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Business Profile

Insurance Agency

MayberryAdvisors.com
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Calls me everyday multiple times from different numbers. I never did business with you stop calling me. This is constant harassment and dirty tactics.

    Business Response

    Date: 04/24/2025

    Hi,

    We have added Mr. ****** phone number to our do not call list. 

    Sincerely,
    Customer Service

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has been calling me for the last year and a half offering ********* I am not even old enough, as they have been told, have called from multiple numbers I keep blocking, reported them to the *** last year, obviously nothing happened.04/18/2025 04/16/2025 04/15/2025 Just the latest, all from different phone numbers.

    Business Response

    Date: 04/24/2025

    Hi,

    We have added Mr. ********* phone number to our do not call list. 

    Sincerely,
    Customer Service

    Business Response

    Date: 04/24/2025

    Hi,

    We have added Mr. ********* phone number to our do not call list. 

    Sincerely,
    Customer Service

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Too many phone calls from same number. No voicemail messages from them about why they are calling! Do not have service es or business with the company that I ca recall.

    Business Response

    Date: 04/24/2025

    Hi,

    We have added Ms. ********* phone number to our do not call list. 

    Sincerely,

    Customer Service

     

     

    Business Response

    Date: 04/24/2025

    Hi,


    We have added Ms. ********* phone number to our do not call list. 

    Sincerely,
    Customer Service


  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These scammers call over and over again. Sick and tired of the every 2 hours a robo call

    Business Response

    Date: 04/08/2025

    Hi,

    Unfortunately, we are unable to investigate this compliant further because the name, phone number and email of the complainant are fictitious. Please provide an accurate phone number, and we look into the matter and add the phone number to our do-not-call list. Thank you.

    Sincerely,

    Customer Care

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has been calling me from multiple different numbers and area codes asking for someone I've never heard of that is not associated with my phone number in any way. On the 21st of this month alone they called me five times back to back. I have repeatedly told them the person they are calling is not at my number and to place me on the do not call list. I have archived and recorded each and every instance where they have initiated contact. This has been going on for almost a year. I feel harassed at this point. I want them to NEVER call my number again.

    Business Response

    Date: 01/08/2025

    Hi,

    The last time our company called Ms ********** was in November of 2024. She asked not to be called again, and she was placed on our do not call list. We believe this matter has been resolved.

     

     

    Customer Answer

    Date: 01/24/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *** **********

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refuse to stop calling me even though I have never used their service. They have spam called me about 12 times a day for weeks. I have asked for them to stop.

    Business Response

    Date: 11/21/2024

    To Whom It May Concern,

    Ms. ******* was added to our do not call list and she has not received a phone call from us since then. We consider this matter resolved. 

    Sincerely,

    Customer Service

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place has *** calling my phone up to 4 times a day

    Business Response

    Date: 11/15/2024

    Hi *******,

    Your phone number was added to our do not call list and you will not longer receive phone calls from our company.

    Sincerely,

    Customer Service

    Business Response

    Date: 11/18/2024

    To Whom It May Concern,

    We responded to this complaint on 11/15. This consumer's contact information was added to our company's do not call list, and we believe the concern has been adequately resolved. Please let us know if anything else is needed.

    Customer Service

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their auto dialer keeps spam calling my business number at least 25 calls a day. Every time I try and talk to the **** calling to speak with someone higher to get my business line removed they just hang up on me. I will take this to court if this doesn't stop.

    Business Response

    Date: 10/30/2024

    Hi,

    We reached out to Mr. ***** and believe we have addressed his concern. 

    Sincerely,

    Customer Service

     

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting almost 17+ phone calls per day, on Business Days, from ******** Advisors. When I pick-up, they ask for my brother, and I tell them they have the wrong information and to remove me from their calling list. However, they keep calling me several times a day and it is at a point where I feel harassed and do not know how to get it to stop.

    Business Response

    Date: 08/02/2024

    To Whom It May Concern,

    We spoke with Mr. ******* only one time, two days after he completed a request for insurance information on our website. When we spoke to him, he claimed to be his brother at the beginning of the call and then shortly after the call began, he asked us not to call him again. He was immediately placed on our do not call list. We have not called him again. The 17+ calls per day Mr. ******* has been getting are not from our company. We keep logs of all calls and record all conversations. We are sorry to hear he is getting an excessive number of phone calls but they are not from us.

    Customer Answer

    Date: 08/08/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22039034

    I am rejecting this response because:

     

    I am rejecting this response because of the false narrative in the company's response. 

     

    I am rejecting the company's response due to the false narrative in their response. They had been calling me multiple times asking for "***** *******." When I would respond and say it is NOT ***** they would hang up the phone. They would then continue to call me asking for "*****." The last time I spoke with them, I did say I was "*****" so they would continue with the call so I could figure out who the people were that kept harassing me with phone calls. I was not "pretending to be my brother" as they so falsely reported. I needed to figure out who the company was and put a stop to the non-stop phone calls. The phone calls have stopped completely since I reported the issue to BBB. Secondly, I never filled-out an "online request" as they so falsely reported. There is something shady happening here and this organization is buying data from fraudulent sources or something. I believe this company should be investigated further and will be sending a report to the Attorney General. Lastly, their response lacked tact and responsibility for the harm they have caused me. 


    Regards,

    ****** *******








    Business Response

    Date: 09/30/2024

    To Whom It May Concern,

    We keep records of every consumer communication, and we stand by our initial response. We have never called someone as many times as Mr. ******* mentioned. We are sorry to hear he received those calls but they did not come from our company. Unfortunately, Mr. ******* is attributing another caller's calls to us. Nevertheless, Mr. ******* has acknowledged we have not called him since his request to be added to our do not call list.

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approximately one and a half to two months ago, I started to receive any where from 6 to 15 calls per day from ******** Advisors. Some calls as early as 6:45am. I explained to one person I'm quite happy with my current insurance broker and my insurance plan. I thought that would be the end of these calls. Unfortunately, they have increased and are even using the same 419 area code that my number has, so it looks like I have a call from a friend in ****. I live in ******* (928 prefix). If there is/was a law against this type of harassment, I'd be the first to file a legal charge against ******** Advisors. I do have some screen shots of the amount of asinine calls that I receive. I have attached just two screen shots of the amount of calls I receive daily from ********.

    Business Response

    Date: 05/30/2024

    To Whom It May ***************** disagree with ********************** allegations. We contacted ****************** on 5/15 regarding an insurance inquiry and when he stated he was not interested and did not want to be called, he was placed on our company's internal do not cal list. We never contacted ****************** at 6:45am nor have we called him the number of times he stated in his complaint. We suspect he is getting calls from other companies, and he is attributing them to us which is not correct. Nevertheless, ****************** will never receive a phone call on his number from our company again.

    Sincerely,

    Customer Care

     

    Customer Answer

    Date: 06/20/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

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