last year. Now their voicemail box is full. They frequently dismiss maintenance requests for pressing issues like smoke coming from a heating unit or flooding without any communication, they are just marked as resolved. I have been lied to about issues being handled when I see the issue come up once again as it was never fixed in the first place despite having a manager tell me they came out to oversee it personally. There are issues since I first moved in 2 years ago that have never been fixed. I have a full time job and they have limited hours, so I cannot go in person to deal with them and its at an extra cost of gas and taking a day off to do so. I have attempted emailing but they pick and choose what to respond to and nothing comes of the conversation. This time I want to be contacted about it and I want them to actually complete each of the maintenance tasks they have dismissed.

  Business Response

  Date: 01/31/2025

  Emailed tenant on 1.31 requesting her to email me any outstanding issues as the only unrectified issue I can see is possibly a back door leak that was included with another work order that we did resolve.  

   

  ***** **********

  ***********************************************************************************

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dobrin properties failed to refund the security deposit that was submitted in good faith for the rental of a property in ******************* property damages that had been made at the property. This house was in a bad state of disrepair at move in, and the items they listed as being damaged were clearly not damaged during the course of the one year in this apartment. When informed of mold in the house, they locked the door to the basement rather than removing the mold, and when informed of mold in the house, they painted over the mold again without removing this. When rotting boards on the porch were reported, they sent a handyman to replace a few boards and balked at his assessment that the entire porch needed replaced because of rotting boards; these were only replaced because the handyman insisted due to a safety concern. I followed up with Dobrin regarding the extent of damages that they reported and requested documentation of the damages and/or a copy of the receipts for repair, but the company never responded. This company is taking advantage of college students who need a place to live while they are studying and of young people who do not necessarily know how to advocate against an unfair and unjust larger company.

  Customer Answer

  Date: 09/27/2024

  Thank you for following up with me regarding this complaint I filed.  Dobrin responded to an email, probably after receiving the message from your company, and refunded about half of the security deposit, which was better than receiving no refund but still not as much as would have been due. I would like to have my complaint made public, however, as I believe this leasing agency is taking advantage of the college population they are primarily renting to and young individuals do not always follow up on situations like this when a leasing agency does not refund their security deposit.   

  Business Response

  Date: 09/30/2024

  I apologize for the late reply regarding case #  22264402.
  
  **** is the guarantor for one of the tenants from 510 ******* She was not happy with how much we charged upon the move out and how we treated them with the charges. 
  
   
  
  I started communicating with her about the charges and she was traveling so we didn't get to speak but I did communicate with her through email. While I was communicating with her, one of the tenants from the house reached out as well and we were able to settle based on the pictures and they were happy.
  
   
  
  **** was informed about the charges being reduced. She received the disposition letter and emailed me stating "where is my portion of the refund". I responded with that because there is one lease we issue one check payment. I disclosed which roommate's forwarding address we had and to communicate with them to get her portion of it. I sent her the ledger so she can show the roommates if needed. She paid twice for a sum of $87.76 for damages that were over $875 and wanted her payments back.
  
   
  
  I have since called her to see if she received her part of the deposit and if I can help but she has ghosted me.
  
   
  
  Please let me know if you have any questions.
  
   
  
   
  
  Thank you
  
   
  
   
  
  ******* ****** | Multifamily Director
  
  Dobrin Properties
  
  *************************************************************************************** 
  
  Phone: **************
  
  *******************************

  Customer Answer

  Date: 09/30/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and was not satisfied with her response.  I have additional information add.

  I was quite bothered by ******* ****** that I "ghosted" her because she did not in fact call me to see if I received my part of the deposit back, and in fact told me that they cannot get involved in tenants refunding  money to the other tenants.  She also did not follow up with an email to ask if I had received any portion of the money back. They sent a check for part of the security deposit to one tenant, including the additional $87 that was sent to Dobrin, such that this  one tenant needs to then refund our portion of the security deposit to me. I believe they inappropriately charged for damage to the apartment, even though they refunded part of the deposit, they retained part of the deposit for damage to landscaping and doors that I do not believe are the result of the tenants.  Thank you-

  Regards,
  
  **** *******
  
  
  
  

  
  

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/6/23 I was given keys to a property located at *********************** I paid **** (deposit and first months rents and admin fee) I went to apartment and it was nothing of what the leasing agent offered the half of bathroom was removed it had no storage and the back door was in a alley I immediately contacted the property manager and let her know I did not want to move into the unit everytime I asked her to ******* before move in she had a excuse as to why I couldnt I returned the keys and she said she had to speak with ***** whom had to speak with **** the owner about dissatisfaction. I wasnt getting a response for a week I started emailing different representatives in the company whom none responded but instead forwarded my emails to ************* the person whom I initially dealt with. I reached out to a legal side lawyer who noticed the lease agreement wasnt signed by either party which meant the contract was void so I brought that to the company attention on 11/28 I spoke with ****** who stated he would personally deliver the **** check on 12/1/23 because they would withhold ****************************************************************************************************** on 11/28/28 ************* went In the portal at 1:24 pm and printed her name on the lease as it had previously been completely blank I told ****** that was more fraudulent activity and they was trying to cover their tracks he said no on 11/28/2023 ************* sent me a email stating the **** would be ready 12/1/23 on 12/1/23 they stated the checks was there but needed signatures by owner **** whom apparently been in meetings 9-5 then I went up there @5:30 on 12/1/23 where they told me only one check had been signed in the amount of **** when asked where is the rest ************** said ***tairs with the higher up but we dont know what they are doing with it as of today 12/4/23 again they are stating the check is with higher *** and **** will give a call by 5pm today which I doubt

  Business Response

  Date: 12/22/2023

  Good Afternoon. Our apologies for the delayed response. To date, ****************** has received a refund of all moneys promised to her ($2500) by *******************************, Regional Manager. If ****************** has any additional questions, she can reach out to our office directly at ************.

  Thank you. Happy Holidays!

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to ************** on July 21st 2023 and was approved. I gave them my security deposit which was 900 dollars on that Saturday. That following Friday I had moved in and thats when the problems started . I had to go to the leasing office multiple times for they to give me the right set of keys . Friday when I came home after finishing up all the moving stuff , I notice my toilet wasnt working, then the light fixture was smoking in the hallway upstairs . When maintenance finally came in to fix the light , they blew the whole fuel in the house . The screwed my windows shut and told me to take it up with the leasing office . The police were called on me because I went to the leasing office upset ( I mean who wouldnt be, I paid ******* to stay here and nothing was livable.) I was then told by the property manager ***** that she would call me the next day and update me on the electrical problem. I never received a call so I email they about voiding my lease and giving my money back . I had to move my stuff out due to the ***** infestation and was told that ***** the director would reach out to me about my refund which he never did . THESE PEOPLE NEED TO BE SHUT DOWN !!! I moved in on July 28th and was out by August 3rd due to unlivable conditions and poor management. They never evicted me but changed the locks and never gave me my money back . Something need to be done and I bet nine time out of ten Im not the only dealing with this issue with this company.

  Business Response

  Date: 11/30/2023

  Tenant did have issues at move in.  Understanding her concerns we allowed her to break the lease.   She moved out and the locks were changed and all monies returned.  

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property manager , leasing manager (whom i think quit) and director of operations have failed and apparently refused to follow up and provide a confirmation to my request to pick up the keys for a rental house (**** **** ***** **) we have a signed lease on. I emailed on 7/22/23, 7/24/23 and again 7/26/23 and nobody has replied or tried to call me to confirm an appointment to pick up the keys on 8/1/23. We have done everything on our end. We paid the security deposit of $****, and then on sudden notice on 7/24 we paid the first month rent of $***** (not knowing we had to have it paid a week in advance) and we have submitted copies of each person's renter's insurance. I advised that I need to make arrangements with my employer to be off and needed to make an appointment for 9 or 930 am on 8/1. Nobody has responded to either of my 3 emails. You can never get a hold of them by phone. I realize they are busy but time should be made to follow up and set appointments with customers in a timely manner, customers who have already paid $**** and apparently they do not care about the customer service side to respond to a customer in advance, who is from out of the area so arrangements can be made to pick up keys tomorrow at 9am. It is totally unprofessional to ignore and not communicate to the customer on an appointment request for key pickup when they customer has done everything on their end . This complaint needs to be seen by the owner of the company to correct all the lack of response and understaffing that may be going on at this office. I want to know if I can pick up our 5 keys to the house at 9 or 9am tomorrow on 8/1. I cannot wait to travel down later in the day. I have asked more than 10 days in advance for this appointment and cannot get a confirmation or any response at all. How do you run a business like this? I have no choice but to file this with BBB as I cannot get a response from this company on any level at this point.

  Business Response

  Date: 08/22/2023

  Thank you for reaching out. We do sincerely apologize that you felt neglected during during the 7/22-8/1, our busiest time of year. Notices of our Move-In Event were sent out to all incoming tenants with information about when and where move-in packets and keys could be picked up, so I am sorry if you did not receive this information. This is a yearly event that we hold due to moving in over 300 tenants on a single day, and it is very difficult for us to provide time exceptions on this day. I do again apologize that we were not able to respond to you as quickly as you had hoped, but I am glad that we were ultimately able to accommodate your requests and allow you to pick up your keys earlier than the move-in event so that everyone could get an early start.

  Again, thank you for reaching out. We wish your son and his roommates only the best in their academic studies, and please remind them they can reach out to us or submit requests through their tenant portal at any time.

  Regards-

  Dobrin Property Management

  Customer Answer

  Date: 08/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I appreciate the response, but I just do not accept the excuse about it being your busiest time of year. It's not the first time you guys have done this prior to the start of the school year. Not having people to respond to emails or send out information on move in day is unacceptable. we did everything on our end by the timeframe you requested and we were left hanging waiting and not getting details on move in  day until the very last second . To say you sent it out does not exemplify your company. I sent three emails over the course of 10 days and never got one response and trying to contact the property manager via phone is incredibly difficult when the calls are being screened and being told she's not available. We never received anything via email about move in day until finally, at the last minute the day before I was told it was OK to come down over the phone when I had to call instead of it being you trying to call us. I was trying to properly plan with my work and travel distance to be flexible for you guys on a time but you could not respond until the last minute.  

  None of the tenants got any of the info about move in day. this is a brand new house and you did not have a punch list for builder to come back and repair holes in the wall or finish the island or even have the place properly cleaned before move in. We were told to put in work orders that should not be the answer to tell us to do more work to have the house prepared and cleaned properly. there was drywall dust all over the floor's kitchen, counters and refrigerator and nails were left on the back stoop which showed it was obviously not attempted to be cleaned. we reported to this to you right away. It should not require us to submit any work orders youocean to get people over there to fix everything.in work orders if something needs corrected but not at first move-in.

  We reported all this to you with the check-in paperwork that we gave you. You should take the initiative to get people to go back and repair the things in the fashion it should be when a  new house is turned over to somebody to rent. 

  lastly, I just got wind of the fact that your company paid a $** water bill, claiming that we did not put the water bill in our name by 1 August when in fact, it was done by Mr. Martinez. It's not our fault if you were billed for 10 days that's an error on the water company because he did contact them to have it turned over, as well as to get the trash service started. Then to tell us you're gonna tack on the $** penalty fee for a $** bill that you paid. How convenient of you. that's an awful thing to do to her customer just starting out their rent. You didn't even give us a chance or show anything to us to see if we could handle it before telling us to pay the additional penalty. When in fact, it's actually your bill not ours. And it is  apparent that the actual bill is over $*** that you guys owe and have not paid prior  to the service being turned on. We are consistently being let down by this company and obviously they just don't care. I don't care to go back-and-forth any longer about this. We've done everything on our end. The ball is in your court to fix the place right and compensate us for taking on the cleaning that we should not have had to do before moving in. and to wipe out the the bill for the water company and the penalty.I wish I hadn't had to resort to contacting the BBB but I have no other option. Would like to think we can be happy customers for the next 11 months because the first one has been a complete let down.

  
  
  
  Regards,
  
  
  
  ****** *******