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Find a Location

Beach Auto Brokers, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBeach Auto Brokers, Inc.

    Used Car Dealers
    BBB accredited business

    Additional business information

    Additional Info:
    Beach Auto Brokers, Inc. has been the subject of a BBB advertising challenge brought to their attention by the BBB referencing the advertisement in on the company's website dated February 18, 2020.

    Specifically, the company's use of the advertised claim "Guaranteed Credit Approval" does not meet the Better Business Bureau Code of Advertising guidelines.

    According to the guidelines: "The words "no credit rejected," "guaranteed credit approval," "all credit applications accepted" or words of similar import can imply that consumer credit will be extended to anyone regardless of the consumer's credit worthiness or financial ability to pay. They must only be used when all credit requests are approved."

    The BBB requested clarification from the company on the specifics of their "Guaranteed Credit Approval" claim.

    In a written response Beach Auto Brokers, Inc. explained that the "Guaranteed Credit Approval" logo originates from their lending source, Credit Acceptance Corporation, whose program is specifically designed to help credit-challenged car buyers get approved for the extension of credit regardless of credit history. This program assures that "there will be no circumstance where a customer will be denied the extension of credit based on their credit profile or lack thereof."

    In the interest of clarification and transparency, Beach Auto Brokers, Inc. have decided to add a disclaimer to display on their website stating that money down may be required for desired vehicle purchase and/or selection of a more affordable vehicle. Through their lending source, a customer is guaranteed the extension of some amount of credit toward vehicle purchase.

    BBB has determined that the information Beach Auto Brokers, Inc. provided is acceptable and closed the ad review concern as substantiated.
    When you are looking to put a high quality used vehicle in your future, then you need to turn to the team at Beach Auto Brokers. We have a huge inventory of quality vehicles right here in
    Norfolk. We have cars, trucks, and SUVs from a wide variety of manufacturers. If you are looking for a domestic or even an import, then we are sure to have the perfect vehicle for you. Our brands commonly include Ford, Chevy, Honda, Toyota, Hyundai, Jeep, Nissan, Scion, Lexus, BMW, Mercedes-Benz, Porsche, Dodge, Cadillac, Acura, GMC, INFINITI, VW, and more!

    We love helping our Virginia customers find the cars, trucks, and SUVs they need at prices they can afford. If you are in Virginia Beach, Chesapeake, Suffolk, Hampton, Newport News, Petersburg, Richmond, and of course Norfolk, then you need to stop by and see our team. We are always happy to help and we also proudly assist our military men and women in finding their perfect ride.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/28/1995

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3510 E Little Creek Rd, Norfolk, VA 23518-3430
    BBB File Opened:
    12/5/1991
    Years in Business:
    39
    Business Started:
    1/1/1985
    Business Incorporated:
    4/1/1985
    Accredited Since:
    4/28/1995
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 02692572 for this business, issued by State Corporation Commission - Virginia

    These agencies may include:

    State Corporation Commission - Virginia

    Tyler Building, 1300 E. Main St.

    Richmond VA 23219

    (804) 371-9967

    https://www.scc.virginia.gov

    BBB records show a license number of REGISTERED for this business, issued by Motor Vehicle Dealer Board. The expiration date of this license is 2/28/2025.

    These agencies may include:

    Motor Vehicle Dealer Board

    2201 W. Broad St., Ste. 104

    Richmond VA 23220

    (804) 367-1100

    http://www.mvdb.virginia.gov

    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 8:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Business Management
    • Mrs. Denise Jones, Administration
    • Mr. Marty Williamson, Sales Manager
    Contact Information

    Principal

    • Mr. Marty Williamson, Sales Manager

    Customer Contact

    • Mrs. Denise Jones, Administration
    • Mr. Marty Williamson, Sales Manager
    Additional Contact Information

    Fax Numbers

    • (757) 480-6502
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/11/2023

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I bought a **** *am 2500 from Beach Auto Brokers Inc. June 24, 2022. I also purchased a ****** extended warranty through AUI. 12/5/23 I took the truck in for repair, that is covered with the warranty I purchased, however Beach Auto Brokers did not send in any of the paperwork to AUI therefore AUI cannot cover the warranty. When Beach Auto Brokers was contacted they said it would be hard to find the paperwork since it’s been so long. The warranty paperwork they gave me says the warranty is good until 6/24/24 Or mileage ******* The truck currently has 1****** miles.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ashleigh R

    1 star

    01/18/2024

    This company is such a ***** Do not use Beach Auto Brokers! Anthony wrote down that our first payment would be on January 22nd. 2 months after we bought our car. We never heard anything from the bank but now they say we missed our payment on December 22nd. The whole process was extremely difficult and now we find out our dealer lied to us and created so many more issues for us. We should have never dealt with this company and I am making sure my reviews are everywhere so other people don't deal with the awful situations we are.

    Beach Auto Brokers, Inc. Response

    01/26/2024

    I reviewed the Virginia Law Contract that Ms. R****** signed on November 22, 2023. The complete contract, including the Federal Truth-In-Lending Disclosure, was given to her for her review. All four pages of the contract were ether signed or initialed by Ms. R******. The contract clearly show her first payment was do on or before December 22, 2023. Two additional documents were also signed by Ms. R****** pertaining to Terms and Conditions of the contract. I will be glad to furnish copies if requested. I can only offer that the documentation speaks for itself.

    Local BBB

    BBB of Greater Hampton Roads

    BBB Reports On

    BBB reports on known marketplace practices.

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