Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Heating and Air Conditioning

Anderson Air Conditioning and Heating
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased HVAC/Furnace from ********************** Air Condtioning and Heating Corp located at *******************************************************. ***** on 10/13/2020 for the price of $5800. In a year on Christmas Day 2021 in the middle of a family dinner my furnace shut down. This brought a end to my dinner as everyone was freezing and left. I slept in my clothes and when I reached Mr ******** 1 or 2 days later he claims my pump failed. A pump that I was told came from my previous HVAC unit which could have been 10 to 20 years old. I had only lived there a year so I didnt know. But I was assured that all items were new there was no mention that the pump wasnt replaced. I had no way to know because it was in my crawl space under my house. After reaching Mr ********************** he wanted me to pay for a new pump and labor cedes. I told him I just brought this thing and I did not have any money to give him and if he didnt send someone over to fix my heat I would *** his ass! He did and without charge. Forward toChristmas Eve 2022 my unit now 2 years old, stops working again. It is around 20 degrees and me and my boyfriend both of us Seniors are freezing. My boyfriend tells me to find someone to come out and we do find ************************ who willing to come out and do the work because no one is answering phone at ANDERSONs so I pay a ************************** $ 380 to wrap my pipes and get my furnace up and running. Mind you I paid $180 to Mr ********************** for preventive maintenance to keep these problems from happening. He sent someone 4/26 to check my air on 4/22/22 and **** in 10/13/22 to check furnace , STILL my furnace shut down 2 months later. They should have wrapped my pipes when they cane in October. Now on September 11. I am being told I need a compressor some that should last ***** years has broken down and the part is free under Warranty from Manufacturer, but the labor is going to cost me $2500 plus $400 for Refridgerant approximately $3000, shucks Im still paying off the $5800 from 3 years ago. Can someone from the BBB investigate these business practices I Am a Senior Citizen living on a budget

    Business Response

    Date: 10/11/2023

    Hello, 

    Please see attachment for response from Anderson Air & Heating. 

    Thank you, 

    *******************************

Anderson Air Conditioning and Heating is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

More InformationWhy choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.