Online Retailer
VanvattInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB recently received a pattern of complaints concerning product, delivery & customer service issues. Consumers allege they order and pay for products from the company’s websites and after several weeks have not received their products. The consumers who do receive a product state the product is not what they ordered. For example, a consumer orders a Roku device and receives a bracelet. Consumers also allege that there is lack of communication with the business. The business failed to respond to BBB's request to address the pattern of complaints.
Alert
BBB found the company is not located at the advertised address in Richmond, VA. Consumers further allege the products are shipped from China. BBB also does not believe the company is physically located in the State of Virginia and found the websites have been recently registered and are privacy protected.
It has also been brought to BBB of Central Virginia attention that consumers in Boise, ID are experiencing the same exact issue: BBB Northwest Pacific report is below: https://www.bbb.org/us/id/filer/profile/online-retailer/shrinkela-1296-1000086249
You may also file a complaint with the Internet Crime Complaint Center at : https://www.ic3.gov/default.aspx
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