Reviews

This profile includes reviews for PenFed Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PenFed Credit Union has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PenFed Credit Union

  McLean, VA 22102-3381

• 

  PenFed Credit Union

  1001 N Fairfax St Alexandria, VA 22314-1797

• 

  PenFed Credit Union

  PO Box 320307 Alexandria, VA 22320-4307

• 

  PenFed Credit Union

  PO Box 456 Alexandria, VA 22313-0456

• 

  PenFed Credit Union

  1101 Grade Ln Louisville, KY 40213-2673

Review Details

• Review fromStephen H.

  Date: 12/24/2022

  1 star
  I banked with Navy Federal Credit Union for 10+ years before changing to PenFed and for those 10+ years I deployed a lot overseas and had my fair share of issues with NFCU flagging things as fraud and they were always great at resolving it. I was with PenFed for just 5 months, had deployed overseas and my debit card was fraudulently used. They cancelled it, sent a new one and I never got it. My wife later got a letter from PenFed for me stating that there was no fraud…when clearly there were charges on it, or at the very least attempted charges, that I did not make. The only physical card I had left after that was with another bank and the first time I transferred a large amount of money to it, PenFed blocked my account access. I called them, explained the situation that I had still had not received my debit card, that I was active duty military deployed overseas and needed to make another transfer and asked them to place a note on my account about it. The moment I made that second transfer, they not only blocked my account access…but made it a permanent block. Their fraud dept said they “couldn’t discuss it with member” and the only advise they would give is to close the account, have the money in it mailed to the address on record and go to another bank. Quite literally the worst possible way to handle what they consider fraud, especially when I had given them the heads up about it. Do not bank with PenFed, they do not care about their customers, only their profit margins. They will literally make it so that you you cannot use your account, causing you to scramble to figure out what you’re going to do because you’re not going to get you next paycheck when your account is permanently blocked and then act like they can do nothing about. They are a literal class action lawsuit waiting to happen.

  PenFed Credit Union

  Date: 12/27/2022

  We are so sorry to hear of your negative experience, and regret this situation caused you to reconsider your relationship with PenFed. Maintaining the security of our members’ accounts is our top priority, and the precautions we take serve to uphold this commitment. We regret the inconvenience these precautions caused in your case. We strive to provide service excellence in every interaction, and are sorry to hear this was not demonstrated to you. Member feedback such as yours helps us to identify areas we can improve, and we thank you for taking the time to share your experience.

• Review fromMichelle N

  Date: 12/20/2022

  1 star
  Worst bank ever. I have never gone in there where they haven't been downright rude. I'm not talking just not getting a greeting I'm talking about raising their voices, being sparky, no greeting or salutations. They are difficult and unorganized. I'll being filing a report concerning their shady banking practices as well.

  PenFed Credit Union

  Date: 12/21/2022

  We’re very sorry to hear of the poor service you received. We realize this type of experience is disappointing, and regret we let you down. Though we wish your experience had been more positive, we appreciate that you brought this matter to our attention. Feedback such as yours helps us to address areas in which we can improve.

• Review fromDanielle W

  Date: 12/16/2022

  1 star
  I’ve been with PenFed for years since I refinanced my private education loans and got a credit card through them. I am a loyal customer with on time payments and never a late payment.
  Since Covid in 2020 I lost my job and had to request Covid skip payments on my loans and file hardship applications. In the beginning I received the help in an appropriate timely manner. I am still struggling financially due to job hunting and not having a consistent income. I’ve had help from family in order to make these payments but can no longer rely on their help as they are also financially struggling. I submitted a hardship application in September 2022. They requested additional documentation that I submitted in October 2022. I’ve called and requested updates multiple times. Some phone calls resulted in rude and disrespectful conversations, some I was told that my application was currently being worked on and that I would receive notification within a week, and one conversation resulted in a surprise 3way call to the reviewer of my application where she answered and I was then cut off from the call and put on hold while the conversation continued without me to then be told a lie that she didn’t answer and nothing was resolved when I heard her answer and tell her name. I’ve been told that the hardship department is now backlogged and behind on their review process. This review process should only take 30-45 days which of course they take the max amount which requires us to be forced to make almost 2 payments that we can’t financially make obviously. I’m now over this max and I have 1 late payment that I am fighting because I can’t financially pay it and I have an upcoming payment at the end of this month. I have called countless times almost weekly requesting an update and continue to be told that they are behind and there is no estimate on when it will be reviewed and completed in order for me to receive the assistance I need.
  I want help now and I want them held accountable.

  PenFed Credit Union

  Date: 12/19/2022

  We are sorry to hear of your recent experience with us and understand your frustration accompanying the need to request financial assistance. Our financial assistance team is working to get through the large volume of applications they have received. We apologize for the delay and ask for your patience. We would advise you to contact Member Service at ************ to check the status of your application.

• Review fromBrian W.

  Date: 12/15/2022

  1 star
  So I wanted to refinance my car to pay a lower rate. So I got a lower payment and rate. About a month after this they sent me an email saying they needed proof of insurance. So I sent them the proof of insurance “on the same day” they sent the email. A few weeks later they added over 2300 dollars to my loan saying they didn’t have proof of insurance. After a number of times of sending them proof that I did they only removed 2000 off and kept the other 300 on there.
  Ever since then I’ve been behind on the payments and have been hit with return fees and late fees. The time of the transaction completion is ridiculous. And just today I got a notice that my recent payment to them was declined, and hit with yet another return fee, even though I clearly had the funds at the time of the transaction and yes I have screenshots.
  I’m about find another bank that will actually take my payments when the amount is available.

  PenFed Credit Union

  Date: 12/16/2022

  We are sorry to hear of your recent experience with us. We would encourage you to continue working with Member Services to resolve the issue with your payments. They can be reached at 800-247-5626. We regret to hear you did not feel assisted in you recent communications with us.

• Review fromRon B

  Date: 12/14/2022

  1 star
  Had a small loan with this business. I transferred money from my account to them. They said I couldn't pay my loan of for up to a week after the transfer. I asked to speak to a supervisor and the lady refused to transfer me. After jumping through this hoop and paying off my loan they informed me it would take another 2 weeks to get my paperwork in the mail as they could email me anything to verify the loan had been paid off. What a joke for a lending institution. I would highly recommend going elsewhere to get loans or any kind of financial things done.

  PenFed Credit Union

  Date: 12/16/2022

  Thank you for sharing your experience. We’re sorry to hear of your negative experience while trying to get a Lien Satisfaction letter. We are committed to providing superior service to our members in every interaction. We regret the service you received was not reflective of this commitment.