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Business Profile

Insurance Agency

MayberryAdvisors.com
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls me daily, every few hours. When I answer its silent, when I called the number back they ask for someone I've never heard of yet they still keep calling. I'm tired of spam calls. Stop calling me.

    Customer Answer

    Date: 11/08/2023

    *****************************

    Business Response

    Date: 11/20/2023

    Dear BBB,
    We tried to contacting ****************** to address his concern, but we were unable to reach him. For background, we are an insurance agency that helps consumers with their life, health and ******** insurance needs. Our agents only call people who fill out an insurance information request form on our website. When one of our agents reach **. ******* they were told they had called the wrong number. Since then, the number was added to our internal do-not-call list and ****************** will never receive a call from on of our agents again. We believe ********************** concern has been addressed.

  • Initial Complaint

    Date:03/17/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive multiple calls from this company or their representative per-day. I have asked the callers to please stop calling me on many occasions but; to no avail. I have tried to block the calls, but; they spoof their phone numbers and continue to get through. This is becoming quit a nuisance and I am hoping that this complaint will stop the continual harassment that I am experiencing from Mayberry Advisors. Don’t let them justify their actions by claiming that they don’t make calls. Even though they may out-source that work to another company; that company is their representative in the harassment that is dealt out to undoubtedly many victims of their spam and possible scam. I believe that harassment is part of this company’s business model, to prey upon elderly people. Surely this is illegal; please advise me if there may be opportunities to join a class action suite. I would like to help.

    Business Response

    Date: 04/27/2023

    To Whom It May Concern,

    We are an insurance agency, and we only call people who completed an online insurance quote request. ************************ was added to our internal do-not-call list on 3/20/23, and we have not called him since then. ************************ completed an insurance quote request giving our company permission to contact him. One of our agents called and spoke to him on 3/20/23, and he said he was not interested and asked us not to call him again. He was immediately put on our internal-do-not call list and he will never be contacted by our company again.

     

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant  harrassing phone calls ************. 3/1/2023 at 2pm cst I had it. **** had the nerve to tell me calls were being recorded. Well **** bet not call me again or anyone from Mayberry Advisors. Can you do something about that BBB?

    Business Response

    Date: 04/06/2023

    Hi, Our customer service representative added **. ***** to our do not call list immediately after he spoke with **. ****** We have not called him since that time. Additionally, we only call people who fill out a form and request to be called to discuss their ******** insurance options. We believe this matter has been resolved and **. ***** will never receive a call from our company again. 

  • Initial Complaint

    Date:01/17/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps calling me daily trying to get personal information saying they're with ************************ say they are recording the conversation.... This concerns me due to my information & others being used either against us or for reasons that have nothing to do with health insurance or ******** please make these people stop ... I think they may be trying to take advantage of people who might not know that ******** or ******** doesn't call people... People who are on ******** or ******** have to apply for benefits not get signed up over the phone through their health providers or through Social services 

    Business Response

    Date: 02/09/2023

    We attempted to reach ************ to address her concern; however, we were unable to reach her. We called ************ on 1/17/23 because she had filled out an online form requesting information on supplemental ******** options. Our employee clearly stated she was calling from Mayberry Advisors regarding *************** request and not ********. ************ stated she was no longer interested and asked not to be called again. Our employee added her to our do-not-call list and she has not been called by us since then. If ************ is receiving additional phone calls, they are not from our company. We believe this matter has been resolved. Thank you

  • Initial Complaint

    Date:12/04/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep calling even though I told them I am not interested!

    Business Response

    Date: 12/13/2022

    To Whom It May Concern,
    We are in receipt of the complaint from ****************. **************** had requested a quote for insurance and our agency called him to provide him with the information he had requested. Upon learning he did not want to be called again, we added ******************'s phone number to our internal do-not-call list and he will not receive a call from us again.

    Sincerely,

    Will J****

    Integriant Ventures Insurance Services

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