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Business Profile

Granite

Classic Granite & Marble

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Classic Granite & Marble's headquarters and its corporate-owned locations. To view all corporate locations, see

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Classic Granite & Marble has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Joe G

      Date: 04/24/2024

      Awful came at 10 p.m to install my countertop complete rush job. Countertop splits charge me again to fix and have been ghosted for 3 weeks when called with my concerns

    • Teresa P

      Date: 09/08/2023

      In my experience, this exclusivity with CGM has not consistently matched the exceptional customer service I've come to expect from **********.It has been a back-and-forth struggle with CGM, filled with disappointment. I purchased and paid for granite at *********** but during the process, I was pressured by a CGM salesperson to change my selection to quartz. This created unnecessary confusion and added delays to the project. Once an individual has paid for granite, their decision should be respected.Furthermore, I repeatedly requested to view 2 to 3 slabs of my chosen granite to ensure it met my expectations. Unfortunately, every time I made the 30-minute trip to CGM's warehouse, the slabs were unavailable. This meant making over six trips to CGM, which was both time-consuming and frustrating.Despite my clear instructions not to show me quartz anymore, CGM continued to push this alternative on me. It has now been three months, and my new granite countertop remains uninstalled, with the entire project on hold due to delays caused by this particular vendor. I meticulously documented my interactions with this vendor, CGM, including text messages and phone calls. To make matters worse, CGM is now informing me that it will take another 4 to 6 weeks for the countertop installation.My next step is to meet with the district manager of *********** with the hope that ********** can address not only my issue but also those faced by others experiencing similar problems.On a side note, CGM's new address is *******************************************************************.

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