Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes,l. I was to have a deposit into my account In the amount of *******, they refuse to help track it down on their end and said they can not do anything or see anything but just said looks like yoy made someone else day. My employer is tring to get it back but Fintwist is over seas and are not helping things.

  Business Response

  Date: 03/03/2025

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us. In reviewing your card, the following issue was identified and resolved:
  
  In error, your payload went to the incorrect account. 
  On 2/25/24, our agent took action by emailing the proper department to correct the error. 
  The payload of $1,1175.30 was loaded to your card on 2/26/25.
  
  We apologize for the inconvenience this has caused you and are pleased we were able to rectify the issue promptly. 
  

  If you need further assistance, send an email to ****************************************** and enter your reference number ******** in the subject line. Please include your request and your contact information in the body of the email. A support agent will contact you within up to 72 business hours. 
  
  Thank you for your time and patience. We value your business.   
  
  Best regards,

  Fintwist

  Customer Answer

  Date: 06/01/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22983986
  
  I am rejecting this response because:
  
  They deposited in wrong acct # then finally put into my acct the employers payroll sent letter to have money returned to them. So when they pulled it back out of my acct I thought it went back to ***********. They never received the money. And I can not get direct bank persons to speak with for fintwist. I would like to have all my money put back and any fees they have charge. Me for acct being over drawn.
  

  
  

  
  Regards,
  
  ***** *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 06/05/2025

  Greetings, 

  We appreciate the opportunity to address your concerns with the funds of $1,175.30 and provide you with a resolution. 
  
  The funds were sent to us from your company, however, they entered the incorrect contract/account number. Yours ends in 68 but they entered 78. 
  
  The funds were loaded to your contract/card on 2/26/25. We then received a request from ********************* to return the funds. The funds of $1,175.30 was returned to **************** on 4/2/25. 
  
  Given that you had made purchase's, it caused a negative balance of $-989.65. 
  
  A one-time courtesy credit of $91.20 was approved on 6/3/25 for the decline fees after 4/2/25.
  
  Please contact **************** and your company. They will need to resolve the issue since the funds were returned. 

  If you would like further assistance, please send an email to ****************************************** and enter your reference number ******** in the subject line and your request along with your contact information in the body of the email. A support agent will contact you as soon as possible. 

  Thank you for your time and patience. We value your business. 
  Corpay

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute for $263 on my debit card from this company. They approved it, said money would be issued back to my card with-in 24 to 48 hours. It wasn't. I called them a week ago and was promised again I would see it in 24 to 48 hours and repeatedly told ":no worries". I called again today and was told the same thing, then repeatedly jerked around trying to speak to a supervisor. After the fifth call today I got supervisor who told me they are having trouble putting the money back on my account and don't know how long it will take?It's their debit card, why ll the lies?

  Business Response

  Date: 03/04/2025

  Greetings!

  We received your complaint regarding not receiving your reimbursement on a previously submitted fraud dispute. We have collaborated with our **************** to obtain clarification. 
  
  The fraud dispute was approved for reimbursement. The funds were processed and deposited to the card on file on 3/3/2025. Successful contact was made where you provided verbal confirmation that you did receive the deposit. You stated there was no additional assistance needed. 

  We would like to thank you for the opportunity to address and resolve your issue. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response  Team 

   

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My pay was stolen off my card on 8-30-2024 after several attempts to resolve this issue I've gotten nothing but a run around I contacted **************** from where the money was taken and found out that they haven't contacted **************** to investigate I'm seeking the amount that was stolen

  Business Response

  Date: 11/19/2024

  BBB,

  We have left a voicemail for ****** on 11/13 and sent an email to the e-mail address both containing  request for additional details and contact. We would need information such as the card, or account/contract number to further assist. At this time, we have not heard back from ******.

  Executive Response Team

  Customer Answer

  Date: 11/21/2024

  The amount of $863.00 dollars was taken from a **************** branch on hacks cross on 8-30 24 the card number **************** they keep saying their sending a email for me to provide them with more information, but as of yet I have not received anything from them again this whole experience has been a nightmare 

  Business Response

  Date: 12/03/2024

  ******,

  We hate to hear our previous response was not satisfactory.

  Our e-mails in these situations are sent out from a bulk-automation system and copies have been requested from our ***************** Please keep in mind that this data retrieval can take extended time. However, our agent has provided his contact information and office hours in a separate e-mail from our ****************************************** e-mail address. If you have any further questions or concerns about receiving copies of the previous communication, please contact him directly. 

  Thank you for your patience while we work to resolve this matter for you. 

  Customer Answer

  Date: 12/10/2024

  I was contacted by the company saying they had a request from the fraud department and will send me the results but as of yet I have had no further contact I've made a number of calls to the number they provided and always there is no answer so I believe this is just another stalling tactic 

  Thanks 

  Business Response

  Date: 12/12/2024

  BBB,

  We have not received calls, or missed call notifications from ******** number, **************. Please let us know what we can do to have this case marked as Resolved. 

  Thank you.
  ERT

  Customer Answer

  Date: 12/20/2024

  We received a email from the company saying that they are investigating the case and as of yet we have had no further contact from them tried calling the number attached to the email but haven't been able to get in contact with anyone we sincerely want to know what they plan on doing about this matter we have been pursuing this matter for more than 3 months we really would appreciate some form of communication 

  Thank you 

  Customer Answer

  Date: 01/06/2025

  They have contacted me, and want me to do the investigation myself, I informed them about my talk with ***** Fargo who said they were waiting for them to contact them to give them the picture of who withdrew the money and since then I've had no further contact 

  Thanks 

  Business Response

  Date: 01/07/2025

  Greetings, 

  Thank you for allowing us the opportunity to provide you with further assistance regarding your fraud dispute in the amount of $863.00. 
  
  We regret to inform you that the decision to deny your dispute stands for the following reasons:
    It matches your pattern and there is a prior history with the same ATM. 
    There was limited information provided with your dispute. 
  
  We understand this is not the outcome you hoped for and extend our apologies. 
  
  You may pursue the matter further by providing documentation of where you were when the transaction occurred. 
  
  You may also file a police report. The detective assigned to your case may be able to obtain video/still footage of the individual who performed the transaction. 
  
  Once you have done so or if you need further assistance with this matter, please send an email to ****************************************** and enter your reference number 17952141. 
  Include your account information in the body of the email, along with your phone number so an agent may contact you as soon as possible. 
  
  Thank you for your time and patience. We value your business. 
  
  Best regards, 

  Corpay

  Customer Answer

  Date: 01/19/2025

  They are still giving me the run around it seems my only recourse will be to hire a lawyer and sue them since they are saying I use the bank which is across town and I have never used thank you for your help (PS) I've found out that other people that work for my company has the same problem