Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue occurred 09/03 Signed contract for full synthetic roof replacement. Mid construction I noticed that the valleys were installed incorrectly, as the company had merely cut through hollow shingles leaving the hollow edge exposed, thus exposing clearly that this shake was fake and cheapening the aesthetic. The same on all dormers.I advised Hardesty of this & that the Brava shingle contact I spoke with stated that there were two methods for install, which they quote on every deal. Double W flashing & use of a solid shingle. Hardesty first stated the manufacturer didnt offer the solid shingle, then walked this back when I sent the link to their website & advised I spoke with their VA rep. **** then stated they would give me two options, pay an additional $6800 for solid shingles or $3900 for them to reinstall the copper flashing correctly. **** installed the roof improperly, per the shingle manufacturer who stated he quoted both options & trained them on install, yet want to charge me for the improperly installed flashing and cost to replace it. The original agreement was also to replace the roof to look like the original shingle of my current roof so the solid shingle should be the only option, despite their clear ignorance around the product and incorrect ordering. The communication between departments has been terrible and I even provided a two week extension upfront to obtain their quote, so they had extra time to make sure the quote was accurate. Ive also just learned they didnt order enough material, delaying our job with a half finished roof for two more weeks. Whats more we agreed upon full copper flashing, and was told after work begun that white aluminum drip edge would be used & copper was additional cost. I the homeowner had to point out the improper install, find the fix & send the instructions from the installers website & still they want to charge me to correct their error. Unacceptable, they do not stand by their word or work.

  Business Response

  Date: 09/12/2025

  HI - Please accept our apologies on the delayed response.  I did not receive the initial complaint email.  I will get this over to the team and gather some information in order to respond professionally.  Please give me a few days to speak to the appropriate parties

  Business Response

  Date: 09/18/2025

  We have spoken with the customer and discussed the resolutions directly

  Customer Answer

  Date: 09/23/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

  Regards,
  
  ***** ********