Business ProfileforTravomint

The worst agency EVER! If you want completely RUIN your trip - buy tickets through them. I bought ticket from Miami to New York through this agency. Before purchase it, i asked in the “customer support” chat if carry-on bag is included in the ticket - they answered me “you still didn't purchase the ticket, you need to finish your purchase”. I was like - excuse me, I'm asking a question about this ticket before percussion it. They said “yes, a carry-on bag is included in your ticket”. I bought the ticket, added it in the app of airlines and something didn't feel right. I called straight to the airlines and asked them about carry-on bag. The airlines representative answered that no, carry-on bag is not included on this ticket, only a personal item. And you can't add it in the future. You can add only check-in bag. I texted to the agency, they told me - we will look into this, we will follow back in 24 hrs. Nobody called in a day, nobody did in 2 days. I reached them out again. They said, oh yeah, we need to listen to your call to see if we were wrong. And I told them before that we communicated by chat. So, obviously, nobody was trying to “look into the situation”. After that I reached out to them again. And again - nobody answered. When they call themselves to ask for another “24 hrs” - the guy sounded irritated as hell, he talked to me extremely disrespectfully and hung up on me while I was talking. And every time it was like a start from the beginning. So nobody does ANYTHING to fix the situation! Extremely unprofessional “travel agency”. They are not able to handle their own mistake. And for the record - I need a carry-on bag - because of the health condition. I have medicine and medical equipment to carry with me, that is bigger than personal item. So, nobody refunds my money because of their mistake! They treated me very badly and were disrespectfully on the phone. This experience was just a nightmare! BE AWARE!