Business ProfileforHeroes Moving and Storage

We enlisted Heroes Moving and Storage to move us on February 9, 2023. This was our third time using them so we didn't hesitate to call. My husband is a vet so we try and support our local companies that also support veterans. The day was a little ***** from the start. The real issues surfaced when the movers communicated they couldn't get a desk down. They moved it up two years prior. My husband and brother in law moved it down in less than 10 minutes after renting a truck. That was the first issue. Then, towards the end of the move, my dryer was dropped off of the truck lift. The company agreed to have it repaired but my concern is that the life of the dryer has been impacted and therefore a replacement of equal quality is in order. I was also told that it wasn't that big of a deal. It is a big deal! As far as the desk situation, we were reimbursed for the cost of the extra truck rental. I wrote to the *** regarding the dryer and have not received a response. The repair is supposed to be complete on Monday, March 27th but the dryer is not running like it did before it was dropped. Therefore, I am seeking assistance for the most appropriate resolution which is a replacement. I have been very disappointed with the lack of customer care. My realtor has also has some other complaints about them and will no longer be making referrals.